Resolving issues with files not uploading to Vault/Exact.

This document helps resolve the most common problems when attempting to upload to the Vault or Exact.

Document 5010  ¦  Last updated:  10/28/2017 JH9

If you're having trouble uploading your reports to the Vault or Exact, there are a few simple troubleshooting steps you can take to resolve these issues.  Follow the instructions below to correct an issue caused by your PC going to sleep, or click the Vault SafeStart tab for instructions on correcting other common issues.

  1. Press Windows Key + R on your keyboard.

    Win+R

  2. Type powercfg.cpl into the Open: field and press Enter on your keyboard or click OK.

  3. Click Change when the computer sleeps.

  4. Click the Put the computer to sleep drop‑down menu, select Never, and click Save changes.

    If you're using Windows XP, click the Hibernate tab, uncheck Enable hibernation, click Apply, and OK.

If you notice that your scheduled a la mode tasks still don't run at their scheduled time, contact one of our tecnical support representatives for further assistance.

  1. Press Windows Key + R to open the Run dialog box.

    WindowsR.png

  2. In the Open: field, enter C:\Program Files (x86)\a la mode\Vault\eVault.exe replace  and click OK to launch Vault's SafeStart.

    Run Dialogue

    If you have a 32 bit computer, enter C:\Program Files\a la mode\Vault\eVault.exe replace instead.  If you're not sure if you have a 32bit or 64bit computer, click here.
  3. When the SafeStart process has finished, click Close on the SafeStart Log and upload your reports to the Vault again.

If your reports continue to not upload to the Vault call technical support at 1-800-211-4511.

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