Configuring mail clients and mobile devices for CertMail

This document provides instructions for configuring some of the most common email clients and mobile devices with your CertMail email account.

Document 7200  |  Last updated:  10/11/2019 BAC

Did you know we upgraded CertMail to use secure servers in April 2019? The instructions in this document are compliant with all of the security changes. If you configured CertMail with a mail client or mobile device in the past, you need to update it with the new settings. Click here for step‑by‑step instructions on updating an existing setup with the new settings.

You can use your favorite desktop email program or mobile device to access CertMail. Just select your program or device from the drop‑down menu below. If yours isn't listed, we've provided all of the basic information you need to configure most email clients with CertMail under the General Settings category.


Select your Mail Client or Mobile Device:


Select your Mail Client or Mobile Device from the drop‑down list above, then choose your connection type by clicking the corresponding tab below.

  • IMAP leaves your email messages online instead of downloading copies of your messages, ensuring that your email is accessable from any computer or device. If you delete a message in Outlook or on your mobile device, it's also deleted from your CertMail account.
  • POP3 is a client-based technology that stores all your email messages and folders on your computer. However, using POP3 usually means that marking a message as read on your desktop doesn't mark it as read on your mobile device (or vice versa).
Click here to read about the differences between IMAP and POP3.

General Settings - IMAP

The settings listed below are the basic settings needed to configure most email clients with your CertMail account using an IMAP connection type. Select an email client or mobile device from the drop‑down list above for step‑by‑step instructions that are specific to that device or client.

If your client or device isn't listed, contact your email software provider and use these settings in conjunction with instructions they provide to get it set up with CertMail.
Username
— Your full CertMail email address.
Password
— Your CertMail account password.
Incoming Mail Server Name
Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
Outgoing Mail Server Name (SMTP)
— This is the same as your Incoming Server Name, identified above.
Incoming Mail Port
— 993
Outgoing Mail Port (SMTP)
— 587
If Outgoing Mail Port 587 doesn't work for you, try using 465 instead.
Additional Outgoing Mail Settings
— If present, enable the option for Same Settings As My Incoming Mail Server.
(If it isn't present, enter your full email address and password.)
— If present, enable the option for Outgoing Server (SMTP) Requires Authentication.
If you receive a message stating that the outgoing mail server doesn't allow relaying, double-check that this option is enabled.

General Settings - POP3

The settings listed below are the basic settings needed to configure most email clients with your CertMail account using a POP3 connection type. Select an email client or mobile device from the drop‑down list above for step‑by‑step instructions specific to your device or client.

If your client or device isn't listed, contact your email software provider and use these settings in conjunction with instructions they provide to get it set up with CertMail.
Username
— Your full CertMail email address.
Password
— Your CertMail account password.
Incoming Mail Server Name
Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
Outgoing Mail Server Name (SMTP)
— This is the same as your Incoming Server Name, identified above.
Incoming Mail Port:
— 995
Outgoing Mail Port (SMTP)
— 587
If Outgoing Mail Port 587 doesn't work for you, try using 465 instead.
Additional Outgoing Mail Settings
— If present, enable the option for Same Settings As My Incoming Mail Server.
(If it isn't present, enter your full email address and password.)
— If present, enable the option for Outgoing Server (SMTP) Requires Authentication.
If you receive a message stating that the outgoing mail server doesn't allow relaying, double‑check that this option is enabled.

Mac Mail - IMAP

Follow the instructions below to configure Mac Mail with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring Mac Mail with a POP3 connection.

  1. With Mac Mail open, click Mail in the Menu Bar and select Preferences.

  2. On the Settings screen click Accounts, then click the plus icon ( Plus Icon ) on the lower left.

  3. On the Add Account screen, enter your name as you want it to appear on your outgoing email, then enter your full CertMail email address and your password, and click Continue.

  4. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  5. In the Account Type dropdown, choose IMAP. Enter certmail#.alamode.com for the Incoming Mail Server (replace # with the number you identified in Step 4), enter your full CertMail email address and password, and click Continue.

  6. Enter certmail#.alamode.com for the Outgoing Mail Server (replace# with the number you identified in step 4), mark Use Authentication, and click Continue.

  7. Lastly, verify your settings and click Create.

That's it!  Mac Mail is now ready to send and receive email.

Mac Mail - POP3

Follow the instructions below to configure Mac Mail with a POP3 connection.

  1. With Mac Mail open, click Mail in the Menu Bar and select Preferences.

  2. On the Settings screen click Accounts, then click the plus icon ( Plus Icon ) on the lower left.

  3. On the Add Account screen, enter your name as you want it to appear on your outgoing email, then enter your full CertMail email address and your password, and click Continue.

  4. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  5. In the Account Type drop‑down, choose IMAP. Enter certmail#.alamode.com for the Incoming Mail Server (replace # with the number you identified in Step 4), enter your full CertMail email address and password, and click Continue.

  6. Enter certmail#.alamode.com for the Outgoing Mail Server (replace # with the number you identified in Step 4), mark Use Authentication, and click Continue.

  7. Lastly, verify your settings and click Create.

That's it!  Mac Mail is now ready to send and receive email.

Outlook - IMAP

Click a link below to jump to the step-by-step instructions specific to your version of Outlook. The recommended IMAP connection is selected by default, but you can also select the POP3 tab above for instructions on configuring Outlook with a POP3 connection.


Outlook 2016

To configure Outlook 2016 with CertMail using an IMAP connection:

  1. With Outlook 2016 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Enter your email address, click Advanced options, check Let me set up my account manually, and click Connect.

    Mark manual setup

  4. For the account type, select IMAP. If prompted, enter your password and click Connect.

    Mark POP or IMAP

  5. An Internet Security Warning appears. Click No.

  6. Click Change Account Settings.

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Incoming Mail section, enter certmail#.alamode.com (replace # with the number you identified in Step 7) into the Server field. For Port, enter 993. Then, set Encryption Method to SSL.

    Incoming Mail

  9. In the Outgoing Mail section, enter certmail#.alamode.com (replace # with the number you identified in Step 7) into the Server field. For Port, enter 587. Set Encryption Method to SSL. Then, click Next.

    Outgoing Mail

    If Outgoing Mail Port 587 doesn't work for you, try using 465 instead.
  10. If prompted, enter your CertMail password.
  11. Outlook tests your configuration to make sure it can connect to the mail servers. When this is complete, click Done.

    Finish

Outlook is now ready to send and receive mail with your CertMail account.


Outlook 2013

To configure Outlook 2013 with CertMail using an IMAP connection:

  1. With Outlook 2013 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Select Manual setup or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select POP or IMAP and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select IMAP from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (IMAP) port to 993 and change the Outgoing server (SMTP) port to 587. Set the encryption type to SSL for both servers (Incoming and Outgoing). Then, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process.

Outlook is now ready to send and receive mail with your CertMail account.

Some Outlook 2013 users have an issue with synchronizing IMAP folders. This is caused by a Windows update, for more information click here.

Outlook 2010

If you're using Windows 7 or Windows 8.1 with Outlook 2010 or earlier, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

To configure Outlook 2010 with CertMail using an IMAP connection:

  1. With Outlook 2010 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Select Manual setup or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select Internet email and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select IMAP from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (IMAP) port to 993 and change the Outgoing server (SMTP) port to 587. Set the encryption type to SSL for both servers (Incoming and Outgoing). Then, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process and close the Add Account screen.

Outlook is now ready to send and receive mail with your CertMail account.


Outlook 2007

Microsoft has ended support for Outlook 2007. Because of this, our technicians are unable to assist you with the steps below or troubleshoot any errors you might encounter.

If you're using Windows 7 or Windows 8.1, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

To configure Outlook 2007 with CertMail using an IMAP connection:

  1. With Outlook 2007 open, click Tools in the menu bar, then select Account Settings…

    Click File

  2. In the next window, click New on the upper left.

    Click Add Account

  3. Select Manually configure server settings or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select Internet email and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select IMAP from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (IMAP) port to 993 and change the Outgoing server (SMTP) port to 587. Set the encryption type to SSL for both servers (Incoming and Outgoing). Then, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process and close the Add Account screen.

Outlook is now ready to send and receive mail with your CertMail account.

Outlook - POP3

Click a link below to jump to the step-by-step instructions for configuring your version of Outlook with your CertMail account using a POP3 connection type.


Outlook 2016

To configure Outlook 2016 with CertMail using a POP3 connection:

  1. With Outlook 2016 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Enter your email address, click Advanced options, check Let me set up my account manually, and click Connect.

    Mark manual setup

  4. For the account type, select POP.

    Mark POP

  5. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  6. In the Incoming Mail section, enter certmail#.alamode.com (replace # with the number you identified in Step 5) in the Server field. Then, set the Port to 995 and check the box next to This server requires an encrypted connection.

    Incoming Mail

  7. In the Outgoing Mail section, enter certmail#.alamode.com (replace # with the number you identified in Step 5) in the Server field. Set the Port to 587. Set Encryption Method to SSL. Then, click Next.

    Outgoing Mail

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  8. Enter your CertMail password and click Connect.

    Connect

  9. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click OK.

    Finish

Outlook is now ready to send and receive mail with your CertMail account.


Outlook 2013

To configure Outlook 2013 with CertMail using a POP3 connection:

  1. With Outlook 2013 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Select Manual setup or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select POP or IMAP and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select POP3 from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (POP3) port to 995 and the Outgoing server (SMTP) port to 587. Check the box next to This server requires an encrypted connection. In the dropdown next to Use the following type of encrypted connection, select SSL. Finally, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process and close the Add Account screen.

Outlook is now ready to send and receive mail with your CertMail account.


Outlook 2010

If you're using Windows 7 or Windows 8.1 with Outlook 2010 or earlier, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

To configure Outlook 2010 with CertMail using a POP3 connection:

  1. With Outlook 2010 open, click File.

    Click File

  2. Click Add Account at the top of the screen.

    Click Add Account

  3. Select Manually configure server settings or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select Internet E-mail and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select POP3 from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (POP3) port to 995 and change the Outgoing server (SMTP) port to 587. Check the box next to This server requires an encrypted connection. Then, in the dropdown next to Use the following type of encrypted connection, choose SSL. Finally, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process and close the Add Account screen.

Outlook is now ready to send and receive mail with your CertMail account.


Outlook 2007

Microsoft has ended support for Outlook 2007. Because of this, our technicians are unable to assist you with the steps below or troubleshoot any errors you might encounter.

If you're using Windows 7 or Windows 8.1, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

To configure Outlook 2007 with CertMail using a POP3 connection:

  1. With Outlook 2007 open, click Tools in the menu bar, then select Account Settings….

    Click File

  2. Click New on the left of the screen.

    Click Add Account

  3. Select Manually configure server settings or additional server types at the bottom of the screen and click Next.

    Mark manual setup

  4. Select Internet E-mail and click Next.

    Mark POP or IMAP

  5. Enter Your Name as you want it to appear on outgoing email, followed by your full CertMail Email Address.

    Fill out User Information section

  6. Select POP3 from the Account Type drop‑down menu.

    Change account type to IMAP

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. In the Server Information section, fill out your Incoming mail server and Outgoing mail server(SMTP) information. For both fields this is certmail#.alamode.com (replace # with the number you identified in Step 7).

    Server Info

  9. In the Logon Information section, enter the User Name and Password you use to log in to CertMail. This is the same email address you entered in Step 5.

    Logon Information

  10. Check the box next to Remember password, leave Require Logon using Secure Password Authentication (SPA) unchecked, and click More Settings at the bottom of the screen.

    Enter your domain name

  11. Go to the Outgoing Server tab and place a check next to My outgoing server (SMTP) requires authentication. Choose the option to Use same settings as my incoming mail server if it's not already selected.

    Check My Outgoing Server (SMTP) Requires Authentication

  12. Click the Advanced tab. Change the Incoming server (IMAP) port to 993, change the Outgoing server (SMTP) port to 587, and set the encryption type to SSL for both servers (Incoming and Outgoing). Then, click OK.

    Check Advanced

    If Outgoing server (SMTP) port 587 doesn't work for you, try using 465 instead.
  13. Click Next. Outlook tests your configuration to make sure it can connect to the mail servers. When this is completed, click Close.

    Click Close

  14. Click Finish to complete the setup process and close the Add Account screen.

Outlook is now ready to send and receive mail with your CertMail account.

Mozilla Thunderbird - IMAP

Follow the instructions below to configure Mozilla Thunderbird with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring Mozilla Thunderbird with a POP3 connection.


Part 1 — Identify your secure server name

Enter your customer account number below and click Submit to display the CertMail Server your domain name is using. Then, proceed to Part 2 to update your account settings.

If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed at the top of the page in the Account Overview section.

Part 2 — Configure your account

  1. Click the Menu button ( Click the menu ) in the upper right. Hover over Options, and select Account Settings.
  2. Click Account Actions on the lower left, and in the drop‑down menu choose Add Mail Account…

    Account Settings

  3. In Mail Account Setup, enter Your Name on the first line as you would like it to appear on outgoing messages. Then, enter your full CertMail Email Address and Password, and click Continue.

    Mark manual setup

  4. Now, Thunderbird tries to automatically detect your settings. While it may get close, it's a good idea to double-check your settings. Click IMAP (remote folders), then click Manual config at the bottom of the screen.

    Manual Config

  5. In the manual configuration screen, verify these settings:

    IMAP Settings

    • The Incoming mail connection drop‑down is set to IMAP.
    • The Server hostname column reads certmail#.alamode.com (replace # with 1, 2, or 3, based on what you identified in Part 1 above) for both the Incoming and Outgoing lines.
    • The Port number to the right of the Incoming Server hostname reads 993.
    • The Port number to the right of the Outgoing Server hostname reads 587.
      If Outgoing Port 587 doesn't work for you, try using 465 instead.
    • The SSL drop‑downs are set to SSL/TLS.
    • The Authentication drop‑downs are set to Normal password.
    • On the last line, the Username is your full CertMail email address.
  6. Once you have verified your account settings, click Done.

That's it! Mozilla Thunderbird is now ready to send and receive email using your CertMail account.

Mozilla Thunderbird - POP3

Follow the instructions below to configure Mozilla Thunderbird with an POP3 connection. You can also select the IMAP tab above for instructions on configuring Mozilla Thunderbird with an IMAP connection.


Part 1 — Identify your secure server name

Enter your customer account number below and click Submit to display the CertMail Server your domain name is using. Then, proceed to Part 2 to update your account settings.

If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed at the top of the page in the Account Overview section.

Part 2 — Configure your account

  1. Click the Menu button ( Click the menu ) in the upper-right. Hover over Options, and select Account Settings.
  2. Click Account Actions on the lower left, and in the drop‑down menu choose Add Mail Account…

    Account Settings

  3. In Mail Account Setup, enter Your Name on the first line as you would like it to appear on outgoing messages. Then, enter your full CertMail Email Address and Password, and click Continue.

    Mark manual setup

  4. Now, Thunderbird tries to automatically detect your settings. While it may get close, it's a good idea to double-check your settings. Click POP3 (keep mail on your computer), then click Manual config at the bottom of the screen.

    Manual Config

  5. In the manual configuration screen, verify these settings:

    IMAP Settings

    • The Incoming mail connection drop‑down is set to POP3.
    • The Server hostname column reads certmail#.alamode.com (replace # with 1, 2, or 3, based on what you identified in Part 1) for both the Incoming and Outgoing lines.
    • The Port number to the right of the Incoming Server hostname reads 995.
    • The Port number to the right of the Outgoing Server hostname reads 587.
      If Outgoing Port 587 doesn't work for you, try using 465 instead.
    • The SSL drop‑downs are set to SSL/TLS.
    • The Authentication drop‑downs are set to Normal password.
    • On the last line, the Username is your full CertMail email address.
  6. Once you have verified your account settings, click Done.

That's it!  Mozilla Thunderbird is now ready to send and receive email using your CertMail account.

Windows Live Mail - IMAP

Microsoft has ended support for Windows Live Mail. Because of this, our technicians are unable to assist you with the steps below or troubleshoot any errors you might encounter.

If you're using Windows 7 or Windows 8.1, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring Windows Live Mail with a POP3 connection.

  1. In the menu bar at the top, click the Accounts tab, then click Email.

  2. In the window that appears, enter your full CertMail email address and password, followed by the name you want to appear on outgoing messages in the Display name for your sent messages field.

  3. Check the option to Manually configure server settings and click Next.
  4. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  5. In the Incoming server information section, verify or enter the following settings:

    • Select IMAP from the Server type: drop‑down.
    • Enter certmail#.alamode.com (replace # with the number you identified in Step 4) in the Server address: field
    • Verify that the incoming mail Port: number is set to 993.
    • Verify that Requires a secure connection (SSL) is checked.
    • Verify that the Authenticate Using: drop‑down menu is set to Clear text.
    • Enter your full CertMail email address in the Logon user name: field.
  6. In the Outgoing server information section, enter certmail#.alamode.com (replace # with the number you identified in Step 4) into the Server address: field, and change the Port: to 587.

    If Outgoing Port 587 doesn't work for you, try using 465 instead.
  7. Check the boxes for Requires Authentication and Requires a secure connection (SSL). Now, click Finish.

That's it!  Windows Live Mail is now ready to send and receive email using your CertMail account.

Windows Live Mail - POP3

Microsoft has ended support for Windows Live Mail. Because of this, our technicians are unable to assist you with the steps below or troubleshoot any errors you might encounter.

If you're using Windows 7 or Windows 8.1, you need to enable modern security protocols in Windows (TLS 1.2) before you can continue.

Click here to visit Microsoft's help website. From there, follow the instructions in the "Easy Fix" section and reboot your PC. Once that's done, continue with the steps below.

If you complete all provided steps (including those below) and still cannot access your email, you need to upgrade to a modern email client which supports modern security protocols, such as Outlook 2016.

  1. In the menu bar at the top, click the Accounts tab, then click Email.

  2. In the next window, enter your full CertMail email address and password, followed by the name you want to appear on outgoing messages in the Display name for your sent messages field.

  3. Check the option to Manually configure server settings and click Next.
  4. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  5. In the Incoming server information section, verify or enter the following settings:

    • Select POP from the Server type: drop‑down.
    • Enter certmail#.alamode.com (replace # with the number you identified in Step 4) in the Server address: field.
    • Verify that the incoming mail Port: number is set to 995.
    • Verify that Requires a secure connection (SSL) is not checked.
    • Verify that the Authenticate Using: drop‑down menu is set to Clear text.
    • Enter your full CertMail email address in the Logon user name: field.
  6. In the Outgoing server information section, enter certmail#.alamode.com (replace # with the number you identified in Step 4) into the Server address: field, and change the Port: to 587.

    If Outgoing Port 587 doesn't work for you, try using 465 instead.
  7. Check the boxes for Requires Authentication and Requires a secure connection (SSL). Now, click Finish.

That's it!  Windows Live Mail is now ready to send and receive email using your CertMail account.

Windows 8 Mail - IMAP

Follow the instructions below to configure Windows 8's mail client with an IMAP connection.

Due to restrictions that Microsoft has introduced in this mail client, you are unable to configure the Windows 8 mail client with POP3. If your preferred connection type is POP3, consider using a different email client.

  1. From the Windows Start Screen, tap/click the Mail icon to launch the Windows 8 Mail client.

  2. When the Mail client launches, press Windows Key + C to open the Charms menu. If you're using a mobile device, such as a tablet, swipe your finger in from the left of the screen to launch the Charms menu.

    With the Charms menu open, tap/click Settings.

  3. On the Settings screen, tap/click Accounts.

  4. Now, within the Accounts screen, tap/click Add an account.

  5. On the next screen, choose Other account.

  6. When prompted for what type of account this is, choose IMAP and tap/click Connect.

  7. On the Add your Other account screen, enter your full email address and password, then tap/click Show more details.

  8. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  9. Once you're presented with more options, fill out the fields with the following information:
    Email address
    — Your full CertMail email address
    Username
    — Your full CertMail email address
    Password
    — Your CertMail password
    Incoming (IMAP) email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 8)
    Port
    — 993
    Incoming server requires SSL
    — Checked (enabled)
    Outgoing (SMTP) email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 8)
    Port
    — 587
    If Outgoing (SMTP) Port 587 doesn't work for you, try using 465 instead.
    Outgoing server requires SSL
    — Checked (enabled)
    Outgoing server requires authentication
    — Checked (enabled)
    Use the same username and password to send and receive email
    — Checked (enabled)

    Once you have all the settings filled out, click Connect. If all the settings are correct, the screen will reset back to your email client and you'll be ready to send and receive through your CertMail account.

Windows 10 Mail - IMAP

Follow the instructions below to configure the Windows 10 mail client with an IMAP connection.

  1. From the Windows Start Screen, tap/click the Mail icon to launch Windows 10 Mail.

  2. Once Windows 10 Mail opens, tap/click the menu icon and select Accounts.

  3. In the Accounts screen, tap/click Add an account.

  4. On the next screen, choose Advanced Setup.

  5. When prompted for what type of account this is, choose Internet email.

  6. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  7. On the Internet email account screen, fill out the fields with the following information:
    Email address
    — Your full CertMail email address
    Username
    — Your full CertMail email address
    Password
    — Your CertMail password
    Account name
    — Name to identify your CertMail account
    Send your messages using this name
    — The name displayed in your messages
    Incoming email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 6)
    Account type
    — IMAP4
    Outgoing (SMTP) email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 6)
    Outgoing server requires authentication
    — Checked (enabled)
    Use the same username and password to send and receive email
    — Checked (enabled)
    Require SSL for incoming email
    — Checked (enabled)
    Require SSL for outgoing email
    — Checked (enabled)

    Once you have all of the settings filled out, click Sign In. If all of the settings are correct, the screen will reset back to your email client and you'll be ready to send and receive through your CertMail account.

Windows 10 Mail - POP3

Follow the instructions below to configure the Windows 10 mail client with a POP3 connection.

  1. From the Windows Start Screen, tap/click the Mail icon to launch Windows 10 Mail.

  2. Once Windows 10 Mail opens, tap/click Accounts.

  3. Now, within the Accounts screen, tap/click Add an account.

  4. On the next screen, choose Advanced Setup.

  5. When prompted for what type of account this is, choose Internet email.

  6. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  7. On the Internet email account screen, fill out the fields with the following information:
    Email address
    — Your full CertMail email address
    Username
    — Your full CertMail email address
    Password
    — Your CertMail password
    Account name
    — Name to identify your CertMail account
    Send your messages using this name
    — The name displayed in your messages
    Incoming email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 6)
    Account type
    — POP3
    Outgoing (SMTP) email server
    — certmail#.alamode.com
    (Change certmail# to the server determined in Step 6)
    Outgoing server requires authentication
    — Checked (enabled)
    Use the same username and password to send and receive email
    — Checked (enabled)
    Require SSL for incoming email
    — Checked (enabled)
    Require SSL for outgoing email
    — Checked (enabled)

    Once you have all the settings filled out, click Sign In. If all the settings are correct, the screen will reset back to your email client and you'll be ready to send and receive through your CertMail account.

Android™ Devices - IMAP

Follow the instructions below to configure your Android device with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring your device with a POP3 connection.

While we can provide general instructions for setting up most Android devices, there's an ever-expanding variety of Android devices available for purchase, and we're unable to provide instructions for all of them. If you’re not sure how to proceed, or the instructions don’t match your device, please consult the manufacturer of your device or your service provider for further assistance.
  1. Tap the Settings icon in your task bar or from your list of apps.

  2. Go to Accounts or Accounts & Sync and tap Add Account.

  3. Tap Mail or Email.

  4. Enter your full CertMail email address and password, and tap Manual Setup.

  5. Now, tap IMAP to set it as the account type.

  6. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  7. Verify or update the following fields and tap Next:

    Username and Password
    Your full CertMail email address and password (transfers from previous steps).
    IMAP Server
    Update the IMAP Server field to read certmail#.alamode.com (replace # with the number you identified in Step 6).
    Port
    With IMAP selected, this defaults to 993.
    Security type
    Set to SSL.
    IMAP path prefix
    This is optional, and should be left unchanged.
  8. Verify or update the following fields for the outgoing server and tap Next:

    SMTP server
    This should match the IMAP server entry from the previous step. If it's different, change it to certmail#.alamode.com (replace # with the number you identified in Step 6).
    Port
    Change the outgoing Port number to 587.
    If outgoing Port 587 doesn't work for you, try using 465 instead.
    Security type
    Set to SSL.
    Require sign-in
    This box should be checked.
    Username and Password
    Verify that your full CertMail email address and your Password are entered at the bottom (transfers from previous steps).
  9. On the Account settings screen, select how often to check for new messages, enable any additional options, and press Next.

  10. Give the account a name, enter your name as you want it to appear on outgoing messages and tap Next.

Your Android device is now ready to send and receive email using your CertMail account.

Android™ Devices - POP3

Follow the instructions below to configure your Android device with a POP3 connection.

While we can provide general instructions for setting up most Android devices, there's an ever-expanding variety of Android devices available for purchase, and we're unable to provide instructions for all of them. If you’re not sure how to proceed, or the instructions don’t match your device, please consult the manufacturer of your device or your service provider for further assistance.
  1. Go to Accounts or Accounts & Sync and tap Add Account.

  2. Tap Mail or Email.

  3. Enter your full CertMail email address and password, and tap Manual Setup.

  4. Now, tap POP3 to set it as the account type.

  5. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  6. Verify or update the following fields and tap Next:

    Username and Password
    Your full CertMail email address and password (transfers from previous steps).
    POP Server/POP3 Server
    Update the POP Server field to read certmail#.alamode.com (replace # with the number you identified in Step 5).
    Port
    With POP3 selected, this defaults to 995
    Security type
    Set to SSL.
    Delete email from server
    It is recommended to leave this set to Never to avoid inadvertently deleting email messages, but can be changed to suit your preferences.
  7. Verify or update the following fields for the outgoing server and tap Next:

    SMTP server
    This should match the POP Server/POP3 Server entry from the previous step. If it's different, change it to certmail#.alamode.com (replace # with the number you identified in Step 5).
    Port Number
    Change the outgoing Port number to 587
    If outgoing Port 587 doesn't work for you, try using 465 instead.
    Security type
    Set to SSL
    Require sign-in
    This box should be checked
    Username and Password
    Verify that your full CertMail email address and your Password are entered at the bottom (transfers from previous steps)
  8. On the Account settings screen, select how often to check for new messages, enable any additional options, and press Next.

  9. Give the account a name, enter your name as you want it to appear on outgoing messages and tap Next.

Your Android device is now ready to send and receive email using your CertMail account.

BlackBerry 10 Devices - IMAP

Follow the instructions below to configure BlackBerry Devices with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring BlackBerry Devices with a POP3 connection.

  1. From the BlackBerry 10 home screen, swipe to the right until you reach BlackBerry Hub on the far left.

  2. When it finishes loading, tap More on the bottom right, and press Settings.

  3. Now, tap Add Account at the bottom of the screen.

  4. Tap Advanced at the bottom of the screen.

  5. Press IMAP to select it as the account type from the list that appears.

  6. Enter a Description for the account followed by the name you want to appear on your outgoing messages in the Display Name field. Then, enter your full CertMail address in the Username and Email Address fields, and enter your CertMail password in the Password field.

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. Verify or update the following fields and tap Done:

    Server Address
    Update the Server Address field to read certmail#.alamode.com (replace # with the number you identified in Step 7).
    Port Number
    With IMAP selected, this defaults to 993.
    Encryption
    Change the Encryption drop‑down to SSL.
    IMAP Path Prefix
    This is optional and should be left unchanged.
  9. Verify or update the following fields for the outgoing server and tap Done:

    SMTP Username and SMTP Password
    Verify that your full CertMail email address and your Password are entered at the bottom (transfers from previous steps).
    SMTP Server Address
    This should match the IMAP Server Address entry from the previous step. If it's different, change it to certmail#.alamode.com (replace # with the number you identified in Step 7).
    SMTP Port
    Change the outgoing SMTP Port number to 465.
    SMTP Encryption
    Change the Encryption drop‑down to SSL.

That's it!  Your BlackBerry device is now ready to send and receive emails using your CertMail account.

BlackBerry 10 Devices - POP3

Follow the instructions below to configure BlackBerry Devices with a POP3 connection.

  1. From the BlackBerry 10 home screen, swipe to the right until you reach BlackBerry Hub on the far left.

  2. When it finishes loading, tap More on the bottom right, and press Settings.

  3. Now, tap Add Account at the bottom of the screen.

  4. Tap Advanced at the bottom of the screen.

  5. Tap POP to select it as the account type from the list that appears.

  6. Enter a Description for the account followed by the name you want to appear on your outgoing messages in the Display Name field. Then, enter your full CertMail address in the Username and Email Address fields, and enter your CertMail password in the Password field.

  7. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  8. Verify or update the following fields and tap Done:

    Server Address
    Update the Server Address field to read certmail#.alamode.com (replace # with the number you identified in Step 7).
    SMTP Port
    With POP selected, this defaults to 995.
    Use SSL
    Change the Use SSL slider to On.
  9. Verify or update the following fields for the outgoing server and tap Done:

    SMTP Username and SMTP Password
    Verify that your full CertMail email address and your Password are entered at the bottom (transfers from previous steps).
    SMTP Server Address
    This should match the POP Server Address entry from the previous step. If it's different, change it to certmail#.alamode.com (replace # with the number you identified in Step 7).
    Port Number
    Change the outgoing SMTP Port number to 465.
    SMTP Encryption
    Change the Encryption drop‑down to On.

That's it!  Your BlackBerry device is now ready to send and receive emails using your CertMail account.

Only iOS 10 and later versions are able to connect to our secure CertMail servers. If you're using iOS 9 or earlier, you must upgrade to iOS 10 or higher before continuing. If you're not sure which version of iOS your device is using, click here for instructions on finding the software version on your device.

iOS Devices - IMAP

Follow the instructions below to configure iOS Devices with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring iOS Devices with a POP3 connection.

While the instructions below reference the iPhone with iOS 11, the steps are very similar for iPads.
  1. Tap the Settings icon on your home screen.

    settings

  2. Tap Accounts & Passwords.

    Mail, contacts, calendars

  3. Tap Add Account.

    add account

  4. On the Add Account screen, tap Other

    add account

  5. Tap Add Mail Account.

    add account

  6. On the New Account screen, enter the following information, then tap Next.

    add account

    Name:
    Enter your full name as you want it to appear on outgoing emails.
    Email:
    Your full CertMail email address.
    Password:
    Your CertMail password.
    Description:
    A short description used to reference the account.
  7. Tap IMAP to highlight it.

    add account

  8. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  9. Verify or update your Incoming Mail Server settings:
    Host Name:
    Enter the Host Name as certmail#.alamode.com (replace # with the number you identified in Step 8)
    User Name:
    Your full CertMail email address.
    Password:
    Your CertMail password.

    add account

  10. Verify or update your Outgoing Mail Server settings:

    add account

    Host Name:
    Enter the Host Name as certmail#.alamode.com (replace # with the number you identified in Step 8)
    User Name:
    Your full CertMail email address.
    Password:
    Your CertMail password.
  11. Tap Save.

That’s it!  Your device is now ready to send and receive your CertMail messages.

iOS Devices - POP3

Follow the instructions below to configure iOS Devices with a POP3 connection.

While the instructions below reference the iPhone with iOS 11, the steps are very similar for iPads.
  1. Tap the Settings icon on your home screen.

    settings

  2. Tap Accounts & Passwords.

    Mail, contacts, calendars

  3. Tap Add Account.

    add account

  4. On the Add Account screen, tap Other

    add account

  5. Tap Add Mail Account.

    add account

  6. On the New Account screen, enter the following information, then tap Next.

    add account

    Name:
    Enter your full name as you want it to appear on outgoing emails.
    Email:
    Your full CertMail email address.
    Password:
    Your CertMail password.
    Description:
    A short description used to reference the account.
  7. Tap POP to highlight it.

    add account

  8. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  9. Verify or update your Incoming Mail Server settings:
    Host Name:
    Enter the Host Name as certmail#.alamode.com (replace # with the number you identified in Step 8)
    User Name:
    Your full CertMail email address.
    Password:
    Your CertMail password.

    add account

  10. Verify or update your Outgoing Mail Server settings:

    add account

    Host Name:
    Enter the Host Name as certmail#.alamode.com (replace # with the number you identified in Step 8)
    User Name:
    Your full CertMail email address.
    Password:
    Your CertMail password.
  11. Tap Save.

That’s it!  Your device is now ready to send and receive your CertMail messages.

Windows Mobile - IMAP

Follow the instructions below to configure your Windows Mobile device with an IMAP connection. The recommended IMAP connection is shown by default, but you can also select the POP3 tab above for instructions on configuring your device with a POP3 connection.

  1. Tap the Outlook icon in your App Drawer.

  2. When your email opens, tap More ( More button ), then press add email account.

    Add email Account

  3. On the Add An Account screen, tap advanced setup.

    Advanced Settings

  4. Choose Internet email.

    Internet email

  5. Enter your full CertMail email address and password and tap next.

    Username Password & Signin

  6. Enter an Account name followed by Your name. Enter Your name as you want it to appear on your outgoing email.

    Account Name

  7. Under Account Type, select IMAP4.

    Choose IMAP

  8. Enter your full CertMail email address and password for the Email Address and Password fields.

    Username Pass & Signin

  9. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  10. Enter certmail#.alamode.com for the Incoming Mail Server and Outgoing (SMTP) Mail Server (replace # with the number you identified in Step 9).

    Your Domain Name is your xsite .com

  11. Check the boxes next to Outgoing server requires authentication and Use the same user name and password for sending email options.

    Server Required Auth

  12. When finished, press sign in.

    Sign In

That's it!  Your Windows Phone is now setup and ready to send and receive your CertMail.

Windows Mobile - POP3

Follow the instructions below to configure your Windows Phone with a POP3 connection.

  1. Tap the Outlook icon in your App Drawer.

  2. When your email opens, tap More ( More button ), then press add email account.

    Add email Account

  3. On the Add An Account screen, tap advanced setup.

    Advanced Settings

  4. Choose Internet email.

    Internet email

  5. Enter your full CertMail email address and password and tap next.

    Username Password & Signin

  6. Enter an Account name followed by Your name. Enter Your name as you want it to appear on your outgoing email.

    Account Name

  7. Under Account Type, select POP3.

    Choose IMAP

  8. Enter your full CertMail email address and password for the Email Address and Password fields.

    Username Pass & Signin

  9. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  10. Enter certmail#.alamode.com for the Incoming Mail Server and Outgoing (SMTP) Mail Server (replace # with the number you identified in Step 9).

    Your Domain Name is your xsite .com

  11. Check the boxes next to Outgoing server requires authentication and Use the same user name and password for sending email options.

    Server Required Auth

  12. When finished, press sign in.

    Sign In

That's it!  Your Windows Phone is now setup and ready to send and receive your CertMail.

Gmail - POP3

If you currently use Google's Gmail for another email account, you can check your CertMail account through POP3 with Gmail. Here's how:

  1. With your Gmail account open, click the gear in the top right and select Settings.

  2. At the top of the Settings screen, click Accounts and Import.
  3. On the Accounts and Import screen, find and click Add a POP3 mail account you own.
    Delegated Gmail accounts will not have access to the Accounts and Import tab.

  4. In the window that appears, enter your full CertMail email address and click Next Step.

  5. Determine your Mail Server. Enter your customer account number below and click Submit to display the CertMail Server your domain name is using.
    If you're not sure what your customer number is, click here to log in to your a la mode account. Your Account Number is the first item listed in the Account Overview section at the top.
  6. On the next screen, fill out the following information, then click Add Account.
    Username
    Your full CertMail email address.
    Password
    Your CertMail password.
    POP Server | Port
    certmail#.alamode.com (replace # with 1, 2, or 3 as identified in Step 5) | Port 995
    Leave a copy of retrieved message on the server
    If you leave this unchecked, Gmail deletes messages from CertMail when it fetches your email.
    Always use a secure connection (SSL) when retrieving mail
    Check this box.
    Label incoming messages
    This is personal preference.
    Archive incoming messages (Skip the Inbox)
    This is another personal preference, but we don't recommend checking this box.

  7. After clicking Add Account, you're asked if you want to be able to send messages from this account. While this is a personal preference, we recommend choosing Yes to this option. That way, you're able to respond to messages sent to your CertMail account from your Gmail account. If you select No, you won't be able to send email messages from your CertMail account through Gmail.

    If you chose Yes, simply click Next Step, then fill out your name and uncheck Treat as an alias. Now, just click Next Step again.

  8. On this screen, change the SMTP Server: to be certmail#.alamode.com (certmail# determined in Step 5), change the Port: to 587, and enter your full CertMail email address and password. Finally, check the box for Secured connection using SSL and click Add Account.

    If SMTP Server Port 587 doesn't work for you, try using 465 instead.
  9. After adding your CertMail account to Gmail, you're prompted to verify your email account. Check your CertMail inbox for an email from the Gmail Team, and copy and paste the Confirmation code into the final window, then click Verify.

That's it!  After following these steps, you're now able to send and receive your CertMail email through your Gmail account. For more information on adding additional accounts to your Gmail, click here for Google's documentation on additional accounts.

Outlook.com - POP3

If your primary email account is with Microsoft Outlook.com, you can check your CertMail account through POP3 with Outlook.com. Here's how:

  1. In your Outlook.com inbox, click the Gear icon in the top-right, then select Options.

  2. In the Options screen, select Your email accounts.

  3. On the next screen, click Add a send-and-receive account.

  4. Now, enter your Name, your full CertMail email address, and your password. Click Next.

  5. Finally, choose what folder you want your CertMail email to be sorted into. For ease of use, we recommend choosing your Inbox. Click Save when you've chosen a folder.

That's it!  After following these steps, you're now able to send and receive your CertMail email through your Outlook.com account. For more information on adding additional accounts to your Outlook.com account, click here for Microsoft's documentation on additional accounts.

Yahoo!  Mail - POP3

Follow the instructions below to configure Outlook.com with an POP3 connection.

//help.yahoo.com/uk/bt/tutorials/mmail/mm_accessother1.html

CertMail will be officially discontinued in January 2020. Click here to read our guide about switching away from CertMail.

Related Links