To edit a TOTAL user account to update your password, contact information,
license, or eSign identity:
- From the User
Management section of TOTAL's configuration options, click to
select the user account you want to edit.
- Click Edit.
- In the screen that appears, fill out your contact information and any
pertinent notes in the Name & Email,
Work, and Notes tabs.
- In the User & License Settings tab, use the
check box to indicate whether you want to Show this appraiser in the
login screen.
- To change the user's password, click Change Password.
Then, type your Old Password and New
Password into the provided boxes. Click OK to save
the new password.
- To manage the licenses attached to the user account:
- Add a License — Click Add, fill
in your license information and click OK. If necessary,
click Add Signature or Add Seal and browse
to the images for your signature and seal associated with the license. If
you're licensed in multiple states, you must create a separate license for
each.
- Edit a License — Click to select the license you
want to edit and click Edit, update your license
information and click OK. If necessary, click Add
Signature or Add Seal and browse to the images for
your signature and seal associated with the license.
- Remove a License — Click to select the license you
want to remove and click Delete. Then, click
Yes to confirm that you want to delete the license.
- To confirm your identity for eSign signatures:
- Click Verify Identity, type your a la mode
Username and Password into the boxes that
appear, and click OK.
- In the screen that appears, click I Agree to authorize
a la mode to verify your identity.
- Type your name, social security number, date of birth and home address
into the provided boxes. Then, click Next.
- Answer the questions about your credit history to verify your identity.
Then, click Next.
- If TOTAL successfully verifies your identity, click
Close to continue.
- When you're finished, click Save to update the user
account.