Aurora End of Support FAQ

Support for WinTOTAL Aurora ends May 28, 2021. This document answers some of the most frequently asked questions regarding the end of support for WinTOTAL Aurora.

Document 5001  |  Last updated:  05/05/2021 MJY

When does support for WinTOTAL Aurora officially end?

The last day we will offer support for WinTOTAL Aurora is May 28, 2021.

Why are you ending support for WinTOTAL Aurora?

There are two answers. The first is that our Aurora customers are in an environment where they cannot or will not be able to get Windows security updates from Microsoft. This takes a lot of the control we have on keeping our product working correctly away from our company. Because of this, we know Aurora will not work one day — and we won't be able to fix it. Before that happens, we want to help as many of our customers as possible to transition to TOTAL and Windows 10, and keep their workflow uninterrupted.

Second, we strive to develop tools that help you and your business. By focusing our training, support, and development on newer products, it helps us deliver the best possible solutions to you. Aurora is a great tool, but it's 16 years old, and used by less than 5% of our users. We don't release updates for this product anymore, but continuing to maintain it means we can't focus on customer suggestions for our modern products. TOTAL was built based on customer suggestions, and we want to focus our efforts on bringing you the best products — products designed to optimize and remove grit from your workflow.

Can I continue to use WinTOTAL after May 28, 2021?

Technically, yes. However, keep in mind that circumstances out of our control could occur at any time that could interfere with key services, break core components of the program (like the maps), or require us to deprecate services that WinTOTAL Aurora uses. We strongly recommend upgrading to TOTAL and a modern version of Windows to avoid any unexpected disruptions to your workflow.

Does TOTAL cost extra?

No. Anyone who owns a copy of WinTOTAL Aurora also owns a copy of TOTAL. So, as long as you purchased WinTOTAL and you have an active support contract, TOTAL is available to download from your account. Click here for instructions on downloading and installing TOTAL on a standalone computer.

How do I move my reports and settings to TOTAL?

That's easy! We made a tool that does the work for you. All you need is a portable storage device such as an external hard drive. Click here to learn how.

I don't know how to use TOTAL. What do I do?

Not only do we have our QuickStart guide, TOTAL FAQ, and FAQ about TOTAL after upgrading from WinTOTAL Aurora, but we also have free webinars that go over the basics of TOTAL — "Coaches Corner: TOTAL Startup and Settings" and "Coaches Corner: Getting started with reports". If you're an Elite customer, you can schedule with a product coach to get additional training.

Can I run TOTAL on my Windows 7 or Windows 8.1 machine?

Yes, for now, but we strongly discourage it. For Windows 7, we don't recommend using an operating system that no longer receives Windows security updates. We know your data and your business is important, and we highly recommend you choose an operating system that is capable of getting the updates that keep your computer and appraisals safe. Additionally, circumstances could arise at any time that may affect your software, and certain changes could force us to end a service or release an update that would cause TOTAL to stop working on Windows 7. And Windows 8.1 will be in the same boat in 2023 — which isn't the best situation for a business that never stops.

If you are already considering upgrading your computer, click here to download our free PC Buying Guide for appraisers.

I'm transferring my data to TOTAL and the loading bar looks stuck. Is something wrong?

No. If the loading bar seems stuck, it's usually because it has reached a part of the process that contains a large amount of data that takes a while to complete — such as photos or reports.

The loading bar progresses in a series of steps and moves different pieces of data (settings, QuickLists, signatures, photos, etc.) one at a time. Depending on the amount of data you're transferring, the process can take anywhere from a few minutes to a few hours. As long as you're not receiving an error message, let the transfer continue.

I finished transferring my data to TOTAL, but my QuickLists aren't showing up. Where do I find my QuickLists?

During the transition processes there is a step that asks which users you want to bring to TOTAL. Once you've selected the users, the Transition Assistant then transfers those users and their QuickLists.

If you use a set of QuickLists that are associated with another user that was transferred to TOTAL, click here for instructions on selecting a different QuickList text database. Or, click here for instructions on manually exporting and moving all QuickLists from WinTOTAL Aurora to TOTAL.

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