Domain Names FAQ

This document outlines the most commonly asked domains questions and supplies the answers you need.

Document 7003  ¦  Last updated:  09/25/2017 RR2


Question:

Do I get a new domain name with my XSite ?

Answer:

Of course! Without a domain name (website address), there's no way to brand and advertise your website effectively.  As a part of every XSite purchase, you get to register your own new domain name.


Question:

Do I own the domain name I registered through my XSite?

Answer:

Yes.  You have full ownership of the domain your register through your XSite — you can even take it with you if you decide to hook it to another website or e‑mail server.  Keep in mind, though, that there is a difference between domain ownership and domain management.  As a domain owner, you have ultimate authority over what happens to your domain, but in order to make any of the changes you request, you must contact your domain manager (often called the Technical Contact).  Due to the level of technical complexity behind domain management, any domain you purchase on the market today also comes with a domain manager or "Technical Contact" who performs the administrative tasks you request for your domain.  For instance, if you register a domain through GoDaddy, GoDaddy would be your Technical contact.  If you register your domain through a la mode, we are your Technical Contact.  As such, you may find a la mode technologies, llc.  labeled as the Technical contact for your domain.  This is exactly what you should expect, unless you opt to transfer managerial responsibilities for your domain to another provider.  If you choose to take control of the domain yourself so that you can move it to another website provider, or simply give the administrative care to another provider, you can do so by following the steps in Tech Doc 5748.


Question:

What kinds of domains can I register? .COM's? .NET's?

Answer:

Your XSite allows you to register almost any type of domain through our domain registration tool.  The only type of domain you can't currently register through your XSite is a .US domain.  Acquiring a .US domain is slightly more complicated than other domains — the EULA you accept when purchasing one indicates that you can't use the domain "for profit business." If you need to get a .US domain name, you can purchase it through another domain provider and hook it up to your XSite.


Question:

Can I use the domain name (website address) I own with my XSite?

Answer:

Yes.  We don't prevent you from using domain names you already own.  You can hook up as many existing domain names with your XSite as you wish.


Question:

What's a registrar/domain provider/domain vendor?

Answer:

A registrar is a company that sells and/or registers domain name (website address) purchases on the Internet.  Typically they also administer everything about that domain on your behalf — acting as the Technical Contact for your domain.  You might think of a registrar as a domain name manufacturer.  As a manufacturer, they often work with resellers who sell and aid in the administration of your domain name.  As with any product, the registrar is the source for all major service requests.  The terms "domain provider" and "domain vendor" are often used interchangeably with the term "registrar," but they are one and the same thing.


Question:

How do I associate my domain name with my XSite?

Answer:

The process for associating your domain name with your XSite depends on where you bought your domain name, but the general process is the same for each situation:

  1. Determine your domain vendor (ENOM or Other).
  2. Initiate the "transfer" process.
  3. Change your domain settings to point your domain to your XSite.  The appropriate settings differ slightly based on your vendor.  See our Tech Doc on attaching your domain names to your XSite for exact steps on this process.

    If you need help with this process, you should contact your domain vendor.  Often they can provide a way for you to make these changes through their website yourself or, if you'd prefer for a professional to make the changes, you can always call your vendor and read the settings from one of the above docs to them over the phone.

  4. Wait for the changes to take effect.  The exact amount of time varies based on your domain provider.  While some providers have narrowed it down to 24 hours or less, most vendors require 24‑72 hours for these changes.  When the changes take effect, your XSite automatically recognizes it, and associates itself with your domain name.

Question:

I don't know who my domain provider is.  How do I find out?

Answer:

First, you'll need to know if your registrar is ENOM or one of ENOM's resellers.  To determine if this is the case:

  1. Go to http://www.enom.com/help/reseller_lookup.asp and type your domain name (website address) into the Reseller Information Retrieval box.

  2. Click Retrieve Provider to lookup your domain.
  3. If your registrar is ENOM or one of ENOM's resellers, the results will display the name of the originating reseller and their contact information.

  4. If your registrar is not ENOM or one of their resellers, a "Domain Does Not Exist in our System" message will be returned.

If your registrar is not ENOM or one of their resellers, you'll need to use a different tool to lookup your domain registrar.  To determine your non‑ENOM registrar:

  1. Go to http://www.internic.com/whois.html and type your domain name into the available text box.
  2. Click Submit to lookup your domain.
  3. When the lookup is complete, both your registrar and their contact information will appear.

The name of your Registrar and the Referral URL are the key pieces of information you need from these results.  If you need more information about your registrar or how to contact them, visit their website by typing the Referral URL you see listed into your web browser's address bar.


Question:

My domain provider told me that a la mode must initiate a transfer to hook my domain to my XSite.  Why?

Answer:

The word "transfer" can mean several different things in the world of domain names.  Typically, when your domain provider indicates that you must pay a charge to "transfer" your domain, they're misinterpreting what you mean by "transferring" the domain.  Transferring a domain can mean that you intend to completely take the domain away from your domain provider and give it to another provider.  It can also mean that you want to leave the domain in your domain provider's care, but that you want to transfer "hosting" to another provider.  As far as your XSite is concerned, you want to do the latter.  In other words, if you purchased the domain from GoDaddy and you want to "transfer" it to your XSite, GoDaddy will continue to be your registrar and you will continue to pay them to renew the domain, but you will change the name servers on your domain to "transfer" hosting to a la mode.  Just clarify with your domain provider that you only want to change your domain's name servers.  Since that is a routine process for a registrar, they should have no trouble making the changes.


Question:

What's with the temporary downtime when I transfer my domain?

Answer:

Many XSite customers are concerned about the 24-72 hour blackout that occurs on the website or e‑mail address that's hooked to their current XSite when you transfer the domain to your XSite.  While this is understandably a point of concern, it's entirely beyond the control of a la mode.  In a nutshell, whenever you change your name servers, those settings take time to "propagate" to all the servers across the world.  It's during this "propagation" time while your new settings are taking effect that you will experience a blackout on your existing website or e‑mail.  This is true regardless of whether you transfer your domain to an XSite or any other website.  Ultimately, this downtime depends on your domain provider.  Some are faster at "propagating" the changes than others and, in some cases, you may find that the downtime has ended in certain parts of the country before it has ended for you.  If this downtime is a concern for you, you might consider initiating this process prior to a time when you know the downtime will not impact your business as much.  For instance, many customers initiate the name server changes on Friday afternoon so that the changes can propagate over the weekend.  As an alternative, you might also consider changing your A and MX records as described in the question above.


Question:

How can I control the domain I registered through my XSite?

Answer:

If you want to fully administrate the technical settings for your domain, we can transfer it into an ENOM account that you can manage yourself upon request.  If you're comfortable managing the technical side of your domain and wish to control it yourself, follow the steps outlined in Tech Doc 5748 to transfer it into an ENOM account.


Question:

ENOM isn't my registrar.  Can I still transfer my domain to my registrar's account?

Answer:

Yes.  If you registered your domain through your XSite, we can transfer it to an ENOM account that you can manage yourself so that you can direct it elsewhere from there.  The exact process varies depending on your registrar, but the general process is as follows.

  1. First you need to transfer your XSite domain to an ENOM account per the steps listed in Tech Doc 5748.
  2. Next, log into your registrar's account through your their website or create a new account with a preferred registrar if you do not have one.
  3. Initiate the domain transfer process by requesting a domain transfer for your domain name through your registrar's tools.
  4. Supply ENOM with any necessary information required to complete the transfer and ENOM will transfer the domain to your current registrar for you.

Question:

What is a secondary domain?

Answer:

When you buy an XSite, we grant you the ability to associate as many existing domains with your XSite as you like for free.  As a result, though, you must pick one domain as the "primary" domain that your customers will use to access your website.  This domain will then allow you to access your website by typing it into a web browser's address bar and comes complete with CertMail e‑mail accounts.  Secondary domains, then, are any additional domains you associate with your XSite beyond the primary.  While you can still access your website through a secondary domain, secondary domains do NOT come with CertMail e‑mail accounts like "primary" domains do.


Question:

Does a la mode technologies, llc.  renew my domain name for me?

Answer:

Yes, but a bit of clarification is in order.  We ONLY renew domains you purchase through us, domains transferred to our ownership AND the domain you register as part of your initial XSite purchase.  We do NOT assume any role in renewing domains that you purchase from other providers.  For instance, if you purchase a domain through Network Solutions and then hook it to your XSite, you would still need to renew the domain through Network Solutions for as long as you want to continue using it.  If you are not sure who has ownership of a domain click here to check the ICANN.org website to verify ownership.


Question:

I keep getting e‑mails/letters telling me to renew my domain name.  Why?

Answer:

Any domain name that you register through your XSite is automatically renewed for you each year.  Despite this, many other domain resellers will often track your domain's expiration date and automatically send you correspondence when it's time to renew in an effort to garner your business.  Ignore these messages.  There is no need for you to renew your domain name independently of your XSite.  For more information about this, see Tech Doc 5906 on domain renewal scams.  Keep in mind that if you initially purchased your domain through another provider independently from your XSite purchase, you still need to continue renewing that domain through that provider as long as you wish to use it.


Question:

Can I host my website through a la mode & host my e‑mail through another provider?

Answer:

Yes.  If you decide to host your e‑mail through your domain registrar or on local servers that you control yourself, you can certainly do so.  In order to do that, you'll need to point the website settings (www and @ A records) for your domain to our servers and point the mail settings for your domain to your preferred servers as specified by your e‑mail host.  The exact process differs slightly depending on whether you registered the domain through your XSite or if you registered it through another registrar.  The general process is as follows.

  • If you registered the domain through your XSite ‑ Just send an e‑mail to domains@alamode.com with your preferred mail settings and we will apply them to your domain.
  • If you registered your domain through another registrar ‑
    1. Change your www and @ A records to point to our servers by following our domain name configuration Tech Doc.
    2. Point your mail records to your preferred e‑mail host.

Question:

What if I still need help?

Answer:

As always, if you need additional assistance with this process, feel free to call our Tech Support lines at 1‑800‑211‑4514 or submit a support ticket to us directly through the My Support area of your a la mode account at www.alamode.com/myaccount.


Related Links