Troubleshoot files not uploading to Titan Drive.

This document helps resolve the most common problems when attempting to upload to Titan Drive.

Document 5010  |  Last updated: 07/30/2019 BAC

If you're having trouble uploading your reports to Titan Drive, there are a few simple troubleshooting steps you can take to resolve these issues. Select the Power Options tab if Titan Drive backups fail to run due to the PC going to sleep or is turned off. Click the SafeStart tab for instructions on correcting common issues not related to your PC's sleep settings.

While we're transitioning from Vault to Titan Drive, various buttons and settings still refer to Vault. Even though they say Vault, these buttons and settings are also used for Titan Drive. The Vault references will be replaced in a future update.
  1. Press Windows Key + R on your keyboard.

    Win+R

  2. Type taskschd.msc into the Open: field and press Enter, or click OK.

  3. On the left, click Task Scheduler Library. Then double‑click a la mode Vault Backup to open its properties.

  4. In the Conditions tab, check Wake the computer to run this task.

  5. Go to the Settings tab and check Run task as soon as possible after a scheduled start is missed. Then, click OK.

If you notice that your scheduled a la mode tasks still don't run at their scheduled time, follow the steps in the SafeStart tab at the top to continue troubleshooting.

  1. Press Windows Key + R to open the Run dialog box.

    WindowsR.png

  2. In the Open: field, type the following command:

    C:\Program Files (x86)\a la mode\Vault\eVault.exe replace

  3. Then, click OK to launch Vault's SafeStart.

    Run Dialogue

    If you have a 32 bit computer, enter C:\Program Files\a la mode\Vault\eVault.exe replace instead. If you're not sure if you have a 32bit or 64bit computer, click here.
  4. When the SafeStart process has finished, click Close on the SafeStart Log and upload your reports to Titan Drive again.

If your reports continue to not upload to Titan Drive, call technical support at 1‑800‑211‑4511.

Related Links