Map Wizard getting stuck at "Contacting an a la mode Map Server"

This document helps resolve an issue with the Map Wizard getting stuck at Contacting an a la mode Map Server.

Document 6020  ¦  Last updated:  02/15/2017 KMG

Due to a recent change, the Map Wizard is unable to contact our servers if you are behind on updates.  To correct this issue, simply download the latest updates for WinTOTAL and TOTAL.  Choose one of the panels below for detailed instructions:

Installing updates for TOTAL

  1. First, save any reports you are working on.
  2. Now, click Help and choose Check for Updates.

That's it!  Once the updates have been installed, you're able to download maps again.

Installing updates for WinTOTAL

  1. First, save any reports you are working on.
  2. Now, click Help and choose Get Instant Customer Updates….

That's it!  Once the updates have been installed, you're able to download maps again.

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