Contacting Mercury Network Client Relations for any issues with Mercury Network or VMP XSite.

This document explains how, and why, you should contact Mercury Network's Client Relations if you're having issues with Mercury Network or the VMP XSite.

Document 5034  ¦  Last updated:  02/15/2017 ACN

Because Mercury Network now uses its own team of dedicated support specialists, you will need to contact them directly for any help you have with Mercury Network or VMP XSites.

To get the fastest help from Mercury Network, login so they receive your account information along with your request.

To submit a support request:

  1. Login at https://vendors.MercuryVMP.com if you're an appraiser, or at https://secure.MercuryVMP.com if you're a lender.
  2. Now, click on the Contact Support button in the upper right corner to submit a support request.

You can also reach them by phone at 1‑800‑900‑4954 (appraiser) or 1‑888‑794‑0455 (lender).

Sincerely,
a la mode Technical Support

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