Backing up your CertMail e-mails

This document explains how to backup your CertMail e-mails to your local hard drive with Microsoft Outlook.

Document 2223  ¦  Last updated:  01/05/2015 ACN

In certain circumstances, you may want to backup all of the e‑mail that is in your CertMail inbox.  If you're unsure how to do this, follow the steps below to back up your e‑mail with Microsoft's Outlook.

Keep in mind, if there's only a few e‑mails that you wish to save, you can simply log in to CertMail's web interface and just forward the messages to any e‑mail that you want.  To forward an e‑mail, just select the message in your inbox that you want to forward, then click Forward in the toolbar.

When the message window opens, enter the address you're sending the e‑mail to, and click Send.


The steps below assume that you already have CertMail connected to Outlook 2013.  If you don't, please follow the steps in Doc 7200 here to set up a POP3 connection with CertMail prior to following these instructions.

Additionally, the first two steps may differ from your version of Outlook.  If you don't have Outlook 2013, you may have to click Tools, then Options (Outlook 2007) or Files, then Options (Outlook 2010) prior to continuing with step 3.

  1. In Outlook 2013, click the blue File button on the top left of your screen and choose Open & Export from the menu that appears.

  2. Now, choose Import/Export from the window.

  3. In the Import and Export Wizard that opens, choose Export to a file and click Next.

  4. On the next screen, choose Outlook Data File (.pst) and click Next.

  5. Now, choose the folder that you wish to export and click Next.  In this example, clara.oswald@rassilon.biz is selected (highlighted).

  6. Finally, choose a location to save the exported data to and click Finish.  Typically, it's recommended to save the file to the default location, which is in your Documents folder.

    If you're prompted to set a password to the exported file, just click OK without entering anything.

That's it!  After following the wizard, Outlook exports all of your e‑mail items in to a single file called backup.pst.  To access this file later, locate it on your hard drive and follow the steps found on Microsoft's website by clicking here.

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