Moving just your Recent Responses

If you only want to move your Recent Responses from one installation of TOTAL to another, follow the instructions below:

To complete the steps in this document, you need a removable storage device such as a USB flash drive or an external hard drive.

Back up your Recent Responses

1. Connect your removable storage device to the computer where your Recent Responses are stored.
2. On your keyboard, press Windows Key + R.

   

3. In the Open: field, type %tsa6% and click OK to open the Tech Support Assistant.

   

4. In the top left, click the Common Paths tab.

   

5. Click the Open button to the right of Data Files.

   

6. In the window that opens, double–click the Users folder to open it. Then, find the folder that corresponds to your TOTAL username and open it.
7. Right–click the Recents folder and choose Copy.

   

8. Now, browse to your removable storage device. Then, right‑click and Paste your Recent Responses folder.

Once the transfer process is complete and TOTAL has been installed on your new computer, connect the removable storage device to your new computer and continue with the instructions below.

Move your Recent Responses

1. Browse to your removable storage device. Then, right‑click and Copy the Recent Responses folder.
2. On your keyboard, press Windows Key + R.

   

3. In the Open: field, type %tsa6% and click OK to open the Tech Support Assistant.

   

4. In the top left, click the Common Paths tab.

   

5. Click the Open button to the right of Data Files.

   

6. In the window that opens, double–click the Users folder to open it. Then, find the folder that corresponds to your TOTAL username and open it.
7. Right–click the empty space and choose Paste.

   

That's it!  Your Recent Responses are now available in TOTAL.