Reports appear to be missing with Microsoft OneDrive enabled
This document explains how to get your reports back to their original location if OneDrive changes the location of your Documents folder.
Document 6100 | Last updated: 01/28/2019 RR2
If you have Windows 10, Microsoft OneDrive may be enabled on your computer even if you never manually configured it.
Once enabled, OneDrive may change the location of your Documents folder in Windows. TOTAL uses the Documents directory for many tasks, including storing your report files — therefore, if the folder is relocated, it appears as though your report files are suddenly missing from your Appraisal Desktop. These seemingly missing reports are in OneDrive.
If OneDrive has changed the configuration of your Documents folder, you or a local technician must restore it by following Part 1 of the guide below. Configuring your settings in Windows is outside the scope of our technical support. Once this is complete, proceed to Part 2 to move your a la mode files back to their original location.
If you need assistance with Part 1, you'll need to contact a local technician. It's outside the scope of our technical support. Feel free to share this guide with your tech.
Turning off OneDrive should prevent the issue from recurring. However, in some instances, Windows can enable OneDrive in the background. And, if you're actively using OneDrive for backup purposes, you should use caution when disabling it.
If you're on a standalone installation of TOTAL, it's best to copy and paste the entire a la mode folder, as OneDrive may be storing more than just your reports.