Why am I seeing a form instead of the content of my XSite page?

This document shows you how to determine what's causing forms to be shown instead of site content and how to fix it.

Document 7036  ¦  Last updated:  09/15/2015 KMG

Sometimes when your web visitors (or you) are viewing pages in your site, they may see a form to fill out rather than the content of your page.  If that's not the intent, it can cause some confusion.

It might look something like this:

What they're seeing is a doorway form, which is a form that's intended to "intercept" a visitor before they visit the next page.  This allows you to capture information from them for lead generation.

There are two reasons the form might be displayed:

The form is enabled as a page‑specific doorway form.
This means that the form is set to only display when a visitor is on a specific page of your XSite.
The form is enabled as a global doorway form.
This means the form is triggered after a certain number of pages are viewed by the visitor, and it may display on any page in your XSite.

Click to expand and view the troubleshooting steps for each type of form.

Is the form a page‑specific doorway form?

To find out if there's a page‑specific doorway form assigned to a page in your XSite:

  1. Log in to your XSite admin, and click the XSite button at the top.  Then, click Lead Capture in the lower tool bar.

    Xsite

  2. Each row of the table displayed represents a page in your XSite.  This displays the name of any form active on that particular page — both embedded and doorway forms.

    The right‑hand column contains the details of any doorway forms that are assigned to each page.  If a doorway form is named on a page you didn't expect, or if the padlock icon is yellow, you may inadvertently have a doorway form enabled.

    Doorway forms

  3. Click Edit Settings in the upper‑left corner of the row to enable the tools you can use to control the form.

    edit settings

    • Use the Doorway Form menu to choose a different form, or select None in the list to disable the form entirely.
    • Use the Contact Group menu to assign any lead captured by this form to a specific group in your XSite's Contacts.
    • Check Required to remove the Skip option from the form.  Choosing this option requires the visitor to fill out the form before continuing.
    • Click the Padlock Icon to set a password for the page.  If the padlock is yellow, it's already locked.  Click it to change or remove the password for the page.
  4. Click Save Settings in the upper left to save your changes.

Now, return to the page where you previously saw the form and verify that no doorway forms are present.

Is the form a global doorway form?

To find out if the form is a global doorway form triggered by page views:

  1. Log in to your XSite admin, and click the XSite button at the top.  Then, click Lead Capture in the lower tool bar.

    Xsite

  2. On the left, click Global Settings under Doorway Forms near the bottom of the list.

    Global

  3. This page of tools displays options to change how the doorway forms behave:
    • Activate the page counter trigger activates/deactivates the doorway form.
    • Enter a number to decide how often the form will display.  Use the drop‑down to select which form will be used.
    • Then, use the drop‑down to assign any future leads captured to any of your XSite's Contact Groups.
    • Require the visitor to complete the form in order to proceed removes the Skip option from the form.  Choosing this option requires the visitor to fill out the form before continuing.
    • Until the visitor fills out this form, show it only a maximum of X times limits the number of times a visitor sees the form.  This avoids "harassing" the visitor if they've decided to skip the form.
    • Pages to count allows you to decide which pages count toward the visitor's trigger.

    Settings

  4. When you've made your changes, click Save at the bottom of the page.

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