Use My Account to manage your a la mode account settings and products
This document shows you how to use My Account to change passwords, renew products, get tech support, and other important tasks.
Document 5500 | Last updated: 11/27/2018 RR2
My Account makes it easy to manage your account settings, products, and payments. Select a task from the links below to learn more.
Click Profile on the left to view all of your contact information, as well as your a la mode login (the username and password used to access your products).
To make changes to any of this information, simply click Update next to the item you need to change.
At the bottom of the Profile section, the IP address of any computer that has accessed your account during the last 60 days is displayed. This allows you to monitor traffic and review any unexpected access.
When you log in to My Account, the first page displayed is your Account Overview. This page has a section called Current Renewable Products which lists your XSite(s) and other renewable products. Next to any XSite in the list, click the Login link to log directly in to your XSite.
The following icons are displayed next to any open ticket:
Click Training on the left to view any Seminars on Demand you purchased, as well as a list of our upcoming online webinars. Click the orange button above any Seminar on Demand video to download the corresponding course manual.
Click Auto Renew on the left to set up recurring payments. This lets you avoid the hassle of manually renewing your products each year.
If you've never used auto-renewal before, you'll need to agree to the Terms and Conditions near the bottom of the page.
When you click Sign Up, you're prompted for your credit card information. The credit card on file can be changed at any time.
If you've already started auto-renewals, a Cancel Auto Renew button is displayed. You can cancel at any time.
To change your payment method, click Payment Method on the left and choose Change Card. In the event there are new Terms and Conditions to which you need to agree, click Payment Terms on the left to access them.
Click SmartExchange on the left to view your pending SmartExchange charges. To see your usage broken down by which TOTAL User signed the report, click SmartExchange Stats. For more information about SmartExchange, click here to read our FAQ.