We have lots of resources to make getting answers or resolving issues easy. In this document, we list the ones that we think will help you the most.
Document 1000 ¦ Last updated: 11/07/2016 KMG
Need a bit of help? We have lots of resources to make getting answers or resolving issues easy. In this document, we've listed the ones that we think will help you the most, but if you don't find what you need here or have a question not answered by materials in this document, feel free to contact us at email@example.com.
Table of contents:
If your issue or question is of a technical nature, or something isn't working the way it should, the options here will steer you in the right direction:
- Search our online support library ‑ http://www.alamode.com/appraiser/support
- Start here. You can find answers to the most common support issues and questions we receive right online.
Submit a Support Request from within TOTAL
(Click Help, and then Submit a Support Request)
- If you don't find what you're looking for in our online library, submit a Support Request. Using the Support Request feature helps our technicians to know more about your system and software, helping us to resolve your issue in a more timely manner, and you're automatically placed into the queue for a callback. If your issue is specific to just one file, make sure you attach it to the support request.
- Enter a support ticket online ‑ Click here for instructions how.
- If you're not at the computer affected by your issue, or unable to use it to submit a Support Request from within TOTAL, our online system can be used to enter a request for support. You're placed into the queue for a callback as above.
- Or you can call us ‑ We're here with real people 24x7x365 ready to take your calls live.
- Use the appropriate number below according to your support level to ensure the fastest service possible. Our technicians are appraiser trained, easy‑to‑understand, and ready to help:
Silver Support, 8am ‑ 5pm M‑F: 800‑211‑4511
Gold Support, 6am ‑ 9pm M‑F: 800‑211‑4513
Platinum & Online Products Support, 24x7x365: 800‑211‑4514
And don't forget, you can always log into your account online at www.alamode.com/MyAccount to see a list of products you've purchased, retrieve your authorization codes, update your account details, and much more. To learn what all you can do in the My Account section, click here.
Tips, Tricks, & Training
Want to learn how to get more from your a la mode software and services? Very often, questions we see posted on Appraiser's Forum are answered in one or more of our user guides or other resources. Here are some of our most popular options:
Just need the user guide to one of our products?
We've also got several useful eBooks worth a read:
Appraisal News & Product Information
Product Feedback & Ideas
We build software and solutions to solve the real issues you're experiencing every day. The best way to do that is by listening to you, responding quickly, and constantly releasing improvements. To that end, we run two important programs:
- TOTAL and TOTAL for Mobile's Feedback Button:
- Have a great idea for TOTAL or TOTAL for Mobile you want to communicate to our Product Management team? It's easy! Just click the Feedback button in the upper right or TOTAL or the menu in TOTAL for mobile and tell us all about it.
- Our Beta program:
- Do you have a lot of ideas on how we could improve our products? Would you like to have input in the direction and development of the products you use every day? If you have an interest in actively participating in our Beta program, you can submit an e‑mail request to AppraisalTeam@alamode.com.
Plus, you can always send us an e‑mail to firstname.lastname@example.org.
Our permanent pricing for TOTAL with Silver support, maps, data, UAD, mobile, and more is just $349. This isn't a sale. You'll get the same package or better at the exact same price for the next 10 years.
Want a great way to get the latest announcements quickly and interact with us on important appraiser issues? Follow us on the following services: