How to rename and replace your alaRedun.ini
After our recent infrastructure upgrade, we've received reports from a small number of customers experiencing issues. These issues include:
Usernames not populating in the login screen
Maps indicating an internet connection issue
Problems with signing in
Our support department has found that renaming and replacing a configuration file quickly fixes these issues. Follow the instructions below to rename and replace your alamode.ini file:
Close out of any open programs, and press Windows Key + R on your keyboard.
In the Open: field, type C:\ProgramData\alamode\ and click OK.
Scroll past the list of folders and locate alaRedun.ini.
Right‑click alaRedun.ini (or alaRedun) and choose Rename. Then, rename the file to alaRedun.old.
Once you rename the file, close out of everything and reboot your computer.
That's it! Once your computer boots back up, simply open TOTAL and try again.