Resolve issues when creating a PDF
If you're having problems creating a PDF - whether or not there are photos in the report, this doc will help you fix the issue.
Document 6509 ¦ Last updated: 01/04/2017 KMG
Aurora and TOTAL have PDF integration built into them that can sometimes require resetting the print driver we provide. Follow the steps below if your system displays one of the following error messages:
These steps are to fix errors you have when creating a PDF for any report, with or without photos. To make sure these are the steps you need, try creating a PDF from a simple report that doesn't have any photos. If you can create a simple PDF that has no photos or signatures, click here to follow these steps instead.
Start by making sure you have the latest updates. Click here for instructions.
That's it! After the installation, you should be able to successfully create a PDF.
Sometimes it's as simple as making sure TOTAL has properly saved its printer settings.
If you continue to experience problems, please contact our support team for further assistance at 1‑800‑ALAMODE.