New Mercury Network orders aren't showing up in TOTAL Connect

This document explains what to do when new Mercury Network orders don't show up in TOTAL Connect.

Document 2039  |  Last updated:  07/16/2021 MJY

Mercury Network orders will no longer automatically show up in TOTAL Connect.

To view your assignments, make sure you've acknowledged the order. All new orders must be acknowledged through your client's portal before they'll show up in TOTAL Connect.

If you need help acknowledging a Mercury Network order, or for any other Mercury Network questions, click here for instructions on contacting Mercury Network's Client Relations team.