Setting up an email client

This document helps you find directions for adding an account to an email client.

Document 7201  |  Last updated:  10/19/2021 SPB

In order to use the Share Report feature in TOTAL, you need to have a desktop email client configured. If you choose to use a webmail account such as Gmail or Hotmail without a corresponding desktop client, you must manually attach your report file to an email message. Click here to learn how to manually attach a report file.

There are two basic connection types for email:  IMAP and POP3.

• IMAP leaves your email messages online, instead of downloading copies of your messages, ensuring that your email is accessable from any computer or device.
• POP3 is a client-based technology that stores all your email messages and folders on your computer. However, using POP3 usually means that marking a message as read on your desktop doesn't mark it as read on your mobile device (or vice versa).

Click here for a detailed description of the differences between the IMAP and POP3 connection types.

Once you have decided which connection type to use, click on a link below to find instructions for your email provider.

Google's Gmail	IMAP | POP3
Yahoo! Mail	IMAP | POP3
Outlook.com, Live.com, Hotmail.com, or MSN.com	IMAP | POP3

Our Support technicians are unable to troubleshoot third‑party mail providers and software clients. If you still have problems, contact your email provider, a local technician, or click here to read our Sending TOTAL Reports with third‑party webmail guide.