TOTAL server install guide

This document explains how to install TOTAL on your network.

Document 6009  |  Last updated:  11/04/2021 MJY

The instructions below walk you through the process of installing TOTAL on your server and workstations. If you've already installed TOTAL on your server and you only need to set up a workstation, click here to jump to those instructions below.

If you need to install TOTAL on a standalone computer (not as a server or workstation), click here.

Changing servers?

If you already had a network running TOTAL, but recently acquired a new server PC, this guide applies to you as well.

Before we begin

There are a few things to note before starting your installation:

At this time, we recommend waiting before you upgrade your machine to Windows 11. We're still testing the environment.
  • To install TOTAL on a server, you must have a TOTAL Server License. Visit My Account to check if you have a server license. Or, visit http://TOTALStore.alamode.com to purchase one today.
  • You need to have a network in place prior to installing the server or workstation version of TOTAL. Our technicians are unable to assist with this, so please give your local technician a copy of this guide.
  • The date and time on all computers must be configured correctly.
  • If you already have standalone installation of TOTAL, it must be uninstalled before you can install the server or workstation version. Click here for instructions on how to convert TOTAL from a standalone to a server or workstation installation.
  • Make sure you're installing TOTAL on the computer you plan to use as your server.
  • If you're using a Windows Server operating system, take extra care when implementing your network permissions. Windows can block your network users from accessing vital files in the TOTAL folder.

Continue reading to get started, or click a link below to jump to a specific section.

Installing TOTAL on the server  |  Setting up workstations
Using a laptop  |  Additional resources


Installing TOTAL on server

  1. To begin your server install, choose the browser you're using from the tabs below and continue with the instructions.

    Click the button below to download TOTAL.

    Download TOTAL

    After you click the Download TOTAL button above, choose a location to save the file (such as your Windows Desktop), and click Save. Then, press Ctrl + J on your keyboard and double‑click TOTALSetup.exe.

    Press the Ctrl and J keys

    Double-click the setup file

    Now, simply continue with the rest of the instructions below.

    1. Click the button below to download TOTAL.

      Download TOTAL

    2. After you click the Download TOTAL button above, click Save File when prompted.

      Click Save File

    3. Now, press Ctrl + J on your keyboard and double‑click TOTALSetup.exe.

      Press the Ctrl and J keys

      Double-click the setup file

    4. Finally, click OK when the Open Executable File window appears.

      Click OK

    After you click OK, simply continue with the rest of the instructions below.

    Click the button below to download TOTAL.

    Download TOTAL

    To begin the install process, simply click Run.

    Click Run

    Then, continue with the rest of the instructions below.

    Click the button below to download TOTAL.

    Download TOTAL

    To begin the install process, simply click Open File.

    Click Run

    Then, continue with the rest of the instructions below.

  2. When the installer appears, choose how to register TOTAL:
    a la mode login (Recommended)
    Choose this option to enter the a la mode Username and Password associated with your account. If you're not sure what it is, or if you've forgotten it, click the Forgot Password link to reset it and we'll send a new one to the e‑mail address associated with your account.
    Activation code
    Choose this option to enter your Customer Number and Authorization Code in the provided fields. You can get your Customer Number and Activation Code from the downloads section of My Account, your order invoice, or by looking in your welcome e‑mail.
    Existing WinTOTAL Aurora user (if applicable)
    Choose this option to register TOTAL using the existing WinTOTAL Aurora registration information on your computer. WinTOTAL must be installed and registered on the same machine where you're installing TOTAL in order to use this option. If a valid WinTOTAL registration isn't detected on your PC, only the a la mode login and Activation Code options are displayed

    Registration options

    Once you've chosen your registration method and entered any necessary information (if applicable), click Next.

  3. Choose how to install TOTAL. Since this section of the document covers installing TOTAL on a server, choose Server installation and click Next.

    Installation Type

  4. Review the License Agreement information, check the box to accept, and click Next.

    License Agreement

  5. Now, choose where to install TOTAL and where to save shared images, reports, and sketches. We recommend using the default installation directories.

    Installation Directory

    If you choose to install TOTAL to a different location, we may not be able to assist you as easily if something goes wrong.
  6. Review and confirm your installation options. You're also shown any prerequisites that will be installed prior to TOTAL itself. When you're ready, click Install.

    Installation Summary

    In rare instances, the utility hangs while installing the Install_​SQL_​engine_​core_​inst_​CPU32_​Action component. Click here to resolve this issue.
  7. Once TOTAL has finished installing, check the box next to Launch TOTAL and click Finish.

    Finish the installation

    If you have a previous version of WinTOTAL on your computer and you want to transfer your settings from Aurora, check the box next to Launch Aurora Transition Assistant prior to clicking Finish. This launches the Aurora Transition Assistant.

Once TOTAL is installed on your server, continue with the next section to set up your workstations.


Setting up workstations

There are a few things to note before setting up a workstation:

  • If your PC had a previous installation of TOTAL and you're converting it to a workstation, TOTAL must be uninstalled completely before you continue with the steps below. Click here for instructions on uninstalling TOTAL.
  • Don't use the same installation file (TOTALSetup.exe) that was downloaded to your server to install TOTAL on your workstations. Doing so installs TOTAL as a standalone version, and it must be completely removed from the workstation if you intend for it to be part of your network.
  • If you're not sure what your server name is, open TOTAL on your server, click Help, and select About. Then, click the Network Information link on the upper left to view your Server Computer Name.

Follow the instructions to below to install TOTAL on a workstation:

  1. From the workstation, press Windows key + E (  + E ) to open File Explorer, and browse to the TOTAL program directory on the server. The default path is:
    • \\YOURSERVERNAME\TOTAL Program Share
  2. Double‑click WinTOTAL.exe. SafeStart installs all of the necessary files for the workstation to use TOTAL, including TOTAL Connect, TOTAL Sketch, and TOTAL for Mobile sync.

    TOTAL Program Share

  3. Repeat this process on all of your workstations.

Using a laptop

You shouldn't install a workstation version of TOTAL on a laptop if you want to work outside the office. If you do, then anytime the laptop is disconnected from the network, TOTAL won't work. Instead, install the stand‑alone version of TOTAL.

As a licensed user, you can install TOTAL on a laptop or another computer off the network for your personal use. If you have other users who need to install outside of the network, please call 1‑800‑ALAMODE for options on additional licensing.

A standalone installation of TOTAL won't sync with your network automatically like a workstation does, but you can move reports back and forth manually, either by using Titan Drive or an external storage device like a flash drive or attached directory.

If you own Titan Drive, you can use it to quickly download reports to your laptop. Simply upload the appraisals you want to work on to Titan Drive from your workstation or server. Then, log in to Titan Drive and download them on your laptop. Click here for upload instructions, or click here for instructions on downloading files from Titan Drive.

If you don't own Titan Drive, click here for instructions on using an attached folder to move your reports.

If you're not using Titan Drive, it's important that you Move the files off of the server rather than Copy them. This ensures that users on your network don't modify the same reports while you're working on them on the laptop. If that happens, you run the risk of losing the changes made on one side or the other.

That's it! The report(s) are now on your flash drive and you're ready to move them to your laptop. To move the reports to TOTAL on your laptop, simply follow the same basic steps as above — plug in your flash drive, open TOTAL, then move the reports from the flash drive to TOTAL's “My Reports” or “Shared Reports” folder.


Additional resources


Related Links