Titan Reports Preview FAQ

This document answers some of the most frequently asked questions regarding the Titan Preview.

Document 4000  |  Last updated:  11/05/2018 RR2


Question:

When will Titan Reports be released?  How much will it cost?

Answer:

The Standard version of Titan Reports will be released the week of December 10th, 2018.  It will ship free of charge to all customers who have a Silver, Gold, Platinum, or Elite membership.  For more details about our 2018 releases, click here to read a memo from executive Jay Shafer.

And, if you don't want to wait until December, you can try it out today.  It already includes all the features you need to complete a report from start to finish.


Question:

Can I use Titan Reports on my Mac?

Answer:

Yes.  You can run Titan Reports on MacOS using Safari, Chrome, or Firefox.

At launch, TOTAL will be required in order to set up Titan Reports.  While Titan Reports isn't limited to a Windows operating system, you'll still need at least one computer running TOTAL.  Click here for more information about TOTAL's system requirements.

Question:

Why hasn’t Titan Reports been released yet?

Answer:

As a formfiller, Titan Reports is already more capable than anything else on the web — but we want it to be more than just formfilling.  Our first goal was to give you a way to fill out reports on any operating system, Mac included.  We’ve done that, but we also know that’s not enough to change the way you run your business.

That’s why we’re working on integrating Titan with your TOTAL files and settings.  We want to make sure each of your machines, in each of your offices, will have access to exactly the same files.  Titan Reports is going to change how you work — because, when your reports and settings are accessible from anywhere, it’s truly something different.


Question:

What features are available in the current Titan Reports preview?

Answer:

Currently, Titan Reports has all the features you need to complete an appraisal report from start to finish.  Try it out today.  It includes file management, SmartMerge, QuickLists, location and InterFlood maps, sketching, addenda, photos, secure signatures, UAD error checking, XML and ENV creation, SureReceipts delivery, and more.

Since the Preview version of Titan Reports is available to all appraisers regardless of membership, some functionality has been hidden.

You can store up to 40 files in Titan Reports.  When it's released in December, you can get unlimited file storage and automatic file synchronization with Titan Drive.  Click here to learn more about Titan Drive.

Question:

How long will it take me to learn how to use Titan Reports?

Answer:

In the past, new versions of our formfillers introduced new ways of doing things — and that caused a learning curve.  If you know TOTAL, there’s nothing new to learn with Titan Reports.  Whenever possible, we’ve kept the same hotkeys (like CTRL+K to clear a field) and the same workflow (like starting reports).  We even designed the screens based on TOTAL, so the menus are more or less the same.  Our goal is to have zero learning curve.


Question:

Will Titan Reports be replacing TOTAL?  Are you retiring WinTOTAL Aurora now?

Answer:

Titan Reports won't be a replacement for TOTAL.  In fact, you'll be able to work on the same report from either formfiller, so we expect most users will continue to use TOTAL in some capacity.  Remember, Titan is a web-based product, and there are lot of reasons why you may still need a desktop solution.

After the release of Titan Reports, we plan to retire and end support for WinTOTAL Aurora.  However, there's no date for Aurora's retirement, and we'll continue to support it for the foreseeable future.


Question:

Will Titan Reports synchronize reports or settings with WinTOTAL Aurora?

Answer:

No.  However, TOTAL will synchronize with Titan Reports.  If you haven't made the switch to TOTAL yet, you must upgrade in order to set up Titan Reports.  Titan Reports and TOTAL share a very similar look and feel, so familiarizing yourself with TOTAL get you ready for Titan Reports when it's released — plus, if you own WinTOTAL Aurora, then you already own TOTAL, too.  Click here to read our upgrading guide, which walks you through the process of migrating your data from WinTOTAL Aurora to TOTAL.


Question:

What is a Titan Reports Beta Tester?  How do I sign up?

Answer:

We'd love to hear from you.  Click here for additional information on signing up.  Keep in mind that space is limited and we won't be able to accept all applications.

Also:  you don't have to be a Beta Tester to try out Titan Reports right now!


Question:

I've heard that Titan Reports is web‑based.  What does "web‑based" mean?  Are there system or browser requirements?

Answer:

As the term implies, web‑based means that Titan Reports is accessed via the Internet using your web browser, and it's run from an a la mode web server.  There is nothing to download or install, and all of your work is saved securely online.


Question:

What if my Internet service is slow or unreliable?  What happens if my session times out or my connection drops while I'm in a report?

Answer:

Titan Reports is a fully web‑based platform, and therefore requires a stable Internet connection.  Even so, if your Internet connection drops while in the middle of a report, your most recent changes are saved.  Titan Reports automatically saves in the background any time a map, sketch, or form is added or removed in a report, and it checks for any changes to your work every 10 minutes.

Of course, when you don’t have an Internet connection at all, you won’t be able to use Titan Reports.  Our TOTAL formfiller on the desktop will continue to be the best solution in those situations.


Question:

Will I be able to transfer my appraisal files, contacts, QuickLists and other settings to Titan Reports?

Answer:

Only with TOTAL.  When Titan Reports is released, we'll provide a way for you to easily transition all your data to the new system.  If you're using WinTOTAL Aurora, you must upgrade to TOTAL to transfer your data to Titan Reports.  Click here for more information on upgrading to TOTAL.


Question:

Is Titan Reports replacing TOTAL for Mobile?  Will I still be able to use TOTAL for Mobile if I want?

Answer:

While you can use Titan Reports to fill out forms on any device, we recognize the importance of a dedicated mobile app for use on your inspections.  Simply resizing or zooming in on a web page or form isn't efficient, and often impractical.  For inspections, we don't recommend using Titan Reports on devices with limited screen size, such as smartphones, phablets, or tablets.  This means that TOTAL for Mobile will still be around, and will work in conjunction with Titan Reports.


Question:

Does Titan Reports support third‑party integration and products in the TOTAL Store?

Answer:

No.  At the moment, there is no timeframe for when Titan Reports will be open to third‑party integrations.


Question:

Will Titan Reports eliminate the need to buy Vault with Exact?

Answer:

Eventually, Vault and Exact will be replaced with comparable file storage plans for Titan Reports.  We recommend keeping Vault and Exact for now.


Question:

How does Titan Reports work in a network environment or multi‑appraiser office?  Do I need to purchase a network license?

Answer:

Since Titan Reports is cloud‑based, it doesn't use traditional networking licenses that force you to stay on‑site and connected to a local network.  With Titan Reports, an appraisal business will no longer need a local area network in order for appraisers to share files — whether you're using Titan, TOTAL, or a combination of both.

Look for an announcement later this summer regarding details and pricing for additional users on a Titan Reports account.


Question:

Can my assistant or trainee log in to Titan Reports?

Answer:

Yes.  You'll be able to tie your file systems together with Titan's file storage service.  It will make sharing data with co-workers automatic — whether you’re creating reports on the web or with TOTAL on the desktop.


Question:

Can I share reports with other appraisers using Titan Reports?

Answer:

Yes. If two accounts are linked with Titan's file storage service, you’ll automatically see each other’s files. Otherwise, Titan users can email individual report files to each other as needed, just like in TOTAL.


Question:

Should I wait to upgrade my office/computer for Titan Reports?

Answer:

As long as your current hardware isn’t hindering your workflow, we recommend waiting.  Let Titan's file storage service upload your files and settings from your old computer to the cloud so when you get a new computer, it will automatically pull them back down.


Question:

Can I start a new report while I have another report open?

Answer:

Yes.  We've matched Titan Reports to TOTAL's workflow so that you can easily start a new report from the Appraisal Desktop or while you have a report open.  Launch SmartStart within a report from the toolbar or File menu.


Question:

Can I manage the forms in my report?

Answer:

Certainly.  The Contents window allows you to add, remove, and rearrange forms in your report.  You access this just as you would in TOTAL — use the Contents button in the toolbar, or the Add option in the Report Contents pane on the left.  You can also split forms just like you can in TOTAL by dragging and dropping the form where you want it to appear.


Question:

Can I search for a specific form?

Answer:

Yes.  We've improved the search feature in the Contents window, based on your feedback from other products.  Now, you can search by a form name or number and results are filtered to only display forms applicable to your search terms.  No more toggling through results to find the form you need!


Question:

Can I use Side‑by‑Side hotkeys such as F2 and = in the comparables grid?

Answer:

Yes.  Side‑by‑Side hotkeys such as F2 and = work just like they do in TOTAL.  Click here to see how these hotkeys work in TOTAL.


Question:

Can I retrieve a flood map?  Will it use one of the map credits from my InterFlood contract?

Answer:

Yes, you can retrieve a flood map.  And no, it doesn't use a map credit.  An active InterFlood contract with available maps is required to retrieve a flood map.  However, because this is a preview, it won't count against your map count.


Question:

Can I retrieve flood, census, and USPS data?

Answer:

Not during the current preview.  This features will be available in a future release.  However, InterFlood maps are available now.


Question:

Can I annotate a map?  What if I need to add a balloon?

Answer:

Yes.  The current version of Titan Reports supports basic balloons, highlighting, and freehand annotations.  The full range of options that you're familiar with in TOTAL will be available in a future release.


Question:

What's with the black bars on the sides of the map?

Answer:

The darkened areas on either side of your map indicate where the edges of the map lie, and what will be displayed when the map is placed into your report.  Any annotations or balloons that fall outside of the center area of the map won't be shown in the report.


Question:

Can I export a Titan Reports sketch?  Can I import it to TOTAL Sketch and use it in a report? What about importing sketches to Titan Reports?

Answer:

Not during the current preview.  This feature will be available in a future release.


Question:

Can I print my sketch?

Answer:

You can!  Simply click the Print to PDF button in the Sketch PowerView.  You can also print while you're in the sketcher via the File menu.


Question:

Can I use Apex or a third‑party sketcher with Titan Reports?

Answer:

Not during the current preview.  This feature will be available in a future release.


Question:

Do I need to wait for a photo to finish uploading before I add another photo to the form?

Answer:

Most images are uploaded and displayed almost instantly.  However, larger photos may take slightly longer.  When this happens, a progress indicator is displayed in the photo slot to let you know how long it will take, but you don't need to wait for the photo to finish uploading.  Multiple images can be added at once, so you can immediately get back to your report as they upload.


Question:

Can I edit, optimize, or enhance a photo?

Answer:

Right now you can crop, rotate, blur, lighten, and darken your images.  Auto-enhance will be available in a future release.


Question:

Is there a size limit for images?

Answer:

In order to provide the best user experience during the Titan Reports preview, image sizes must be under 10 MB.


Question:

Does Titan Reports offer text overflow if I exceed the character limit for a multi-line field?

Answer:

Yes.  As long as you have a supplemental addendum in your report.  In a future release, you'll also have the option to choose the overflow order so that text overflows to the addenda in the order it appears in the form — just like it does in TOTAL.


Question:

Is a supplemental addendum added automatically if my text overflows to the addenda?

Answer:

Not during the current preview.  This feature will be available in a future release.  For now, you'll need to manually add a supplemental addendum to the report using the Contents window before text will overflow.


Question:

Can I adjust the Text Overflow options?

Answer:

Not during the current preview.  This feature will be available in a future release.


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