What if drag-and-drop won't work in WinTOTAL on Windows 7/Vista

If drag-and-drop doesn't work in Windows 7 or Vista when running WinTOTAL, this document will help you work around that problem.

Document 6561  ¦  Last updated:  02/15/2017 KMG

In Windows 7, Windows 8, and Vista, you may find that dragging and dropping doesn't work in WinTOTAL.  This happens when User Account Control (UAC) is turned on, so you'll need to turn it off.

If you switch to Windows 8, Windows will prevent access to the drag and drop feature in WinTOTAL, even with UAC disabled.  Because the Windows 8 security features prevent this function from working properly in WinTOTAL, we are not able to support the drag and drop feature.  However, TOTAL fully supports the drag and drop features on Windows 7 and 8.  If you're using drag and drop to place files or folders into your workfile on Windows 8, click here and learn how to use the Browse feature instead.
UAC is a security feature, so permanently disabling it might not be your best option.  We recommend you consult your IT department or local technician before making changes to be sure your PC remains secure.

Here's how to turn off UAC:

  1. Click the Start button ( Start pearl ) and choose Control Panel.
  2. In the Control Panel, click User Accounts.  In Vista, you'll need to click User Accounts again before you move to the next step.
  3. Now, if you're using Windows Vista, click Turn User Account Control on or off.  In Windows 7, click Change User Account Control settings.

    7 vs Vista

  4. If you're using Windows Vista, uncheck the User Account Control (UAC) box and click OK.  If you're using Windows 7, move the slider all the way to the bottom, then click OK.

    UAC off

  5. You will now need to restart your computer for UAC to be turned off.
Turning off UAC isn't always 100% effective.  If this solution doesn't work, the alternative is to use the Image on Disk option within WinTOTAL.

Why does this happen?

Beginning with Windows Vista, UAC was added to improve security for desktop PC users.  One way that it does this is by preventing unauthorized software, or "malware" from making unauthorized changes to the system.  This is accomplished by assigning varying "privilege levels" to all the software processes running on the PC.

However, with UAC turned on, it's not possible to drag and drop from a process with a lower privilege level to a process with a higher privilege level.  Since WinTOTAL runs using elevated privileges, UAC interferes with your ability to drag and drop to WinTOTAL (hence the need to disable UAC on your PC.)  If you'd like a little more information about UAC, read this Microsoft developer's blog post.  If you really want to dive into the details of UAC, check out this entry in Microsoft's Dev Center.

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