Backing up and moving TOTAL using Vault & Exact

This document explains how to back up and move TOTAL to a new computer using Vault.

Document 6524  |  Last updated:  05/11/2018 SPB

If you have a Vault subscription, you can easily use Vault and Exact to migrate your install of TOTAL from your old PC to your new one.  Follow the instructions below to backup your files and settings, install TOTAL on your new PC, and restore all of your information to your new PC.  With the steps below, you'll be back to work in no time.

  1. Install the Vault on the old PC and let it back up your files.  For information on installing Vault with Exact, click here.  For help backing up your appraisal files, click here.
  2. Run the configuration for Exact and back up your preferences.  Click here for directions on configuring Exact.
  3. Now, copy the Images from your old computer to your new PC.  Once the images have finished copying, you can safely move on to retrieving the rest of your data via the Vault.  For instructions on moving your images manually, follow the steps outlined below.
    The only items that Vault cannot migrate to your new computer are your MLS text importer templates and your images.  Due to the sheer size and quantity of digital images maintained by most appraisers, it's impractical to attempt to move photos from one computer to another via the Internet. While you can manually move over your MLS text importer templates, we would recommend using our comprehensive Move TOTAL Tool to migrate all of your data together to your new PC. Click here for more information and instructions on using on the Move TOTAL Tool.
  4. On the new PC: Install TOTAL and get updates.  After making sure it's completely up to date, close TOTAL.
  5. Install the Vault with Exact client on the new PC.
  6. Restore TOTAL preferences and databases from Exact.  Click here for directions on restoring settings from Exact.
  7. Retrieve appraisal reports from the Vault.  Click here for directions on retrieving files from the Vault.

Now, start up TOTAL as usual and your new PC should pick up exactly where you left off on your old PC.

Transferring your images manually:

Here's how to manually move your images from your old PC to your new PC.  Prior to following these steps, ensure you have an external hard drive or flash drive with sufficient free space to store all of your images at once.

  1. On your old computer, press the Windows Key + R to open a Run dialogue.

  2. In the Open: field, type %tsa6% and click OK.  This opens TOTAL's Tech Support Assistant (TSA).

  3. Once the TSA opens, select the Common Paths tab at the top of the window.

  4. Now, locate the line that says Image Files and select Open next to it.

    After selecting Open in the previous step, a Windows Explorer window opens to where your image files are located.  However, it's inconvenient to copy and paste all of the individual folders.  So, go up a level in Explorer ‑ that way, you only have to copy and paste a single folder.  You can accomplish that by clicking the up arrow (  ) near the top left of the window, or clicking the word Database in the address bar.

  5. Now, right-click the Images folder, and select Copy.

  6. Finally, open your external storage, right‑click an empty area, and choose Paste.

After the images are transferred to your external storage, move the external storage to your new PC and simply follow the steps again.  When you get to step 5, choose Paste instead of Copy.  If you're asked to overwrite any existing files, choose Yes.

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