Edit Users

To edit a TOTAL user account to update your password, contact information, license, or eSign identity:

  1. From the User Management section of TOTAL's configuration options, click to select the user account you want to edit.
  2. Click Edit.
  3. In the screen that appears, fill out your contact information and any pertinent notes in the Name & Email, Work, and Notes tabs.
  4. In the User & License Settings tab, use the check box to indicate whether you want to Show this appraiser in the login screen.
  5. To change the user's password, click Change Password. Then, type your Old Password and New Password into the provided boxes. Click OK to save the new password.
  6. To manage the licenses attached to the user account:
  7. To confirm your identity for eSign signatures:
    1. Click Verify Identity, type your a la mode Username and Password into the boxes that appear, and click OK.
    2. In the screen that appears, click I Agree to authorize a la mode to verify your identity.
    3. Type your name, social security number, date of birth and home address into the provided boxes. Then, click Next.
    4. Answer the questions about your credit history to verify your identity. Then, click Next.
    5. If TOTAL successfully verifies your identity, click Close to continue.
  8. When you're finished, click Save to update the user account.