Recovering a report in TOTAL

This document explains how to restore a backup copy of a TOTAL report.

Document 6579  |  Last updated:  06/23/2020 MJY

In rare instances, a TOTAL report can become corrupted. This is usually indicated by an error message that appears when you attempt to open the report. File corruption is not limited to TOTAL reports and can occur with any file in any program.

If you receive an error message when attempting to open a report, or if a report is missing from your Appraisal Desktop, follow the steps below to attempt to recover it.

If your report opens but it's the wrong version, try using Timeline to restore a previous version. Click here to learn how.

  1. Press Windows Key + R to open the Run dialog.

  2. In the Open: field, type (or copy and paste) %tsa6% and click OK.

  3. When the Tech Support Assistant opens, go to the Additional Tools tab and double‑click 11. Advanced recovery utility on the left.

  4. In the Advanced Recovery window, there are two types of recoverable files displayed in the Recoverable Type column:
    Open report directory
    This file type is a temporary working directory. It stores a copy of the report that has unsaved changes. In most cases this type of recoverable file has most of your changes — even if you weren't able to save all of them.
    Backup report file
    This file type is a copy of the most recently saved report. These files are useful if the appraisal is missing entirely.
  5. Select the recoverable file you want to restore, and click Recover on the lower right.

  6. When it's finished, a message appears stating that the report was successfully recovered. Click Yes to open the report.

    Restored reports are saved to the Recovered Reports folder in the My Reports folder in TOTAL's Appraisal Desktop.

    If you don't see the Recovered Reports folder in your Appraisal Desktop, close and reopen TOTAL. Also, make sure you click the plus sign (next to the My Reports folder to expand it and view additional subfolders.

That's it! Review the recovered report to ensure your data is there. If not, repeat the steps above to try restoring another recoverable file, or call our tech support team at 1‑800‑ALAMODE.

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