Resolve issues when creating a PDF
If you're having problems creating a PDF, this doc offers some common troubleshooting steps to help you fix the issue.
Document 6509 | Last updated: 08/15/2018 MJY
In rare instances, you may notice display issues in your addenda or forms when creating PDFs. A few common examples are:
Most issues boil down to three main causes:
Continue with the instructions below to troubleshoot the most common causes for these issues, or click one of the links above to jump to a specific section.
Continue troubleshooting with the next section if your display issue is not yet resolved.
Follow the instructions below to choose a default printer and verify your printing preferences:
If you receive a message stating Setting this printer as default means Windows will stop managing your default printer, simply click OK.
Now open TOTAL and try to print again. If you're still having trouble, proceed to the next section of this guide.
Your zoom settings can affect your printing results in TOTAL. You can check your zoom setting in the lower right corner. Make sure the zoom level is less than 154% and then try printing again.
In some cases, setting the zoom higher than 153% distorts how the text is displayed such as text appearing bolded or larger. This is especially true when using resolutions higher than 1280x1024.
Try printing again. If this doesn't resolve the issue, check the font color:
Try printing again. If the issue persists, follow the instructions below to copy and paste the text from your addenda into Notepad, and then copy and paste it back into TOTAL.
Keep in mind that copying and pasting content into Notepad strips any custom formatting and special characters from your text.
If none of the steps above fixed your issue, feel free to give us a call at 1-800-ALAMODE.