Understanding Internet Timeout messages.

This document helps you understand what Internet Timeout messages are, and how to resolve them.

Document 9025  |  Last updated:  02/15/2017 ACN

As you use your computer, you may receive a “Connection Timeout” error or something similar when attempting to browse a website, upload a file, or send an e‑mail (among other things).  What this means is that the server your computer is trying to contact for information is taking too long to respond, so your computer has given up on the connection.  This is to prevent the connection from running indefinitely, taking up valuable resources while waiting on a response that may never come.

Timeout errors can be caused when a program, such as Internet Explorer, attempts to connect to a server that is offline, or doesn't exist.  However, timeout errors are most commonly caused by a slow or unstable Internet connection.  For example, a request to load a website in a web browser may time out when connecting through a home network because the modem is either offline, or otherwise unable to connect to your Internet Service Provider.

The quickest way to resolve a timeout error is to simply re-try what you were doing.  Oftentimes, a timeout is a one-off problem, which is quickly resolved.  However, if you find yourself having multiple timeout errors, or the original problem doesn't go away, further troubleshooting will be required.  For basic Internet troubleshooting steps to take, click here.

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