If Windows does not know which default email program you want to use, you may receive errors when you try to deliver a report via email. Your error might state: "Could not send message: A MAPI Compatible email application could not be detected when using Report Delivery" or "General MAPI failure [2]." Follow the steps below to assign your default email application.
Setting your default mail application in Windows 10
On your keyboard, press
Windows Key+R.
Type control /name Microsoft.DefaultPrograms and click OK.
In the window that opens, click Set your default programs.
Find your preferred email program in the list of programs and click to select it.
Next, click the Set this program as default link below the list of details on the right and click OK to confirm your changes.
Now, close any windows you have open and try delivering your report again.
Setting your default mail application in Windows 11
On your keyboard, press
Windows Key+R.Type control /name Microsoft.DefaultPrograms and click OK.
In the window that opens, locate your preferred email program in the list of programs and click to select it.
Next, click the Choose a default link or the mail program already associated below each file type or program association in the list.
Then, choose the mail program you want to use and click Set Default.
When you're finished, close any windows you have open and try delivering your report again.