Recovering a report in TOTAL
This document explains how to restore a backup copy of a TOTAL report.
Document 6579 | Last updated: 06/23/2020 MJY
In rare instances, a TOTAL report can become corrupted. This is usually indicated by an error message that appears when you attempt to open the report. File corruption is not limited to TOTAL reports and can occur with any file in any program.
If you receive an error message when attempting to open a report, or if a report is missing from your Appraisal Desktop, follow the steps below to attempt to recover it.
If your report opens but it's the wrong version, try using Timeline to restore a previous version. Click here to learn how.
Restored reports are saved to the Recovered Reports folder in the My Reports folder in TOTAL's Appraisal Desktop.
If you don't see the Recovered Reports folder in your Appraisal Desktop, close and reopen TOTAL. Also, make sure you click the plus sign () next to the My Reports folder to expand it and view additional subfolders.
That's it! Review the recovered report to ensure your data is there. If not, repeat the steps above to try restoring another recoverable file, or call our tech support team at 1‑800‑ALAMODE.