"No TWAIN compatible scanners were found" error when inserting scanned pages in TOTAL
This document explains how to test for compatible TWAIN drivers if TOTAL displays an error that no TWAIN compatible scanners were found.
Document 6115 | Last updated: 08/24/2022 MC7
In rare instances, when you try to insert a page from your scanner in TOTAL, an error message appears that states: "No TWAIN compatible scanners were found on this system."
This happens when TOTAL is unable to detect a TWAIN driver on your computer. A TWAIN driver is necessary for communication between your scanner and TOTAL, as well as other programs on your computer.
There is a simple test you can perform using Microsoft Paint to determine if other programs are able to communicate with you scanner, or the issue is specific to TOTAL. Follow the instructions below to perform the test: