Update an existing CertMail account to use secure servers

This document explains how to modify an existing CertMail account to operate on modern, secure servers.

Document 7202  |  Last updated:  03/09/2020 MJY

In order to continue accessing CertMail emails using a mail app on your mobile device or through an email client like Outlook, you need to ensure you're using a secure connection. This involves updating the incoming and outgoing mail servers and the port numbers they use to connect to your CertMail account. If you only access your CertMail account through a web browser by logging in to www.CertMail.com, you don't need to follow the steps in this guide.

The instructions in this document are for existing setups already configured with a mail client or mobile device. Click here for instructions on how to configure a CertMail account for the first time.

There are two things you need to do to update your account settings: Identify your server name, and then Update your account settings. Follow the instructions below to identify the server name you need to use. Then, continue to Part 2 and select your mail client or mobile device for instructions on updating your settings.

If you're having trouble sending mail with CertMail using an email program like Outlook in Windows 7, click here for some steps to try.

Part 1 — Identify your secure server name

Enter your customer account number below and click Submit to display the CertMail Server your domain name is using. Then, proceed to Part 2 to update your account settings.

If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed at the top of the page in the Account Overview section.

Part 2 — Update your account settings

Select your device or email client from the drop‑down menu below to begin.

Select your Mail Client or Mobile Device:

Forgot your password? Click here to go to the password reset form where you can reset it and create a new one.

General Settings

The drop‑down menu above contains step‑by‑step instructions for the most popular devices and email clients. If yours isn't listed, use the general settings below to update your CertMail account.

Once you've determined the server name you need to use in Part 1, go to the account settings for your CertMail account and update the Incoming Mail Server and the Outgoing Mail Server with that server name. It's the same server name for both of them.

You also need to update the server port numbers. Some devices and mail clients display the port numbers right next to the server name. With others, you may need to click Advanced, More Settings, Connection Settings, or a similar button or setting.

Your CertMail account is configured in your mail client or mobile device as either IMAP or POP3. Verify your account type before updating the port numbers. Click here to learn more about IMAP and POP3.

Once you've found the port numbers, here's what they need to be updated with:

IMAP Account Types
Incoming Mail Port: 993
Outgoing Mail Port: 587
POP3 Account Types
Incoming Mail Port: 995
Outgoing Mail Port: 587
If Outgoing Mail Port 587 doesn't work for you, try using 465 instead.

That's it! Once you've updated the mail server names and server port numbers, your account is configured to connect securely to CertMail.

Mac Mail

Follow the instructions below to update Mac Mail with the new secure server information:

  1. With Mac Mail open, click Mail in the menu bar and select Preferences.

  2. In the screen that appears click Accounts.

  3. Then, select your CertMail account from the list on the left and click Server Settings on the upper right.

  4. Update the Host Name in the Incoming Mail Server and the Outgoing Mail Server sections with the server name you identified in Part 1. It's the same server name for both of them.

  5. Uncheck the Automatically manage connection settings boxes in each section to view the server port numbers.

    Check the boxes next to Use TLS/SSL. Then update your port numbers as follows:

    IMAP Account Types
    Incoming Mail Port: 993
    Outgoing Mail Port: 587
    POP3 Account Types
    Incoming Mail Port: 995
    Outgoing Mail Port: 587
    If Outgoing Port 587 doesn't work for you, try using 465 instead.
    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. Mac Mail displays the account type next to the Incoming Mail Server in parentheses. Click here to learn more about IMAP and POP3.
  6. When you're finished, simple close out of the Accounts/Preferences window.

That's it! Once you've updated the mail server names and server port numbers, your account is configured to connect securely to CertMail.

Outlook

Microsoft has ended support for Outlook 2007 and Outlook for Mac 2011. If you're using either of these, our technicians are unable to assist you with the steps below or troubleshoot any errors you might encounter.

Additionally, if you're using Windows 7 or Windows 8.1 with Outlook 2010 or earlier, you need to enable modern security protocols in Windows before you can continue. Click here to visit Microsoft's help website and follow the instructions in the "Easy Fix" section. Then, reboot your PC and continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

Follow the instructions below to update Outlook with the new secure server information:

  1. Open the Control Panel. To do this, press Windows key + R on your keyboard to launch a Run prompt.

  2. In the Open: field, type control and press Enter, or click OK.

  3. Click Mail in the list of options. If you don't see it listed, change the view from Category to Large icons or Small icons (The Control Panel view is adjusted on the upper right).

    Click Add Account

  4. In the window that appears, click Email Accounts.

    Mark manual setup

  5. Select your CertMail account from the list of accounts in the Email tab and click Change.

    Mark POP or IMAP

  6. In the Change Account window, update the Incoming mail server and the Outgoing mail server with the server name you identified in Part 1. It's the same server name for both of them.

  7. Click More Settings.

    Incoming Mail

  8. In the window that appears, go to the Advanced tab to view the server port numbers and security settings. On newer versions of Outlook, the security dropdowns should be set to SSL/TLS. On older versions of Outlook, they should be set to SSL.

    Your port numbers must be updated as follows:

    IMAP Account Types
    Incoming server: 993
    Outgoing server: 587
    POP3 Account Types
    Incoming server: 995
    Outgoing server: 587
    If Outgoing Port 587 doesn't work for you, try using 465 instead.
    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. Outlook displays the Account Type right above the mail server names you updated in Step 6. To learn more about IMAP and POP3, click here.
  9. When you're done, click Next, click Finished, and click Close on the Account Settings, Mail Setup, and Control Panel windows.

That's it! Once you've updated the mail server names and server port numbers, your account is configured to connect securely to CertMail.

Mozilla Thunderbird

  1. With Thunderbird open, right‑click your CertMail account and select Settings.

    Account Settings

  2. In the window that appears, select Server Settings from the list on the left, and update the Server Name on the right with the server name you identified in Part 1.

    Mark manual setup

  3. Next, update your server Port number and verify your Security Settings.

    The Connection Security dropdown should be set to SSL/TLS. Your port number should be updated as follows:

    IMAP Account Types
    Incoming server port: 993
    POP3 Account Types
    Incoming server port: 995
    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. Thunderbird displays the Server Type right above the Server Name. To learn more about IMAP and POP3, click here.
  4. Once you've updated the incoming mail server, select Outgoing Server from the list on the left, select your CertMail account, and click Edit.

  5. In the window that appears update the Server Name with the same name you used for the incoming server (the name you identified in Part 1).

  6. Then, set the Outgoing Port number to 587. The Outgoing Port number is the same for both IMAP and POP3 account types.
    If Outgoing Port 587 doesn't work for you, try using 465 instead.
  7. When you're finished, click OK, and click OK again on the Account Settings Window.

That's it! Once you've updated the mail server names and server port numbers, your account is configured to connect securely to CertMail.

Windows 8 Mail

  1. From the Windows Start screen, click the Mail icon to launch the Windows 8 Mail client.

  2. When the Mail client launches, press Windows Key + C to open the Charms menu.

    With the Charms menu open, click Settings.

  3. On the Settings screen, click Accounts.

  4. Now, within the Accounts screen, click your CertMail account.

  5. Scroll down to find the mail servers. Update the Incoming email server and the Outgoing email server with the server name you identified in Part 1. It's the same server name for both of them.

  6. Then, set the Incoming email server Port number to 993 and set the Outgoing email server Port number to 587.
    If Outgoing Port 587 doesn't work for you, try using 465 instead.
  7. When you're finished, click the back button on the upper left of the settings rail, or click back into the Windows 8 Mail app.

That's it! Once you've updated the server names and server port numbers, your account is configured to connect securely to CertMail.

Windows 10 Mail - IMAP

Follow the instructions below to update Outlook with the new secure server information:

  1. With Windows 10 Mail open, click the settings icon on the lower left.

  2. Click Manage Accounts on the upper right and select your CertMail account.

  3. Click Change mailbox sync settings. Then, scroll to the bottom and click Advanced mailbox settings.

    This option is hidden and isn't visible when the Account Settings window appears. Use the scroll wheel on your mouse, or hover your cursor near the border on the right to access the scroll bar and scroll down to access the advanced option.
  4. Update the Incoming email server and the Outgoing email server with the server name you identified in Part 1. It's the same server name for both of them.

  5. When you're finished, click Done. Then, click Save in the Account settings window.

That's it! Windows 10 Mail attempts to automatically detect which mail server port numbers to use. So, if it is able to connect, your account is configured to connect securely to CertMail and there's nothing more you need to do.

If Windows 10 Mail is unable to connect, you'll need to append a colon and the server port number to the incoming and outgoing server names. Follow Steps 1‑3 above to view the server names again. Here's what they need to be updated with:

If you're appending the port numbers to your server names using the information listed below, remember to replace certmail#.alamode.com with the server name you identified in Part 1.
IMAP Account Types
Incoming email server:  certmail#.alamode.com:993
Outgoing email server:  certmail#.alamode.com:587
POP3 Account Types
Incoming email server:  certmail#.alamode.com:995
Outgoing email server:  certmail#.alamode.com:587
If Outgoing (SMTP) email server port 587 doesn't work for you, try using 465 instead.

Android™ Devices

While we can provide general instructions for setting up most Android devices, we're unable to provide instructions for all of them. If the instructions below don't match your device, please consult your manufacturer for further assistance.
  1. From your mobile device, open your app drawer and tap Settings, or swipe down on your notification bar and tap the gear icon.

  2. Go to Apps.

  3. Find Email in your list of apps and tap the gear icon on the right.

  4. Select your CertMail account in the list of Accounts.

  5. Scroll to the bottom and tap Server Settings.

  6. First, verify your Security type is set to SSL. Then, update the IMAP/POP3 Server and the SMTP server in the Incoming and Outoing server sections with the server name you identified in Part 1. It's the same server name for both of them.

  7. Next, update the incoming and outgoing server Port numbers.

    Your port numbers must be updated as follows:

    IMAP Account Types
    Incoming server: 993
    Outgoing server: 587
    POP3 Account Types
    Incoming server: 995
    Outgoing server: 587
    If outgoing server port 587 doesn't work for you, try using 465 instead.
    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. The account type you're using is indicated in the Incoming server section. To learn more about IMAP and POP3, click here.

That's it! Once you've updated the server names and server port numbers, your account is configured to connect securely to CertMail.

Only iOS 10 and later versions are able to connect to our secure CertMail servers. If you're using iOS 9 or earlier, you must upgrade to iOS 10 or higher before continuing. If you're not sure which version of iOS your device is using, click here for instructions on finding the software version on your device.

iOS Devices

Follow the instructions below to configure your iOS device with your CertMail account. While we can provide general instructions for setting up most iOS devices, we're unable to provide instructions for all of them. If the instructions below don't match your device, please consult your manufacturer for further assistance.

  1. From your mobile device, tap the Settings icon on your home screen.

    settings

  2. Tap Passwords & Accounts.

    Mail, contacts, calendars

  3. Tap your CertMail account in the list on the right.

    add account

  4. Tap the Account section where your CertMail account is displayed.

    add account

  5. Tap the Host Name in the Incoming Mail Server section and update it with the server name you identified in Part 1.

    add account

  6. Tap SMTP in the Outgoing Mail Server section. Then, tap your CertMail server.

    add account

  7. In the Outgoing Mail Server section, verify that Use SSL is enabled. Then, update the Host Name with the server name you identified in Part 1, and set the Server Port to 587.

    add account

    If Outgoing Mail Server Port 587 doesn't work for you, try using 465 instead.
  8. Press Done on the upper right and tap Account on the upper left to go back to the account settings.
  9. Tap Advanced at the bottom.

    add account

  10. Scroll down to the Incoming Settings section. Verify that Use SSL is enabled. Then, update the Server Port to 993 for IMAP account types, or set it to 995 for POP3 account types.

    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. The account type you're using is indicated as either IMAP Account or POP Account above the Name, Email, and Description in the account settings for your CertMail account. To learn more about IMAP and POP3, click here.
  11. Tap Account on the upper left to go back to the account settings, and when you're finished updating your server names and port numbers, press Done on the upper right.

That's it! Once you've updated the server names and server port numbers, your account is configured to connect securely to CertMail.

Gmail - POP3

  1. With your Gmail account open, click the gear icon on the upper right and select Settings.

  2. At the top of the Settings screen, click Accounts and Import.
    Delegated Gmail accounts will not have access to the Accounts and Import tab.

  3. Locate the Send mail as section and click edit info to the right of your CertMail account.

  4. In the window that appears, click Next Step. Then, update the SMTP Server with the server name you identified in Part 1, select 587 from the Port drop‑down menu on the right, and re‑enter your CertMail Password. When you're finished, click Save changes.

    If SMTP Server Port 587 doesn't work for you, try using 465 instead.
  5. Next, find the Check mail from other accounts section, and click edit info to the right of your CertMail account.

  6. In the window that appears, re‑enter your CertMail Password, update the POP Server with the server name you identified in Part 1, and select 995 from the Port drop‑down menu on the right. When you're finished, click Save changes.

That's it! Once you've updated the server names and server port numbers, your account is configured to connect securely to CertMail.

Microsoft Outlook.com

  1. In your Outlook.com inbox, click the Settings icon (  ) on the top right.

  2. Click View all Outlook settings on the bottom right.

  3. In the Settings screen, select Sync email.

  4. Locate your CertMail account in the list of connected accounts and click the Edit icon (  ) on the right.

  5. In the screen that appears, enter your CertMail Username and Password. Then, update the Incoming (IMAP/POP) server and the Outgoing (SMTP) server with the server name you identified in Part 1. It's the same server name for both of them.

  6. Next, update the Incoming server port and Outgoing server port numbers.

    Verify whether your account type is set up as IMAP or POP3 before updating the port numbers. The account type is indicated above the incoming server name and is listed as either Incoming (IMAP) server or Incoming (POP) server. To learn more about IMAP and POP3, click here.

    Here's what they need to be updated with:

    IMAP Account Types
    Incoming server port: 993
    Outgoing server port: 587
    POP3 Account Types
    Incoming server port: 995
    Outgoing server port: 587
    If Outgoing server port 587 doesn't work for you, try using 465 instead.
  7. When you're finished, click Save.

That's it! Once you've updated the mail server names and server port numbers, your account is configured to connect securely to CertMail.

CertMail will be officially discontinued in January 2020. Click here to read our guide about switching away from CertMail.

Related Links

Confused about the changes coming to CertMail? Watch the video below ▼