Retiring CertMail FAQ

This document answers the most frequently asked questions about why we're retiring CertMail.

Document 7208  ¦  Last updated:  06/17/2015 KMG


Question:

Why are you discontinuing CertMail?

Answer:

When CertMail was first released in 2003, businesses didn’t have many options to host their e‑mail.  Now there are a lot of options, and some companies put millions of dollars into perfecting their e‑mail services alone.  We’d rather invest that money into our core products and let you have million‑dollar software tools through us, while using million‑dollar e‑mail services through a 3rd party company like Google or Microsoft.


Question:

What's replacing CertMail?

Answer:

We've added e‑mail integration tools that let you set up your business e‑mail with any available provider.  It doesn't matter if it's Microsoft Exchange Online, G Suite by Google, or any number of other e‑mail providers.  Simply choose your e‑mail host, give us that information, and cutting‑edge e‑mail service is at your fingertips.


Question:

What happens when you turn off my CertMail?

Answer:

The e‑mail addresses you have setup with CertMail won’t receive or send messages any longer.  If you wish to continue using them, you'll need to migrate those e‑mail addresses to a new mail provider.  For more information, see question "How do I move my CertMail e‑mail address to another provider?" below.


Question:

Do other e‑mail providers cost money?

Answer:

Some do and some don’t.  Most enterprise e‑mail providers, such as Google or Microsoft, will cost extra, but they typically come with extra features — calendars, a contacts database, an online office suite, etc.


Question:

How do I move my CertMail e‑mail address to another provider?

Answer:

Click here to view instructions for migrating your e‑mail to a new provider.  If you need additional assistance, please contact our support department at 1‑800‑ALAMODE.


Related Links