Update your domain information with Enom

This document tells you how to update WHOIS information, as well your rights and responsibilities as a domain name registrant.

Document 5905  ¦  Last updated:  12/29/2016 KMG

a la mode, technologies, llc. is a registered reseller of domains from eNom.com.  In order to keep your domains automatically renewed with your XSite, the domains you've purchased through your XSite are managed by a la mode, even though you're technically the "owner".  If you want to update the information for your domain as shown by a WHOIS lookup, start by logging into your your a la mode account and making sure those records are up to date.

To log into My Account and view your profile:
  1. Browse to http://www.alamode.com/myaccount
  2. Log in using your a la mode username and password.
  3. Click on My Profile on the left hand side.
  4. Click Change to edit any incorrect or outdated information.
    The First and Last name can't be changed using My Account.  If those items need to be changed, please contact our sales department.

If you want this information to show in a WHOIS lookup for your domain, send us a support request via http://myalamode.com and include your domain name for the WHOIS information to be updated with the registrar.  We'll get your information updated within one working day.

If you change either the First Name, Last Name or e‑mail address on your account, you'll be receive a follow up e‑mail from eNom.com, and you'll be required to verify the changes.  Failure to click the verification link within 15 calendar days will result in the suspension of all domains associated with this contact information until the verification is complete.

Rights and Responsibilities of a Domain Name Registrant

ICANN, the international body that governs domain registrations, has published materials and links to educate registrants regarding domain name registration at http://www.icann.org/en/resources/registrars/registrant-rights/educational.  Per ICANN, we're compelled to post your Rights and Responsibilities as a domain name registrant.

Domain Name Registrants' Rights:
  1. Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.
    • You're entitled to review this Registration Agreement at any time, and download a copy for your records.
  2. You're entitled to accurate and accessible information about:
    • The identity of your ICANN Accredited Registrar;
    • The identity of any proxy or privacy service provider affiliated with your Registrar
    • Your Registrar's terms and conditions, including pricing information, applicable to domain name registrations
    • The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar
    • The customer support services offered by your Registrar and the privacy services provider, and how to access them
    • How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them
    • Instructions that explain your Registrar's processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar
  3. You won't be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar.  This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.
Domain Name Registrants' Responsibilities:
  1. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.
  2. You must review your Registrar's current Registration Agreement, along with any updates.
  3. You will assume sole responsibility for the registration and use of your domain name.
  4. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.
  5. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current.  If you choose to have your domain name registration renew automatically, you must also keep your payment information current.

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