Progress stalls during the install of Microsoft SQL 2008

This document explains the process of ending a stalled TOTAL install due to an issue in Microsoft's SQL installer.

Document 6574  |  Last updated:  10/17/2016 MJY

In rare instances, the TOTAL installation process stalls while installing the Install_​SQL_​engine_​core_​inst_​CPU32_​Action component. This is due to a fault in the Microsoft SQL Express 2008 R2 installer, and is beyond the control of a la mode. However, we have identified the necessary steps to force the process to complete and allow TOTAL to continue installing. Follow the steps below to correct the issue:

  1. Press Ctrl + Shift + Esc on your keyboard to open the Task Manager.

  2. Go to the Details tab or Processes tab, depending on which version of Windows you're using. Then, right‑click one of the column headers, and choose Select Columns… from the drop‑down menu.

    If you're using Windows 7 or Server 2008 R2, click View on the upper left, and then choose Select Columns.
  3. Check the box next to Command Line in the list of Process Page Columns and click OK.

  4. Locate the stalled installation process and "end" it. Click a panel below to expand it and view instructions specific to your version of Windows:

    Instructions for Windows 8 & Windows 10 users

    Locate Windows Installer in the Name column with a Command Line of C:\Windows\system32\MSIEXEC.EXE /V, select it, and click End Task.

    Instructions for Windows 7 users

    Locate msiexec.exe *32 in the Image Name column with a Command Line of MSIEXEC.EXE /V, select it, and click End Process.

    If you don't see msiexec.exe *32 in the list of processes, check the box or click the button on the lower left of the Task Manager to Show processes from all users.
  5. After ending the stalled install process, the installer finishes with an error of Error 1719: Windows Installer service could not be accessed. Close the error message and close out of the installation process completely. Then, run the installation from My Downloads again.

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