Creating a custom or business email account

This document explains how to set up your domain's DNS records to point to your 3rd party email host.

Document 7206  |  Last updated:  03/06/2018 RR2

If you want a vanity, business, branded, or other custom email address such as yourname@yourdomain.com, it's easy to choose an email host from within your XSite.  You can use any email provider available, from Google to Microsoft.  There are two options for handling your email:  full‑service email hosts or email forwarding.

Full‑service email host
If you choose to use a 3rd party email host such as G Suite (formerly Google Apps) or Microsoft Exchange, you have full control over custom email addresses, cloud storage, online calendars, and more.  These services typically cost a few dollars per month, per user, but there are a few free choices available too.  Most of these services can also be added to your mobile devices, enabling you to send and receive emails while out of the office.
Email forwarding
If you already have an email address that you use for sending and receiving mail, you can still create a vanity email address and forward messages to your existing address.  For example, say you have a vanity address, info@company.com, which forwards to appraiser@gmail.com.  Customers send messages to info@company.com, and those emails appear in your appraiser@gmail.com inbox.  If you respond to that customer, your response is sent through Gmail's servers and has a From: address as appraiser@gmail.com.

Here's a quick comparison of some common email providers.

  How much does it cost? How much storage is available? Does it support mobile devices? Does it include a calendar? What about Cloud storage?
G Suite (Google) Starting at $5/user/month Starting at 30GB for all users Yes, with the Gmail app on iOS and Android Yes, Google Calendar Yes, Google Drive
Microsoft Exchange Starting at $4/user/month 50GB per mailbox Yes, with the built in mail app on iOS and Android Yes, built in Exchange calendar Sold separately, free options available
Email forwarding Free with Appraiser XSites n/a n/a n/a n/a
A note about email forwarding:

If you already have a long established email provider, and all you need is a vanity email address (like yourname@yourdomain.com), you can set up a complementary, receive‑only vanity email at no cost.  This option is restricted to receiving email only — if you receive an email at your vanity address, you're not able to respond via that particular email address.


Once you've chosen an email that fits your needs, choose a panel below to get started:

If you've chosen to go with a 3rd party email hosting provider, we've made it easy to enter all of the necessary settings to point your email to the correct place.  Make sure you create an account with your chosen 3rd party email provider first, and then follow the steps below.

  1. To begin, log in to the Admin section of your Appraiser XSite, hover over the XSite button, and choose Wizard.

  2. Click Manage Domains on the left in the Content pane.

  3. Under the Your Email Hosting heading, locate your domain name, choose an Email Host from the drop‑down, and click the Click to edit link to launch the Email Host Setup wizard.

     If you receive a message stating "This domain is not managed by a la mode", contact your domain registrar to change your email hosting settings instead of doing it through your Appraiser XSite.
  4. When the Email Host Setup wizard launches, follow the directions on screen and click Next.  Since you already set up your 3rd party email account, you shouldn't have to pause what you're doing to create that account now.

  5. In step 2, you're asked to verify your domain for the 3rd party email company.  There are a few different ways to accomplish this, which vary based on the email host you chose:
    1. Adding a TXT (text) record
    2. Adding a CNAME record
    3. Adding a <meta> tag to your home page

    To verify your domain, choose the method that corresponds with your email host's preferred method, and then follow the instructions on screen.  When you're finished, click Verify Domain to continue.  Please note, this can take anywhere from a few minutes to over an hour.

  6. Once your domain is verified, you'll be presented with step 3 of the Email Host Setup.  Here, you can enter any custom DNS records — MX, CNAME, and TXT records — that your email host has given you.  Enter this information exactly as it's given to you, otherwise you may have issues sending or receiving emails.

    Enter all of the necessary DNS information, and then click Update Domain Records.

    NOTE:  If you already have CertMail or other custom MX records set up, you must delete the existing MX records BEFORE adding any new MX records for your new email host.

That's it!  You're able to send and receive emails at your new email address.  If you have any problems, verify your DNS records entered in Step 3 of the Email Host Setup wizard.  If this doesn't correct the issue, contact our support team at 1‑800‑ALAMODE.

Email forwarding allows us to forward email to a pre‑existing email address you already use, at no cost to you.  The downside to creating a forwarding‑only email address is that you can't send or respond to messages using your vanity email address.  Responses to any messages received are sent from your existing email account, where the vanity emails are being forwarded.

If you wish to create a forwarding email address, follow the steps below:

  1. Log in to the Admin section of your Appraiser XSite, hover over the XSite button, and then choose Wizard.

  2. Click Manage Domains on the left in the Content pane.

  3. Under the Your Email Hosting heading, locate your domain name, choose Email Forwarding from the drop‑down, and click the Set up email forwarding link to launch the Email Forwarding Setup wizard.

     If you receive a message stating "This domain is not managed by a la mode", contact your domain registrar to change your email hosting settings instead of doing it through your Appraiser XSite.
  4. Enter both the vanity email address to which customers can send messages and your existing email address where the messages will be forwarded.

  5. When you're finished, click Save.

That's it!  Your forwarding email address is instantly ready to receive and forward messages.

Related Links