Setting compatibility mode for a la mode system files in Windows 8

In rare circumstances, specific a la mode system files have trouble loading on Windows 8 and Server 2012 computers.

Document 5709  |  Last updated:  05/30/2014 ACN

In rare circumstances, specific a la mode system files can have trouble launching on Windows 8 and Windows Server 2012 computers. This can result in issues using delivery plugins, retrieving files from Titan Drive, or downloading updates for Titan Drive and WinTOTAL.

Depending on which program you're working with, the steps will differ slightly. Choose a panel below for step‑by‑step instructions.

WinTOTAL Aurora

  1. Press Windows Key + R to open the Run dialog box.

  2. In the Open: field, type %wt% and click OK.

  3. In the Explorer window, locate Updwiz.exe, right-click the file, and choose Properties.

  4. In the Properties window, click the Compatibility tab at the top.
  5. Check the box to Run this program in compatibility mode for: and choose Windows 7 from the drop‑down. Click OK

  6. After you've set Compatibility Mode for Updwiz.exe to Windows 7, return to step #3 and repeat the steps for DeliveryWizard.exe.

That's it!  With Compatibility Mode set to Windows 7, WinTOTAL is able to download updates and deliver your report correctly.

Titan Drive

While we're transitioning from Vault to Titan Drive, various file names, buttons, and settings still refer to Vault. Even though they say Vault, these items are also used for Titan Drive. The Vault references will be replaced in a future update.
  1. Press Windows Key + R to open the Run box.

  2. In the Open: field, type (or copy and paste) C:\Program Files\​a la mode\Vault and click OK.

    If you have a 64 bit OS, enter C:\Program Files (x86)\a la mode\Vault instead. If you're not sure if you have a 32 bit or 64 bit OS, click here.
  3. In the Explorer window, locate Updwiz.exe, right-click the file, and choose Properties.

  4. When the Properties window appears, click the Compatibility tab at the top.
  5. Check the box to Run this program in compatibility mode for: and choose Windows 7 from the drop‑down  Click OK.

  6. After you've set Compatibility Mode for Updwiz.exe to Windows 7, return to step #3 and repeat the steps for Recover.exe.

That's it!  With Compatibility Mode set to Windows 7 for these files, Titan Drive is able to download updates and retrieve files correctly.

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