Use My Account to Accomplish Several Important Tasks
My Account can be used to do a lot of useful things like change passwords, see your Mercury Network transaction fees, renew products, get tech support, and more. This doc will help you use My Account.
Document 5500 ¦ Last updated: 05/12/2016 ACN
As an a la mode customer, you have access to a great account management tool called My Account. When you log into My Account you can do several things:
|Log in to My Account||View your order history|
|Edit your contact information||Log directly into your XSite|
|Access your online training||Manage licenses and retrieve authorization codes|
|Change your username and password||Download applications you've purchased|
|Get technical support online||Set up auto‑renewals and payments|
|Transfer Your Domain|
Click Profile on the left to view all of your contact information, as well as your a la mode login (the username and password used to access your products).
To make changes to any of this information, simply click Change next to the item you need to update.
At the bottom of My Profile, the IP address of any computer that has accessed your account during the last 60 days is displayed. This allows you to monitor traffic and review any unexpected access, which increases your account security.
When you log into My Account, the first thing displayed is the Account Overview. The Account Overview, has a section called Renewable Products which lists your XSite(s) and other renewable products. Next to any XSite in the list, click the Login link to log directly into your XSite.
You can track your current support tickets and view past tickets. You also have convenient access to any documents that have been sent, so if you've lost track of any information you received from Tech Support, you can get back to it any time by clicking the link in the Documents section of any ticket.
To the right of any open ticket, you may see a couple of icons:
To avoid the hassle of manually renewing your products each year, set up auto-renewal by clicking Auto Renew on the left of the page.
If you've never used auto-renewal before, you'll need to agree to the terms and conditions near the bottom of the page, after reviewing the details of each product and associated annual costs.
When you click Sign Up, you're prompted for your credit card information. The credit card on file can be changed at any time.
If you've already started auto-renewals, a Cancel Auto Renew button is displayed, which allows you to cancel at any time.
To change your payment method, click Payment Methods on the left, and choose Change Card. In the event there are new Terms and Conditions to which you need to agree, click Payment Terms on the left to access them.
Follow the instructions below to easily access authorization codes, activation codes, and product licenses without contacting technical support by using My Account:
From here you can transfer your domain to your control and manage it yourself. Click here for instructions on transfering your domain.