CertMail no longer stores login information

This document explains why the CertMail website no longer stores or remembers your password and how to configure your browser to remember your login information for you.

Document 7210  ¦  Last updated:  02/15/2016 MJY


We constantly strive to improve security for all of our products and web applications to guard against the ever-present threat of hackers, cyber-attacks, and other malicious activity.  This is especially true when it comes to e‑mail and the nature of online correspondence.

Because of this, we’ve made changes to the way the CertMail website handles your password when you log in through the web portal.  Starting March 15, 2016, you will no longer be able to store your password on the CertMail website.  What this means is that you’ll no longer be able to have the website remember your login information.  You’ll need to manually enter your username and password each time you log in.

However, most modern browsers offer to store your login credentials for you so that when you return to a website, your browser automatically populates your login information in the appropriate fields.  Click the tab below that corresponds to the browser you're using for instructions on setting up your browser to remember your login information for a website.


Follow the instructions below to configure Google Chrome to save your CertMail login information:

  1. Open Google Chrome and go to www.CertMail.com.

  2. Enter your e‑mail Address/XSite Username and Password and click Login.
  3. When your CertMail Inbox finishes loading, your browser prompts you to save your password.  Click Save password to store your login information.

If you're not prompted to save your password, verify that Google Chrome is configured to prompt you about saving passwords.  Click the panel below for instructions on adjusting these settings.

Click here to verify your browser's settings

Follow the instructions below to verify that Google Chrome is configured to prompt you about saving passwords:

  1. Click the menu icon on the upper right and select Settings from the drop‑down menu.

  2. Make sure Settings is selected in the categories on the left.  Then, scroll to the bottom and click Show advanced settings.

  3. Scroll to the Passwords and forms section and check the box beside Offer to save your web passwords.

  4. Once you've enabled the option to save your passwords, simply close the Settings tab, log out of CertMail (if you haven't already), and log into CertMail again to receive the prompt to save your password.

If at any point you're not sure what to do, or if you're still unable to save your password after following the instructions above, visit Google's support page for further assistance.

Follow the instructions below to configure Mozilla Firefox to remember your CertMail login information:

  1. Open Firefox and go to www.CertMail.com

  2. Enter your e‑mail Address/XSite Username and Password and click Login.
  3. When your CertMail Inbox finishes loading, your browser prompts you to remember this login.  Click Remember to store your login information.

If your browser doesn't prompt you to save your password, verify that Firefox is configured to prompt you about saving passwords.  Click the panel below for instructions on adjusting these settings.

Click here to verify your browser's settings

Follow the instructions below to verify that Firefox is configured to prompt you about saving passwords:

  1. Click Tools on the upper left and select Options from the drop‑down menu.

    If you don't see the menu bar on the upper left, press the ALT key on your keyboard to toggle the menu bar on and off.
  2. Make sure Security is selected in the categories on the left.  Then, in the Logins section, check the box beside Remember logins for sites.

  3. Once you've enabled the option to remember logins, simply close the Options tab, log out of CertMail (if you haven't already), and log into CertMail again to receive the prompt to save your password.

If at any point you're not sure what to do, or if you're still unable to save your password after following the instructions above, visit Mozilla's support page for further assistance.

Follow the instructions below to configure Internet Explorer to store your CertMail login information:

  1. Open Internet Explorer and go to www.CertMail.com

  2. Enter your e‑mail Address/XSite Username and Password and click Login.
  3. When your CertMail Inbox finishes loading, your browser prompts you to store your password.  Click Yes to store your password.

If your browser doesn't prompt you to store your password, verify that Internet Explorer is configured to prompt you about storing passwords.  Click the panel below for instructions on adjusting these settings.

Click here to verify your browser's settings

Follow the instructions below to verify that Internet Explorer is configured to prompt you about storing passwords:

  1. Click the gear icon (  ) on the upper right and select Internet Options from the drop‑down menu.

  2. In the Internet Options window, select the Content tab and click Settings in the AutoComplete section.

  3. In the AutoComplete Settings window, check the boxes beside User names and passwords on forms and Ask me before saving passwords.

  4. Once you've adjusted your AutoComplete settings, click OK.  Then, click OK on the Internet Options window.
  5. Log out of CertMail (if you haven't already) and log into CertMail again to receive the prompt to store your password.

If at any point you're not sure what to do, or if you're still unable to save your password after following the instructions above, visit Microsoft's support page for further assistance.

Follow the instructions below to configure Microsoft Edge to save your CertMail login information:

  1. Open Microsoft Edge and go to www.CertMail.com

  2. Enter your e‑mail Address/XSite Username and Password and click Login.
  3. When your CertMail Inbox finishes loading, your browser prompts you to save your password.  Click Yes to save your password.

If your browser doesn't prompt you to save your password, verify that Microsoft Edge is configured to prompt you about saving passwords.  Click the panel below for instructions on adjusting these settings.

Click here to verify your browser's settings

Follow the instructions below to verify that Microsoft Edge is configured to prompt you about saving passwords:

  1. Click the menu icon on the upper right and select Settings from the drop‑down menu.

  2. Scroll to the Advanced settings section and click View advanced settings.

  3. In the Privacy and services section, click the on/off switch below the Offer to save passwords option so that the switch turns blue and says On.

  4. Once you've enabled the option to save passwords, press the Escape key (Esc) on your keyboard to hide the settings bar.  Then, log out of CertMail (if you haven't already) and log into CertMail again to receive the prompt to store your password.

If at any point you're not sure what to do, or if you're still unable to save your password after following the instructions above, visit Microsoft's support page for further assistance.

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