Troubleshoot files not uploading to Vault/Exact.

This document helps resolve the most common problems when attempting to upload to the Vault or Exact.

Document 5010  |  Last updated:  02/06/2018 JH9

If you're having trouble uploading your reports to the Vault or Exact, there are a few simple troubleshooting steps you can take to resolve these issues.  Select the Power Options tab if Vault/Exact backups fail to run due to the PC going to sleep or is turned off.   Click the Vault SafeStart tab for instructions on correcting common issues not related to your PC's sleep settings.

  1. Press Windows Key + R on your keyboard.

    Win+R

  2. Type taskschd.msc into the Open: field and press Enter, or click OK.

  3. On the left, click Task Scheduler Library.  Then double‑click a la mode Vault Backup to open its properties.

  4. In the Conditions tab, check Wake the computer to run this task.

  5. Go to the Settings tab and check Run task as soon as possible after a scheduled start is missed.  Then, click OK.

  6. For Exact, repeat Step 3 through 5 for the a la mode Exact Backup task.

If you notice that your scheduled a la mode tasks still don't run at their scheduled time, follow the steps to run Vault SafeStart to continue troubleshooting.

  1. Press Windows Key + R to open the Run dialog box.

    WindowsR.png

  2. In the Open: field, enter C:\Program Files (x86)\a la mode\Vault\eVault.exe replace  and click OK to launch Vault's SafeStart.

    Run Dialogue

    If you have a 32 bit computer, enter C:\Program Files\a la mode\Vault\eVault.exe replace instead.  If you're not sure if you have a 32bit or 64bit computer, click here.
  3. When the SafeStart process has finished, click Close on the SafeStart Log and upload your reports to the Vault again.

If your reports continue to not upload to the Vault call technical support at 1‑800‑211‑4511.

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