This document is an index of useful resources.
Document 1000 | Last updated: 08/09/2023 MJY
Need help? We have lots of resources to make it easy to get answers. If you don't find what you need here, feel free to contact us at AppraiserInfo@CoreLogic.com.
Table of contents:
If your issue or question is of a technical nature, or something isn't working the way it should, the options here will steer you in the right direction:
- Search our online support library ‑ help.alamode.com
- Start here. You can find answers to the most common questions we receive, as well as resolutions for common problems.
- Chat online with our customer support ‑ Available in TOTAL and on help.alamode.com
- Our customer support chat reps are available from 8am ‑ 6pm, M‑F to immediately answer any of your how‑to questions. You can find chat in the bottom right corner of help.alamode.com, as well as our support docs and user's guides. Chat is also available in TOTAL. Simply look for the Chat Assistance link at the bottom of TOTAL to chat with a member of our customer support team.
- Submit a Support Request ‑ Click here to learn how.
- If you don't find what you're looking for in our online library, submit a Support Request. Using the Support Request feature gives our technicians information about your system and software, helping us to resolve your issue quicker. Plus, you're automatically placed into the queue for a callback. If your issue is specific to just one file, make sure you attach it to the support request.
- Enter a support ticket online ‑ Click here to learn how.
- If you're not at the computer affected by your issue, or unable to use it to submit a Support Request from within TOTAL, our online system can be used to enter a request for support. You're placed into the queue for a callback as above.
- Or you can call us ‑ We're here with real people 24×7×365.
- Use the appropriate number below according to your support level to ensure the fastest service possible. Our technicians are ready to help:
Silver Support, 8am ‑ 5pm M‑F: 800‑211‑4511
Gold Support, 6am ‑ 9pm M‑F: 800‑211‑4513
Platinum & Online Products Support, 24×7×365: 800‑211‑4514
Is your problem too urgent to wait for your normal support hours? Get around‑the‑clock support for the next 48 hours with an After Hours Support Pass. Call 1‑800‑252‑6633 for more information and to get help now.
And don't forget, you can always log into your account online at www.alamode.com/MyAccount to see a list of products you've purchased, retrieve your authorization codes, update your account details, and much more. To learn what all you can do in the My Account section, click here.
If you live outside of the United States, the toll‑free numbers above may not work. Connect with us using one of the other options listed above, or contact us using one of the local numbers below:
Silver Support, 8am ‑ 5pm M‑F: 405‑266‑3011
Gold Support, 6am ‑ 9pm M‑F: 405‑266‑3032
Platinum & Online Products Support, 24×7×365: 405‑266‑3004
Tips, Tricks, & Training
Want to learn how to get more from your a la mode software and services? Very often, questions we see posted on Appraiser's Forum are answered in one or more of our user guides or other resources. Here are some of our most popular options:
Just need the user guide to one of our products?
We also have several useful eBooks worth a read:
Appraisal News & Product Information
Product Feedback & Ideas
We build software and solutions to solve the real issues you're experiencing every day. The best way to do that is by listening to you, responding quickly, and constantly releasing improvements. To that end, we run two important programs:
- Got an idea or feedback? Visit Feedback.alamode.com to share it with us, or vote or comment on other submissions and join the discussion! Check out the FAQ for additional information.
- TOTAL and TOTAL for Mobile's Feedback Button:
- Have a great idea for TOTAL or TOTAL for Mobile you want to communicate to our Product Management team? It's easy! Just click the Feedback button in the upper right or TOTAL or the menu in TOTAL for mobile and tell us all about it.
- Our Beta program:
- Do you have a lot of ideas on how we could improve our products? Would you like to have input in the direction and development of the products you use every day? If you have an interest in actively participating in our Beta program, you can submit an email request to AppraisalTeam@alamode.com.
Plus, you can always reach out to us with general concerns by emailing AppraiserInfo@CoreLogic.com.
You can reach our sales team from 8am ‑ 6pm, M‑F at 1‑800‑ALAMODE or go online to www.alamode.com 24×7×365 to learn more about or purchase our products.
If you live outside of the United States and the above number does not work, our sales team is also available at 405‑233‑8673.
Want a great way to get the latest announcements quickly and interact with us on important appraiser issues? Follow us on the following services: