Support Docs

8502 - Frequently Asked Questions about the new UAD 3.6

6527 - Moving individual TOTAL items to a new computer

9035 - Microsoft Ending Support for Windows 10

8503 - How to create a UAD 3.6 report

1001 - Sales and Support Holiday Schedule

6511 - Setting up a new computer

6002 - Minimum and suggested system requirements for a la mode desktop software

6505 - Upgrading from WinTOTAL Aurora to TOTAL and moving to a new PC

6510 - Migrating TOTAL to a new PC using the Move Tool

6579 - Recovering a report in TOTAL

2030 - Saving an ENV (AI Ready) File

2500 - Configuring your security software

5010 - Troubleshoot files not uploading to Titan Drive.

4992 - Finding & Requesting Forms

7009 - Creating, resetting, and protecting your a la mode password

4120 - Getting Updates

4000 - Titan Reports FAQ

3600 - Titan Drive FAQ

3800 - Titan Office FAQ

3500 - SmartExchange FAQ

1007 - Changing the company description at the top of your reports

5521 - Backup choices

1000 - Appraiser Resources

6115 - "No TWAIN compatible scanners were found" error when inserting scanned pages in TOTAL

7002 - Email addresses to add to your safe senders list

1027 - Cotality FAQ

1012 - Computer speed tips

7003 - Domain Names FAQ

8501 - Frequently Asked Questions about legacy UAD

3010 - How to use Titan Analytics in TOTAL for Fannie Mae and Freddie Mac Market Analysis

1025 - TrueTracts FAQ

8803 - MISMO XML and AI Ready Supported Forms

6011 - TOTAL Store FAQ

6021 - Configuring Office Settings for Mileage Estimator

1024 - Fannie Mae and Freddie Mac COVID-19 temporary appraisal flexibilities explained

1009 - How to use Quick Assist

8002 - TOTAL Sketch Pro FAQ

4001 - Titan Photos FAQ

6023 - Integrated Worksheet Functions

6022 - Map Wizard getting stuck at "Intializing Google Maps"

3300 - QuickSource FAQ

3602 - Titan seats FAQ

6031 - Secure signing in TOTAL with eSign FAQ

8100 - Automatic sketching with ScanToSketch in TOTAL for Mobile - FAQ

1008 - Feedback.alamode.com FAQ

7200 - XSellerate Discontinuation FAQ

5094 - Creating a screenshot

1011 - Adjusting your Regional Settings

3200 - Importing public records data in TOTAL FAQ

2025 - Compliance with Regulation Z

2004 - Working with AI Ready reports

1004 - TOTAL for Mobile QuickStart Guide

8003 - TOTAL for Mobile FAQ

2035 - An error occurred while updating delivery plugins

5114 - Restoring a la mode file associations in Windows

6015 - Changing the save location for PDF and XML files

6507 - Accessing locked and read-only fields

6506 - Delete and Backspace keys don't appear to work in UAD field

3000 - Getting started with Titan Analytics

5097 - Titan Drive Retrieval Issues

6110 - TOTAL fails to open after an update

1021 - Correcting balloon placement in TOTAL

9019 - UAD Rules for Design (Style) and Garage/Carport fields

8250 - Getting started with Mileage Estimator

3302 - How to troubleshoot and repair CSV files that generate an error

2020 - Enabling and using FreeForm UAD mode

7013 - Clearing temporary Internet files

7001 - Incorrect Formatting in the Content Pages of your XSite

6582 - Creating a sample report in TOTAL

8013 - Move your custom TOTAL Sketch labels and preferences to a new PC

7026 - Add a Twitter Widget to your XSite

7018 - Logging in to your XSite

6004 - Access WinTOTAL Aurora reports in TOTAL using attached directories

7006 - Resizing your images before uploading them to your XSite

8500 - Getting started with Titan Drive

6578 - USPS standardization in TOTAL

6574 - Progress stalls during the install of Microsoft SQL 2008

7025 - Add the Facebook 'Like' button to Your XSite

6572 - Field transfers in the 1004D

6567 - Removing red and green arrows from your form fields

6521 - How to move SmartAdjust sets to another computer

6509 - Resolve issues when creating a PDF

6003 - Installing TOTAL on a standalone computer

6018 - Change the location where TOTAL stores your reports, images, and thumbnails

9200 - UAD Reader FAQ

6560 - Managing Online Orders with TOTAL

6009 - TOTAL Network Install Guide

6575 - SmartAddress FAQ

6573 - Finding the REO Addendum

6105 - Resolving the OADI freeze in TOTAL Connect

6554 - Delete Old Photos from the QuickPix Database

6600 - Signature appears as a black box when printing to PDF due to Windows update KB5000802

6583 - General Instructions for exporting data for the TOTAL MLS Text File import tool

6106 - QuickLists appear to be missing in TOTAL

2070 - Opening an APO file

6571 - Dragon NaturallySpeaking FAQ

6570 - Using Dragon NaturallySpeaking with TOTAL

6568 - Using SmartMerge to Clone Reports in TOTAL

6102 - Plugins don't appear in TOTAL after installing TOTAL Connect

6519 - On June 1st, 2014 the VA required that all appraisals be uploaded in MISMO 2.6 GSE XML

5082 - Resolving display issues in TOTAL

9034 - Windows ends support for older operating systems

2027 - Install TOTAL Connect

1050 - Am I using 32 bit or 64 bit Windows?

6518 - Rebuilding TOTAL's Comps Database

6517 - How to update your address and office information in TOTAL

6100 - Reports appear to be missing with Microsoft OneDrive enabled

6057 - Verifying a secure signature

6056 - Digital Signature Creation/Setup (TOTAL Only)

6050 - Installing TOTAL FAQ

6514 - Flood and location map options in TOTAL

6504 - TOTAL installation options

6108 - Accounting and billing processes in TOTAL

6036 - IMPORTANT: We're releasing a required update that you need to prepare for now.

6026 - Competitor Software File Locations

6025 - Changing QuickList Databases

9708 - Uninstalling a la mode programs

9027 - TOTAL fails to open after Dell SupportAssist removes important system files

9032 - End of support for WinTOTAL Aurora and TOTAL on Windows XP, Windows Vista, and Server 2003

6034 - Frequently asked questions about TOTAL after upgrading from WinTOTAL Aurora

6033 - TOTAL Licensing FAQ

6027 - Starting the Print Spooler service

7014 - How to reenable IPV6 after disabling it to fix an issue where TOTAL's Map Wizard got stuck initializing

6525 - Converting TOTAL from a server/workstation installation to a stand-alone

6513 - Moving just your Recent Responses

6109 - An unexpected error occurs when launching TOTAL for Mobile, TOTAL Sketch, or TOTAL Store products

9024 - Configure antivirus software and remove a la mode files from Quarantine

7300 - Uninstalling XSites Desktop

6008 - Recreating Start menu Icons

6013 - TOTAL's new login screen FAQ

6508 - Moving your contacts database to another computer

6501 - Moving just your QuickLists

6502 - Uninstalling TOTAL

5088 - Errors when sharing a report via email

4404 - Basic network connectivity troubleshooting

6104 - TOTAL doesn't list Apex Sketch as an available sketcher

1006 - Updating your username and password in a la mode products

6520 - Using 'Show most recently opened reports' to find reports opened outside of TOTAL

6010 - Working with multiple monitors

6001 - Upgrading from WinTOTAL Aurora to TOTAL

5111 - Installing or enabling Microsoft .NET Framework 3.5

9003 - Resolving SSL certificate errors

8052 - How to connect your DISTO laser measuring device to TOTAL for Mobile

4403 - Basic Internet connectivity troubleshooting

1020 - Problems that cannot be readily reproduced

8005 - Changing default area label placement in TOTAL Sketch

9112 - UAD and Acres vs Square Feet

9312 - New UCDP hard stops - January 2015

9033 - Microsoft is ending support for SQL Server 2008R2 Express

8511 - Creating a Bay Window using TOTAL Sketch

9021 - USPAP identification reporting changes

8012 - How to configure TOTAL Sketch for ANSI compliance

8001 - Local files missing from File Manager in TOTAL for Mobile after installing updates

9029 - Enabling FHA EAD rules and setting the FHA Case Number as the Other File Number

9023 - Troubleshooting PDF issues

9020 - New UCDP Hard Stops

8011 - Correcting shrunken or letter sized sketch pages

7209 - Creating CSV files to import into XSites

7201 - Setting up an email client

7045 - Create a mobile-friendly and adaptive XSite

7034 - Tips and tricks for working with images on your XSite

7035 - What are the files Robots.txt and SiteMapRSS.xml?

7029 - Using Ghostwriter with your XSite

8006 - Migrating from Apex IV V2/V3 to TOTAL Sketch

7206 - Using 3rd-party email with your XSite's domain

7012 - Checking the zoom setting in your internet browser

7036 - Why am I seeing a form instead of the content of my XSite page?

7030 - Adding PDF files to your XSite

7031 - Search Engine Optimization (SEO) for your XSite

6576 - Postpone the Comps Importer for SmartAddress

6516 - What to do if prompted to save a .DSK file

6515 - Updating your license number and expiration date in TOTAL

6103 - "Input String not in correct format" error when printing to PDF from TOTAL

7022 - Adding Google Analytics to XSites

7024 - Turning client data capture forms on or off

7016 - How to temporarily disable your XSite and redirect visitors to a landing page

7007 - XSite password lockout policy

7010 - Where Do I Find the Security Code or CVV Number on My Credit Card?

5748 - Controlling your own domain

5059 - Do More Business Using TOTAL Connect Pro Plugins

5058 - Print a file number on every page in your report

5060 - How do I know if I have TOTAL Connect Pro?

5012 - Using and integrating Flood Maps with TOTAL

6024 - Sharing TOTAL Worksheets

2033 - Configuring TOTAL Connect's Login Manager

9025 - Understanding Internet Timeout and 5xx error messages

8055 - UCDP FAQ for Appraisers

9028 - Installing on a domain controller

9113 - TOTAL and UAD-Compliant Addresses

5015 - Reusing Flood Maps from old reports

4202 - PDF Security Settings

6032 - Graphical signatures vs. eSign signatures

6028 - Details about TOTAL's .NET 4 Framework upgrade

7015 - Credit card processing with Stripe FAQ

7008 - Understanding RSS feeds

6564 - Using the Image Optimizer to reduce your report size

6523 - Converting TOTAL from a stand-alone to a server/workstation installation

6030 - WinTOTAL Aurora is not supported on Windows 10

6565 - Saving reports from an email directly to TOTAL

6562 - Sending TOTAL Reports with third-party webmail

5905 - Update your domain information with eNom

6566 - Creating and using templates in TOTAL

6020 - Map Wizard getting stuck at "Contacting an a la mode Map Server"

6206 - Working with Mercury Network orders

6019 - Map Wizard confidence levels

1010 - Changing your a la mode password

9707 - TOTAL Connect FAQ

5017 - InterFlood FAQ

5001 - Aurora End of Support FAQ

4990 - Which form should I use?

6000 - TOTAL FAQ

6012 - Mileage Estimator FAQ

3001 - Titan Analytics FAQ

1022 - Common questions about the sale of a la mode

3400 - ScheduleAssist FAQ

8051 - TOTAL for Mobile - Legacy UAD Questions and Answers

2007 - 1004MC FAQ

5023 - Flood Zone designations

2009 - New 1004 Hybrid and 1004 Desktop appraisal forms FAQ

6017 - Using the 1004MC Worksheet

9810 - TOTAL Connect - June 23rd, 2015 Update

9500 - Metro-West FAQ

9115 - Creating XML Files for a 1004D Form

9314 - Resources for FHA guidelines

9320 - Why is a membership required to create MISMO XML Files?

9802 - TOTAL Connect - February 19, 2014 Update

9804 - TOTAL Connect - May 21st, 2014 Update

9809 - TOTAL Connect - April 11, 2015 Update

8014 - ANSI Compliance: measuring, rounding, and reporting in sketches

9001 - Fannie Mae's Collateral Underwriter Information

8010 - ANSI FAQ and resources

6016 - Paste cells of an Excel spreadsheet as an image

6007 - Using Worksheets in WinTOTAL Aurora and TOTAL

6006 - Using Dockable PowerViews and Panels in TOTAL.

5751 - Transferring ownership of a domain to a la mode

5500 - Use My Account to manage your a la mode account settings and products

5141 - How to get maps in TOTAL

6005 - Use an attached folder to move or copy TOTAL reports

5750 - Configuring your eNom account

5138 - How to swap your major form for another form

5906 - Beware domain renewal scams

5994 - Disabling IE's prompt about Trusted Sites

5102 - Submitting Files to Tech Support via My Support

5092 - Troubleshooting problems when sending reports through e-mail

5034 - Contacting Mercury Network Client Relations for any issues with Mercury Network or VMP XSite

5024 - Flood Map Terminology

5123 - Metropolitan Statistical Areas

5110 - Connection errors exporting to QuickBooks

5028 - Resolving error messages when logging in to InterFlood.com

5025 - Retrieving maps from InterFlood.com

5022 - Flood Zones: B, C, & X

4800 - Understanding Uniform Appraisal Review Rules

4100 - Discontinuing support for Internet Explorer 11 with Titan products

3501 - How to identify SmartExchange uses in TOTAL

2040 - Viewing a Report in PDF Format After .ENV Conversion

2012 - Delivering XML + PDF files via DataCourier

2034 - Orders don't appear in plugin during report delivery

3005 - Why are the Days on Market figures in Titan Analytics different than what's calculated by another 1004MC tool?

3004 - The 1004MC in Titan Analytics appears incomplete

3303 - Formatting Rules in QuickSource

3012 - 1004MC Transfers and Calculation Details

3011 - How to troubleshoot data transfers from the 1004MC in Titan Analytics

3008 - How does Titan Analytics create comments?

2037 - Wrong orders displayed in TOTAL Connect

3002 - Autofill comparables with Titan Analytics and SmartExchange

3006 - How can I populate the One-Unit Housing Trends section using Titan Analytics?

3007 - How does Titan Analytics determine trends?

3009 - How to create a custom chart or graph in Titan Analytics

2125 - Troubleshooting connectivity issues with iOS devices

1060 - How to unblock phone numbers on Android and iOS devices

7033 - Embed YouTube video on your XSite pages

1019 - Using a Card Reader

8004 - Updating TOTAL for Mobile

1026 - Recorded Webinars and Seminars on Demand

1023 - Options for working remotely

6524 - Use Titan Drive to move to a new PC or recover from a computer crash

9110 - Fannie Mae's Appraiser Quality Monitoring List

8053 - Enabling app permissions for TOTAL for Mobile

2008 - Appraiser's guide to using the BAC Desktop Appraisal form

1016 - Verifying Permissions

1003 - Pointing an existing domain name to your XSite

7005 - Moving your XSite to another Customer Account

1015 - Using TOTAL on your Apple computer

3301 - How to import MLS data from multiple sources

9313 - FHA XML digital signature hard stops

8510 - An example of a legacy UAD-compliant report

2039 - New Mercury Network orders aren't showing up in TOTAL Connect

4048 - FNMA/FHMLC Forms & USPAP

7028 - Unable to log in to a la mode websites due to incorrect encryption settings

6113 - How TOTAL handles comparable records

1013 - Benefits of signing reports securely

9806 - TOTAL Connect - September 17 2014 Update

9807 - TOTAL Connect - January 6, 2015 Update

1017 - IMAP vs POP3

9808 - TOTAL Connect - March 5, 2015 Update

6512 - Windows 7, Windows 8.1 and Windows 10 file locations for TOTAL

9803 - TOTAL Connect - April 8th, 2014 Update

9805 - TOTAL Connect - August 6, 2014 Update

9801 - TOTAL Connect - November 2013 Update

9800 - TOTAL Connect - May 2014 Update

7017 - Streamlining your web pages

2100 - Troubleshooting Apple iOS and Android apps closing, freezing, or not opening

1002 - Scheduling a Product Coach

6111 - Submitting a Support Request in TOTAL

3003 - How to export data from your MLS for use with QuickSource and Titan Analytics

5062 - Uninstalling WinTOTAL Aurora

1028- How to rename and replace your alaRedun.ini

5112-Manually moving TOTAL data to another computer

6112 - Graphical issues in TOTAL

7210 - Adding a la mode SPF records to your domain host

9000 - Xsites Network Ranking

4520 - How to Add an Additional Floor Using an Existing Sketch

6555 - Moving images to a new PC

7053 - Enabling pop-ups for a la mode websites

2043 - Submitting Support Requests

5093 - Repairing Microsoft .NET Framework