Repairing or replacing your Recent Responses database
This help document describes how to repair or replace your Recent Responses database if they get corrupted, deleted, or encrypted by malware.
Document 9017 | Last updated: 12/12/2016 KMG
If your Recent Responses database has become damaged, corrupted, or encrypted, it may prevent WinTOTAL from opening correctly and display a message like this:
Below are two of the most common ways to restore your Recent Responses database. Click on the tabs to view each set of instructions. Keep in mind, if your computer is infected with malware, we highly recommend that you take it to a local technician for removal before proceeding with this document.
First, try repairing your Recent Responses database. Follow the steps below to repair the database:
After repairing your Recent Responses database, try opening WinTOTAL again. If you still receive an error message, click the Replacing the Database tab to continue troubleshooting.
If repairing the Recent Responses database via the Tech Support Assistant didn't resolve your issue, the next step is to replace the recent.mdb file.
This overwrites the damaged recent.mdb file with a new, blank .mdb file, and all of your Recent Responses will be lost.
After replacing your Recent Responses database, try opening WinTOTAL again. If you still receive an error message, please contact our support team for further assistance at 1‑800‑ALAMODE.