Troubleshoot files not uploading to Vault/Exact.
This document helps resolve the most common problems when attempting to upload to the Vault or Exact.
Document 5010 | Last updated: 02/06/2018 JH9
If you're having trouble uploading your reports to the Vault or Exact, there are a few simple troubleshooting steps you can take to resolve these issues. Select the Power Options tab if Vault/Exact backups fail to run due to the PC going to sleep or is turned off. Click the Vault SafeStart tab for instructions on correcting common issues not related to your PC's sleep settings.
If you notice that your scheduled a la mode tasks still don't run at their scheduled time, follow the steps to run Vault SafeStart to continue troubleshooting.
If you have a 32 bit computer, enter C:\Program Files\a la mode\Vault\eVault.exe replace instead. If you're not sure if you have a 32bit or 64bit computer, click here.
If your reports continue to not upload to the Vault call technical support at 1-800-211-4511.