Clearing temporary Internet files and cache

How to delete your browsing history by clearing temporary internet files, internet cache, and your flash cache

Document 7013  ¦  Last updated:  06/15/2016 MJY

Whenever something Internet‑related isn't working as expected, the first thing to try is clearing your temporary Internet files, cookies, and cache.  Depending on which Internet browser you use, the process for clearing these files varies.  Click a tab below to view step-by-step instructions on clearing your Temporary Internet Files, Flash Cache, and Cookies.

Click a panel below to view step-by-step instructions for your browser.

 Internet Explorer

  1. With Internet Explorer open, press Ctrl + Shift + Del.

  2. Unmark the option for Preserve Favorites website data and mark the option for Temporary Internet files.

  3. Click Delete.  When finished, close out of Internet Explorer completely, then reopen it and try again.
    Clearing the temporary internet files in Internet Explorer also removes any websites added to the Compatibility View settings.  If you need to re-add any a la mode websites back to your Compatibility View settings, click here.

If your problem wasn't resolved, choose the Flash Cache tab at the top of the page to continue troubleshooting

 Microsoft Edge

  1. With Microsoft Edge open, press Ctrl + Shift + Del.

  2. Place a check next to Cached data and files.

  3. Click Clear.  When it's finished, close out of Microsoft Edge completely, reopen it, and try again.
    Clearing the temporary internet files in Microsoft Edge also removes any websites added to the Compatibility View settings.  If you need to re‑add any a la mode websites back to your Compatibility View settings, click here.

If your problem wasn't resolved, choose the Flash Cache tab at the top of the page to continue troubleshooting

 Mozilla Firefox

  1. With Firefox open, press Ctrl + Shift + Del to open the Clear All History dialog.

  2. In the Time range to clear drop‑down, choose Everything.
  3. Check the box labeled Cache, and uncheck everything else.

  4. Click Clear Now.  When it's finished, close and reopen Firefox, and try what you were doing again.

If your problem wasn't resolved, choose the Flash Cache tab at the top of the page to continue troubleshooting

 Google Chrome

  1. With Chrome open, press Ctrl + Shift + Del.

  2. A new tab opens displaying the Clear Browsing Data dialog.
  3. In the Obliterate the following items from drop‑down, choose the beginning of time, mark the option for "Empty the Cache", and unmark everything else.

  4. Click Clear browsing data.  When it's complete, close Chrome, reopen it, and try what you were doing again.

If your problem wasn't resolved, choose the Flash Cache tab at the top of the page to continue troubleshooting

 Apple Safari

  1. Click Safari in the Menu Bar and choose Preferences…

  2. In the Preferences window, choose Privacy, and click Remove All Website Data….

  3. When prompted, click Remove Now.

    Now, close Safari, reopen it, and try what you were doing again.

If your problem wasn't resolved, choose the Flash Cache tab at the top of the page to continue troubleshooting

  1. Click here to access the Adobe Flash Website Storage Settings panel.
  2. In the settings panel, click Delete all sites and click Confirm.

    Now, close out of your browser completely, reopen it, and try what you were doing again.

    If your problem wasn't resolved, choose Cookies at the top of the page to continue troubleshooting

Choose a panel below for instructions on how to clear the cookies in your web browser.

Clearing your web browser's cookies will log you out of any websites you're currently logged in to.

 Internet Explorer

  1. With Internet Explorer open, press Ctrl + Shift + Del.

  2. Unmark the option for Preserve Favorites website data and mark the option for Cookies.

  3. Click Delete.  When finished, close out of Internet Explorer completely, then reopen it and try again.

 Microsoft Edge

  1. With Microsoft Edge open, press Ctrl + Shift + Del.

  2. Place a check next to Cookies and saved website data.

  3. Click Clear.  When it's finished, close out of Microsoft Edge completely, reopen it, and try again.

 Mozilla Firefox

  1. With Firefox open, press Ctrl + Shift + Del to open the Clear All History dialog.

  2. In the Time range to clear drop‑down, choose Everything.
  3. Click the Details arrow to expand the options, then check the box labeled Cookies and uncheck everything else.

  4. Click Clear Now.  When it's finished, close and reopen Firefox, and try what you were doing again.

 Google Chrome

  1. With Chrome open, press Ctrl + Shift + Del.

  2. A new tab opens displaying the Clear Browsing Data dialog.
  3. In the Obliterate the following items from drop‑down, choose the beginning of time, mark the option for Delete cookies and other site and plug‑in data, and unmark everything else.

  4. Click Clear browsing data.  When it's complete, close Chrome, reopen it, and try what you were doing again.

 Apple Safari

  1. Click Safari in the Menu Bar and choose Preferences…

  2. In the Preferences window, choose Privacy, and click Remove All Website Data….

  3. When prompted, click Remove Now.

    Now, close Safari, reopen it, and try what you were doing again.

If none of the above steps resolve your issue, the final option it to reset your web-browser.  Resetting your browser reverts all of the settings back to their defaults.  Resetting the browser can potentially cause loss of information if not done properly.  If you're not sure what to do, or if you're uncomfortable with changing these settings, contact your local technician for assistance.

Microsoft Edge does not have an option to reset the browser.  If you are still having issues after trying the above steps please call tech support.

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