Titan Reports FAQ

This document answers some of the most frequently asked questions regarding the Titan Preview.

Document 4000  |  Last updated:  01/10/2019 RR2

 Click here for additional questions about sketching 


Question:

When will Titan Reports be released?  How much will it cost?

Answer:

Titan Reports Standard is free of charge to all customers who have a Silver, Gold, Platinum, or Elite membership. It will launch in phases, just like most of our major software releases in the past. Keep an eye on your inbox for an email with the subject line, "Titan Reports is ready for you" beginning in January.

To make sure you're ready to get running, here are two things you should do now:

  1. Make sure you have the latest TOTAL Update
  2. The December 18th TOTAL Update provides the foundation for those customers who want to access and edit their files in Titan Reports. Nothing will change in your file upload settings. We're simply readying TOTAL to support file transfers back and forth between the cloud.

  3. Link your TOTAL User to your a la mode account
  4. Once you've updated TOTAL, you'll want to link your TOTAL User to your a la mode account. When you link your account, we'll automatically sync your signature, settings, and QuickLists so you're ready to use Titan right away. Click here to watch a quick tutorial video on linking your account.


Question:

Why did the Titan Reports Preview end before you released it?

Answer:

The Preview was closed so we could put our finishing touches on Titan Reports.


Question:

Can I use Titan Reports on my Mac?

Answer:

Yes.  You can run Titan Reports on MacOS using Safari, Chrome, or Firefox.


Question:

What features are available in Titan Reports Standard?

Answer:

Titan Reports Standard has all the features you need to complete an appraisal report from start to finish. It includes file management, SmartMerge, QuickLists, location and InterFlood maps, sketching, addenda, photos, secure signatures, UAD error checking, XML and ENV creation, DataCourier delivery, and more.

To see what else is included in Titan Reports Standard, click here.

You can store up to 10 files in Titan Reports.  When it's released, you can get unlimited file storage and automatic file synchronization with Titan Drive.  Click here to learn more about Titan Drive.

Question:

How long will it take me to learn how to use Titan Reports?

Answer:

In the past, new versions of our formfillers introduced new ways of doing things — and that caused a learning curve.  If you know TOTAL, there’s nothing new to learn with Titan Reports.  Whenever possible, we’ve kept the same hotkeys (like CTRL+K to clear a field) and the same workflow (like starting reports).  We even designed the screens based on TOTAL, so the menus are more or less the same.  Our goal is to have zero learning curve.


Question:

Will Titan Reports be replacing TOTAL?  Are you retiring WinTOTAL Aurora now?

Answer:

Titan Reports won't be a replacement for TOTAL.  In fact, you'll be able to work on the same report from either formfiller, so we expect most users will continue to use TOTAL in some capacity.  Remember, Titan is a web-based product, and there are lots of reasons why you may still need a desktop solution.

After the release of Titan Reports, we plan to retire and end support for WinTOTAL Aurora.  However, there's no date for Aurora's retirement, and we'll continue to support it for the foreseeable future.


Question:

Will Titan Reports synchronize reports or settings with WinTOTAL Aurora?

Answer:

No.  However, TOTAL will synchronize with Titan Reports.  If you haven't made the switch to TOTAL yet, you must upgrade in order to set up Titan Reports.  Titan Reports and TOTAL share a very similar look and feel, so familiarizing yourself with TOTAL will get you ready for Titan Reports when it's released — plus, if you own WinTOTAL Aurora, then you already own TOTAL, too.  Click here to read our upgrading guide, which walks you through the process of migrating your data from WinTOTAL Aurora to TOTAL.


Question:

I've heard that Titan Reports is web‑based.  What does "web‑based" mean?  Are there system or browser requirements?

Answer:

As the term implies, web‑based means that Titan Reports is accessed via the Internet using your web browser, and it's run from an a la mode web server.  There is nothing to download or install, and all of your work is saved securely online.


Question:

What if my Internet service is slow or unreliable?  What happens if my session times out or my connection drops while I'm in a report?

Answer:

Titan Reports is a fully web‑based platform, and therefore requires a stable Internet connection.  Even so, if your Internet connection drops while in the middle of a report, your most recent changes are saved.  Titan Reports automatically saves in the background any time a map, sketch, or form is added or removed in a report, and it checks for any changes to your work every 10 minutes.

Of course, when you don’t have an Internet connection at all, you won’t be able to use Titan Reports.  Our TOTAL formfiller on the desktop will continue to be the best solution in those situations.


Question:

Will I be able to transfer my appraisal files, contacts, QuickLists and other settings to Titan Reports?

Answer:

In order to transfer more than 10 files, you'll need Titan Drive, which gives you unlimited file storage.

To sync your QuickLists, signatures, and other settings, simply link your TOTAL user account to your a la mode login. Click here to learn how to link your account.

If you're using WinTOTAL Aurora, you must upgrade to TOTAL to transfer your data to Titan Reports. Click here for more information on upgrading to TOTAL.


Question:

Is Titan Reports replacing TOTAL for Mobile?

Answer:

Titan Reports formfilling and file management aren't yet supported on phones or tablets. However, you can log in and use the menu to access Titan Office or to access your contacts and account settings.

For the best mobile experience, we recommend TOTAL for Mobile. It's optimized for data collection, small screens, and working offline. Click here to learn more or download it for free.


Question:

Will TOTAL for Mobile work with Titan Reports?

Answer:

Once Titan Drive integration is built for TOTAL for Mobile, yes. This is expected to be ready in early Q1 2019. In the meantime, you'll still need to sync your reports with TOTAL once you get back from the field.


Question:

Does Titan Reports support third‑party integration and products in the TOTAL Store?

Answer:

No.  At the moment, there is no timeframe for when Titan Reports will be open to third‑party integrations.


Question:

Will Titan Reports eliminate the need to buy Vault with Exact?

Answer:

No. Titan Reports will only hold 10 reports. To see all your reports from TOTAL, you'll need Titan Drive. Titan Drive is our replacement for Vault and Exact. Click here to learn more.


Question:

How does Titan Reports work in a network environment or multi‑appraiser office?  Do I need to purchase a network license?

Answer:

Since Titan Reports is cloud‑based, it doesn't use traditional networking licenses that force you to stay on‑site and connected to a local network. With Titan Reports Standard, an appraisal business will no longer need a local area network in order for appraisers to share files. Titan Drive will make your reports sharable and available from anywhere. For multi‑appraiser offices, additional Titan Drive seats are required.


Question:

Can my assistant or trainee log in to Titan Reports?

Answer:

Yes, as long as they have a current a la mode membership. If you also have Titan Drive, sharing data with co‑workers will be automatic — whether you're creating reports on the web or with TOTAL on the desktop.


Question:

Should I upgrade my office/computer for Titan Reports Standard?

Answer:

Since Titan Reports Standard is a companion to TOTAL, we recommend following the same equipment specifications as TOTAL. Click here to view TOTAL's requirements.


Question:

Can I start a new report while I have another report open?

Answer:

Yes. We've matched Titan Reports to TOTAL's workflow so that you can easily start a new report from the Appraisal Desktop or while you have a report open. Simply open it in a new browser window.


Question:

Can I manage the forms in my report?

Answer:

Certainly.  The Contents window allows you to add, remove, and rearrange forms in your report.  You access this just as you would in TOTAL — use the Contents button in the toolbar, or the Add option in the Report Contents pane on the left.  You can also split forms just like you can in TOTAL by dragging and dropping the form where you want it to appear.


Question:

Can I search for a specific form?

Answer:

Yes.  We've improved the search feature in the Contents window, based on your feedback from other products.  Now, you can search by a form name or number and results are filtered to only display forms applicable to your search terms.  No more toggling through results to find the form you need!


Question:

Can I use Side‑by‑Side hotkeys such as F2 and = in the comparables grid?

Answer:

Yes.  Side‑by‑Side hotkeys such as F2 and = work just like they do in TOTAL.  Click here to see how these hotkeys work in TOTAL.


Question:

Can I print my sketch?

Answer:

You can!  Simply click the Print to PDF button in the Sketch PowerView.  You can also print while you're in the sketcher via the File menu.


Question:

Can I use Apex or a third‑party sketcher with Titan Reports?

Answer:

Apex doesn't currently support online sketching, so we're unable to integrate their sketching program with our online formfiller. You can still enjoy all your other TOTAL Sketch Pro features inside Titan Reports with Titan Sketch. (Pro license required.)


Question:

Do I need to wait for a photo to finish uploading before I add another photo to the form?

Answer:

Most images are uploaded and displayed almost instantly.  However, larger photos may take slightly longer.  When this happens, a progress indicator is displayed in the photo slot to let you know how long it will take, but you don't need to wait for the photo to finish uploading.  Multiple images can be added at once, so you can immediately get back to your report as they upload.


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