Correcting balloon placement in TOTAL
This document explains how to address when a balloon is placed in the wrong location in the map wizard.
Document 1021 | Last updated: 04/03/2019 RR2
The Map Wizard in TOTAL uses a process called geocoding to determine a property's latitude and longitude based on the address you supply in your report. In rare instances, geocoding can be inaccurate — particularly in rural areas and areas of new construction.
The only way to completely avoid geocoding is to supply TOTAL with the exact latitude and longitude of the property you wish to place on your map, but you can always annotate your maps and manually move the balloons as needed.
Incorrect balloon placement is often due to incorrect geocoding data in reports that were merged from a template or previous report. In these cases simply press Ctrl + K in each address field on the grid and reenter the data to resolve the issue.
Microsoft Bing is our map provider. If your address appears in the wrong location when viewed on www.bing.com/maps, use the Feedback button on the Bing Maps website to report the problem.
If the balloons on your map are spread too far apart for a quick drag‑and‑drop adjustment, here's a quick way to handle misplaced balloons:
- Click to select the misplaced balloon and press the Delete key on your keyboard. Repeat this for any additional misplaced balloons.
- Once you've removed any misplaced balloons, click the Back button until you return to Step 1 of the Map Wizard.
- Click Next to retrieve the map again and update the balloon placement.
If this does not correct the balloon placement, continue with one of the options below.
If deleting balloons and retrieving the location map again didn't fix the issue, the next option is to manually move balloons on your map:
If the balloons are missing or spread too far apart to move, remove each misplaced balloon. Then, manually add the balloons to the correct location. Click here for instructions on adding balloons in TOTAL.
Another option to correct the balloon placement is to use precise GPS coordinates.
If you don't have the physical address, enter the city and state, and click Find. Then, use the map image to zoom in and locate the correct area, and click to place the balloon at the correct location.