Resolving display issues in TOTAL

This document helps resolve display issues in TOTAL caused by large fonts (dpi), too low of a resolution, or corrupt fonts

Document 5082  ¦  Last updated:  11/08/2016 KMG

In rare instances, you may notice display issues in your forms, such as overlapping text, or default form text that's missing altogether.  This can be caused by:

  • Enabling large fonts in Windows — While your forms still print correctly, increasing the size of your fonts (also known as DPI) in Windows causes them to appear to bleed into other fields when displayed on screen.
  • Running TOTAL at too low of a resolution — TOTAL can effectively run on monitors with a screen resolution as low as 1024 x 768, but for best results we recommend a minimum setting of 1280x1024 for any monitors that support it.
  • Corrupted a la mode fonts — Some of the fonts used in TOTAL can become corrupted, which has an effect on the way your reports are displayed and/or printed.

 Please select your Operating System:

Not sure which version of Windows you use?  Click here.

Click here to view a Microsoft Help page that will inform you which version of Windows you're running.  When the page loads, look for the text that says "This PC is running: …"  Directly after the text, your version of Windows is listed.

After choosing your Operating System, be sure to click through each tab below to view all possible solutions.


For detailed instructions on resolving display issues in Windows 10, click the tabs below:

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. In the Change the size of text, apps, and other items: section adjust the slidebar to 100% (Recommended) and click Apply.

  4. If you are prompted to log out, click Log off now, and then log back in.  Otherwise, restart your computer

Once you have rebooted or logged back in, open your report in TOTAL.  The smaller  Font size allows TOTAL to display the report correctly.

If your report still isn't displaying correctly, choose the  Screen size tab at the top of the page to continue troubleshooting.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. Click Advanced display settings.

  4. In the window that appears, click the Resolution drop‑down and use the slider to adjust your resolution to a minimum of 1024 x 768.

  5. Click OK and click Keep Changes when prompted.

Depending on your preferences and the size of your monitor, you can choose a higher resolution.  It's a good idea to experiment with different settings to find what's right for you.

If your report still isn't displaying correctly, choose the  Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type  %tsa6%  and click OK to open the Tech Support Assistant.

    %tsa6%

  3. Go to the Additional Tools tab.

  4. In the left column under a la mode Utilities, double-click 2. Deep Clean Fonts.  This support utility removes all of the a la mode fonts on your computer, reboots the computer, and then reinstalls the a la mode fonts.

    Clean Fonts

    If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.
  5. When prompted to restart your computer, click Yes.

    Reboot Prompt

For detailed instructions on resolving display issues in Windows 8, click the tabs below:

For help navigating Windows 8, click here.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. Click Make text and other items larger or smaller.

  4. Select Smaller — 100% (default) and click Apply.

  5. If you are prompted to log out, click Log off now, and then log back in.  Otherwise, restart your computer

Once you have rebooted or logged back in, open your report in TOTAL.  The smaller  Font size allows TOTAL to display the report correctly.

If your report still isn't displaying correctly, choose the  Screen size tab at the top of the page to continue troubleshooting.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. In the window that appears, click the Resolution drop‑down and use the slider to adjust your resolution to a minimum of 1024 x 768.

  4. Click OK and click Keep Changes when prompted.

Depending on your preferences and the size of your monitor, you can choose a higher resolution.  It's a good idea to experiment with different settings to find what's right for you.

If your report still isn't displaying correctly, choose the  Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type  %tsa6%  and click OK to open the Tech Support Assistant.

    %tsa6%

  3. Go to the Additional Tools tab.

  4. In the left column under a la mode Utilities, double-click 2. Deep Clean Fonts.  This support utility removes all of the a la mode fonts on your computer, reboots the computer, and then reinstalls the a la mode fonts.

    Clean Fonts

    If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.
  5. When prompted to restart your computer, click Yes.

    Reboot Prompt

For detailed instructions on resolving display issues in Windows 7, click the tabs below:

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. Click Make text and other items larger or smaller.

  4. Select Smaller ‑ 100% (default) and click Apply.

  5. If you are prompted to log out, click Log off now, and then log back in.  Otherwise, restart your computer

Once you have rebooted or logged back in, open your report in TOTAL.  The smaller  Font size allows TOTAL to display the report correctly.

If your report still isn't displaying correctly, choose the  Screen size tab at the top of the page to continue troubleshooting.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type  desk.cpl  and click OK.
  3. In the window that appears, click the Resolution drop‑down and use the slider to adjust your resolution to a minimum of 1024 x 768.

  4. Click OK and click Keep Changes when prompted.

Depending on your preferences and the size of your monitor, you can choose a higher resolution.  It's a good idea to experiment with different settings to find what's right for you.

If your report still isn't displaying correctly, choose the  Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type  %tsa6%  and click OK to open the Tech Support Assistant.

    %tsa6%

  3. Go to the Additional Tools tab.

  4. In the left column under a la mode Utilities, double-click 2. Deep Clean Fonts.  This support utility removes all of the a la mode fonts on your computer, reboots the computer, and then reinstalls the a la mode fonts.

    Clean Fonts

    If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.
  5. When prompted to restart your computer, click Yes.

    Reboot Prompt

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