Troubleshoot files not uploading to Titan Drive.
This document helps resolve the most common problems when attempting to upload to Titan Drive.
Document 5010 | Last updated: 02/11/2020 MJY
If you're having trouble uploading your reports to Titan Drive, there are a few simple troubleshooting steps you can take to resolve these issues. First, check that your internet connection is working properly. Next, make sure the report you're trying to upload is not currently open in Titan Drive. If this doesn't resolve your issue, choose one of the tabs below.
Select the Power Options tab below if Titan Drive backups fail to run due to the PC going to sleep or turning off. Click the SafeStart tab below for instructions on correcting common issues not related to your PC's sleep settings.
While we're transitioning from Vault to Titan Drive, various buttons and settings still refer to Vault. Even though they say Vault, these buttons and settings are also used for Titan Drive. The Vault references will be replaced in a future update.
If you notice that your scheduled a la mode tasks still don't run at their scheduled time, follow the steps in the SafeStart tab at the top to continue troubleshooting.
If you have a 32 bit computer, enter C:\
Program Files\instead. If you're not sure if you have a 32bit or 64bit computer, click here. a la mode\ Vault\eVault.exe replace
If your reports continue to not upload to Titan Drive, call technical support at 1‑800‑211‑4511.