Use My Account to Accomplish Several Important Tasks

My Account can be used to do a lot of useful things like change passwords, see your Mercury Network transaction fees, renew products, get tech support, and more.  This doc will help you use My Account.

Document 5500  |  Last updated:  05/12/2016 ACN

As an a la mode customer, you have access to a great account management tool called My Account.  When you log into My Account you can do several things:

Log in to My Account View your order history
Edit your contact information Log directly into your XSite
Access your online training Manage licenses and retrieve authorization codes
Change your username and password Download applications you've purchased
Get technical support online Set up auto‑renewals and payments
Transfer Your Domain    

To log into My Account:

  1. Browse to
  2. Log in using your a la mode username and password.

    a la mode login

    • To submit support requests, you must log in using the administrator's username and password.
    • If you don't know your a la mode login, click the Forgot Password? link to retrieve it.

To modify your contact info, username, or password:

My Profile

Click Profile on the left to view all of your contact information, as well as your a la mode login (the username and password used to access your products).

To make changes to any of this information, simply click Change next to the item you need to update.

At the bottom of My Profile, the IP address of any computer that has accessed your account during the last 60 days is displayed.  This allows you to monitor traffic and review any unexpected access, which increases your account security.

To log directly into your XSite:

When you log into My Account, the first thing displayed is the Account Overview.  The Account Overview, has a section called Renewable Products which lists your XSite(s) and other renewable products.  Next to any XSite in the list, click the Login link to log directly into your XSite.

To get technical support using My Account:

  1. Click Get Help on the left.  From here, you can search our support document library for materials that addresses your question or problem.
  2. Below the document search section, is where you can Send a support request / Check Status.  This provides a list of past support requests, and you can expand any item you see here to view more details.  To do so, click the + sign to the left of any item.
  3. To start a new support request, click Request help in the Send a support request / Check Status section.  This pulls up a simple form that helps you describe your issue for our technicians.  Include as much information as possible — these details will help our technicians prepare a complete, accurate response as quickly as possible.  Also, fill in your contact information with the best method to contact you.  If possible, try to include multiple ways to reach you, just in case the technician cannot reach you using your preferred method.

    Request Help

  4. When you've filled out the form completely, click Submit.

You can track your current support tickets and view past tickets.  You also have convenient access to any documents that have been sent, so if you've lost track of any information you received from Tech Support, you can get back to it any time by clicking the link in the Documents section of any ticket.

To the right of any open ticket, you may see a couple of icons:

  • Click the Add to Ticket icon (  ) to add more information to any open ticket.  This is useful if there are new developments that would be useful for our techs as they troubleshoot the problem.
  • Click the Close Ticket icon (  ) to close any ticket that you've started.  This is handy if you no longer need help with a support request that you've submitted

To access your training online:

  1. Click My Training on the left.
  2. In the My Event Ticket section, find the event you've registered for.  To the right of any event in the list, you'll see a Check In link.  If available, you'll be able to log into your training event from here without logging in again.

To set up auto-renewals and modify payment methods:

To avoid the hassle of manually renewing your products each year, set up auto-renewal by clicking Auto Renew on the left of the page.

If you've never used auto-renewal before, you'll need to agree to the terms and conditions near the bottom of the page, after reviewing the details of each product and associated annual costs.

When you click Sign Up, you're prompted for your credit card information.  The credit card on file can be changed at any time.

If you've already started auto-renewals, a Cancel Auto Renew button is displayed, which allows you to cancel at any time.

To change your payment method, click Payment Methods on the left, and choose Change Card.  In the event there are new Terms and Conditions to which you need to agree, click Payment Terms on the left to access them.

View your a la mode Order History:

  1. Click Order History on the left.
  2. In the list of orders, click an order number to view the details for that order.
  3. The order details display the order status, order date, order total, and any amount due.  The last 4 digits of the credit card you used to pay for the order is also displayed.  Click View/Print Invoice to view or print the invoice associated with the order.

To manage your Licenses and Authorization Codes:

Follow the instructions below to easily access authorization codes, activation codes, and product licenses without contacting technical support by using My Account:

  1. Click Download Products on the left.
  2. Click View Activation/Authorization Code(s) under any product where an authorization code is available.

  3. Highlight the code, right-click it, and copy it so it can be pasted into the product you're registering.

How to download your products:

  1. Click Download Products on the left.
  2. Click Download to the right of any product to start the download.

  3. Depending on your browser, a prompt typically appears asking you to run or save the file.  We recommend saving the file somewhere convenient (like your Windows Desktop), just in case you need to run it more than once.

How to transfer your domain:

From here you can transfer your domain to your control and manage it yourself.  Click here for instructions on transfering your domain.

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