Handling incorrect balloon placement

This document explains how to address incorrect balloon placement when a balloon is placed in the wrong location in the map wizard.

Document 1021  |  Last updated:  06/13/2018 MJY

The Map wizard in WinTOTAL and TOTAL uses a process called "geocoding" to determine a property's latitude and longitude based on the address you supply in your report.  While geocoding tends to be quite accurate in major metropolitan and suburban areas, it can often be a bit inaccurate in areas of new construction or rural areas due to the lack of available information about those areas, or if there is a disruption with Microsoft's geocoding service.

Of course, this problem is not exclusive to a la mode software.  Typically, other major map providers like Microsoft MapPoint, Bing Maps, and Yahoo! Maps suffer from the same problems.  The only way to completely avoid the caveats of geocoding is to supply WinTOTAL or TOTAL with the exact latitude and longitude of the property you wish to place on your map, but you can always annotate your maps and move the balloons as well.

In many cases incorrect balloon placement is due to bad geocoding data, especially for reports that were merged from a template or previous report.  In these cases simply pressing Ctrl + K in the address fields and re‑entering the data resolves the issue.

  Try this first

If the balloons on your map are spread too far apart for a quick drag‑and‑drop adjustment, here's a quick way to handle misplaced balloons:

  1. Click to select the misplaced balloon and press the Delete key on your keyboard.
  2. Once you've removed any misplaced balloons, click the Back button until you return to Step 1 of the Map Wizard.
  3. Click Next to retrieve the map again and update the balloon placement.

  Try this second

If deleting balloons and retrieving the location map again didn't fix the issue, the next option is to move balloons on your map:

If for some reason the balloons are spread or stretched too far apart to move them, remove each misplaced balloon and manually add the balloons in the correct location.  Click here for instructions on manually adding balloons in the correct location.  Or, click here for WinTOTAL instructions.
  1. While you're in the Map Wizard, click a balloon on the map to select it.  When a balloon is selected, white squares (called handles) appear around the perimeter of the balloon as well as at the end of the balloon pointer.

  2. Click the handle at the end of the balloon pointer and drag it to the new location.

  3. When the balloon or pointer is in the desired location, release the mouse button to place it.
  4. Click Finish to save your annotations and transfer the data to your report

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