Scheduling a Product Coach

This document explains how to schedule an appointment with a Product Coach.

Document 1002  |  Last updated:  07/08/2019 MJY

If you're new to a la mode, booking a Product Coaching Session with one of our expert technicians is one of the best ways to get up and running!  Elite users can schedule as many appointments as needed at no charge. And, because we know you want to get up and running as quickly as possible, every new customer gets two free 45‑minute sessions within the first 100 days of purchase. Choose a time to fit your schedule, and a dedicated Product Coach will contact you for a live, customized introduction.

Because our Product Coaching Sessions are personalized to your needs, our Product Coaches will cover any topic that you request.
Eric Smith

Eric Smith

Senior Technician

Paul Faucher-Rowles

Paul Faucher‑Rowles

Senior Technician

Book Your Appointment

To make the most out of your appointment, it's best to have TOTAL installed beforehand.
Click here to learn how.

Remember, our technicians will cover any topic that you request. Or, if you just need a general intro to the software, that's fine too!

Some common topics on our Coaching Sessions include:

  • Getting started with TOTAL
    • Contacts
    • Creating reports
    • Merging with templates
    • QuickLists and Recent Responses
    • SmartAdjust
    • The Comps Database
    • SmartAddress
    • The MLS Text Importer
  • Getting started with Titan Analytics
    • Creating an MLS export file
    • Filling out your 1004MC
  • Getting started with TOTAL for Mobile
    • Syncing to the cloud
    • Uploading and downloading reports

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