This document explains how to implement our improved SPAM tools, as well as gives suggestions on how to combat incoming SPAM e-mail.
Document 5712 | Last updated: 03/09/2020 MJY
"SPAM" is the use of mailing lists to blanket e‑mail boxes with indiscriminate, unsolicited messages. Many times, SPAM lists are created by "harvesting" e‑mail addresses from discussion boards and web pages. SPAM messages can occasionally flood an individual account or Internet Service Provider to the point where an account is unusable or the provider's data flow is significantly reduced.
There are several types of SPAM messages:
More than 85% of all e‑mail traffic in the United States is classified as SPAM and falls under one of these categories. Although it's impossible to entirely eliminate SPAM, there are steps you can take to reduce unsolicited e‑mail. This document explains how to implement our improved SPAM tools, as well as gives suggestions on how to combat incoming SPAM e‑mail.
Enabling your SPAM filter allows our server side software to redirect unwanted e‑mail away from your Inbox. Messages that meet a predefined criteria will automatically be flagged as SPAM and placed in your SPAM folder. To configure your CertMail SPAM filter:
Our SPAM filters use rules that adjust based on user feedback. When you flag a message as SPAM, or report a flagged message as NOT SPAM, our servers adjust their rules accordingly. This means our users help define what our system considers SPAM e‑mail.
Since our SPAM filters are server based you can only report these messages while using our CertMail web client.
The sender of messages flagged as SPAM will automatically be added to your Blocked Senders List. The sender of messages flagged as NOT SPAM will automatically be added to your Safe Senders List.
One of the main methods spammers use to generate their mailing lists is by "harvesting" e‑mail addresses off websites and directories. If you can do a Google search on your e‑mail address and find it out there, it means spammers can find it, too. Using one e‑mail address for your public listings can help reduce SPAM for all your other accounts.
A Sender Policy Framework (SPF) record helps prevent "spoofed" e‑mail messages. An SPF record allows other e‑mail servers to identify and reject e‑mails using a forged FROM address by specifying what servers are authorized to transmit e‑mail for that domain.
a la mode can enable SPF records for customers having problems with receiving "spoofed" e‑mail messages. However, SPF records will only work under very specific circumstances. Contact our support team at 1‑800‑ALAMODE if you're interested in adding an SPF record to your CertMail domain, to determine if this is a viable solution for you.