Creating a custom or business e‑mail account

This document explains how to set up your domain's DNS records to point to your 3rd party email host. It also allows you to set up a free, but limited, email forwarding service, instead.

Document 7206  ¦  Last updated:  06/05/2015 KMG

Within your Appraiser XSite, we've made it easy to choose your e‑mail host if you're wanting a vanity, business, branded, or other custom e‑mail address such as yourname@yourdomain.com.  It's easy to set up, and you can choose from any e‑mail provider available, from Google to Microsoft.  You have two options when it comes to handling your e‑mail:  Full‑service e‑mail hosts or e‑mail forwarding.

Full‑service e‑mail host
If you choose to use a 3rd party e‑mail host such as G Suite (formerly Google Apps) or Microsoft Exchange, you have full control over custom e‑mail addresses, cloud storage, online calendars, and more.  These services typically cost a few dollars per month, per user, but there are a few free choices available too.  Most of these services can also be added to your mobile devices, enabling you to send and receive e‑mails while out of the office.
E‑mail forwarding
If you already have an e‑mail address that you use for sending and receiving mail, you can still create a vanity e‑mail address and forward messages to your existing address.  For example, say you have a vanity address, info@company.com, which forwards to appraiser@gmail.com.  Customers send messages to info@company.com, and those e‑mails appear in your appraiser@gmail.com inbox.  If you respond to that customer, your response is sent through Gmail's servers and has a From: address as appraiser@gmail.com.

While you can choose any e‑mail provider available, here's a quick comparison of some common e‑mail providers that many businesses use.

  How much does it cost? How much storage is available? Does it support mobile devices? Does it include a calendar? What about Cloud storage?
G Suite (Google) Starting at $5/user/month Starting at 30GB for all users Yes, with the Gmail app on iOS and Android Yes, Google Calendar Yes, Google Drive
Microsoft Exchange Starting at $4/user/month 50GB per mailbox Yes, with the built in mail app on iOS and Android Yes, built in Exchange calendar Sold separately, free options available
E‑mail forwarding Free with Appraiser XSites n/a n/a n/a n/a
A note about e‑mail forwarding:

If you already have a long established e‑mail provider, and all you need is a vanity e‑mail address (like yourname@yourdomain.com), you can set up a complementary, receive‑only vanity e‑mail at no cost.  This option is restricted to receiving e‑mail only — if you receive an e‑mail at your vanity address, you're not able to respond via that particular e‑mail address.


Once you've chosen which e‑mail option best suits your needs, choose a panel below to get started:

If you've chosen to go with a 3rd party e‑mail hosting provider, we've made it easy to enter all of the necessary settings to point your e‑mail to the correct place.  Make sure you create an account with your chosen 3rd party e‑mail provider first, and then follow the steps below.

  1. To begin, log in to the Admin section of your Appraiser XSite, hover over the XSite button, and choose Wizard.

  2. Click Manage Domains on the left in the Content pane.

  3. Under the Your E‑mail Hosting heading, locate your domain name, choose an E‑mail Host from the drop‑down, and click the Click to edit link to launch the E‑mail Host Setup wizard.

     If you receive a message stating "This domain is not managed by a la mode", contact your domain registrar to change your e‑mail hosting settings instead of doing it through your Appraiser XSite.
  4. When the E‑mail Host Setup wizard launches, follow the directions on screen and click Next.  Since you already set up your 3rd party e‑mail account, you shouldn't have to pause what you're doing to create that account now.

  5. In step 2, you're asked to verify your domain for the 3rd party e‑mail company.  There are a few different ways to accomplish this, which vary based on the e‑mail host you chose:
    1. Adding a TXT (text) record
    2. Adding a CNAME record
    3. Adding a <meta> tag to your home page

    To verify your domain, choose the method that corresponds with your e‑mail host's preferred method, and then follow the instructions on screen.  When you're finished, click Verify Domain to continue.  Please note, this can take anywhere from a few minutes to over an hour.

  6. Once your domain is verified, you'll be presented with step 3 of the E‑mail Host Setup.  Here, you can enter any custom DNS records — MX, CNAME, and TXT records — that your e‑mail host has given you.  Enter this information exactly as it's given to you, otherwise you may have issues sending or receiving e‑mails.

    Enter all of the necessary DNS information, and then click Update Domain Records.

    NOTE:  If you already have CertMail or other custom MX records set up, you must delete the existing MX records BEFORE adding any new MX records for your new e‑mail host.

That's it!  You're able to send and receive e‑mails at your new e‑mail address.  If you have any problems, verify your DNS records entered in Step 3 of the E‑mail Host Setup wizard.  If this doesn't correct the issue, contact our support team at 1‑800‑ALAMODE.

E‑mail forwarding allows us to forward e‑mail to a pre‑existing e‑mail address you already use, at no cost to you.  The downside to creating a forwarding‑only e‑mail address is that you can't send or respond to messages using your vanity e‑mail address.  Responses to any messages received are sent from your existing e‑mail account, where the vanity e‑mails are being forwarded.

If you wish to create a forwarding e‑mail address, follow the steps below:

  1. Log in to the Admin section of your Appraiser XSite, hover over the XSite button, and then choose Wizard.

  2. Click Manage Domains on the left in the Content pane.

  3. Under the Your E‑mail Hosting heading, locate your domain name, choose E‑mail Forwarding from the drop‑down, and click the Set up email forwarding link to launch the E‑mail Forwarding Setup wizard.

     If you receive a message stating "This domain is not managed by a la mode", contact your domain registrar to change your e‑mail hosting settings instead of doing it through your Appraiser XSite.
  4. Enter both the vanity e‑mail address to which customers can send messages and your existing e‑mail address where the messages will be forwarded.

  5. When you're finished, click Save.

That's it!  Your forwarding e‑mail address is instantly ready to receive and forward messages.

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