Setting compatibility mode for a la mode system files in Windows 8
In rare circumstances, specific a la mode system files have trouble loading on Windows 8 and Server 2012 computers.
Document 5709 | Last updated: 05/30/2014 ACN
In rare circumstances, specific a la mode system files can have trouble launching on Windows 8 and Windows Server 2012 computers. This can result in issues using delivery plugins, retrieving files from the Vault, or downloading updates for Vault and WinTOTAL.
Depending on which program you're working with, the steps will differ slightly. Choose a panel below for step‑by‑step instructions.
That's it! With Compatibility Mode set to Windows 7, WinTOTAL is able to download updates and deliver your report correctly.
If you have a 64 bit OS, enter C:\Program Files (x86)\a la mode\Vault instead. If you're not sure if you have a 32 bit or 64 bit OS, click here.
That's it! With Compatibility Mode set to Windows 7 for these files, Vault is able to download updates and retrieve files correctly.