Unexpected error occurs when opening a report

After upgrading to Athena or copying a large number of reports into WinTOTAL, if you see 'An unexpected error occurred…' this doc will help you easily rebuild Aurora's File Cabinet.

Document 5143  |  Last updated:  12/29/2016 KMG

After an upgrade from Athena or even after copying a large amount of reports to your Aurora file system, Aurora's File Cabinet must fully register all report files. It happens automatically when you click a folder and Aurora detects files that are not already in the database. Logging these files into the database is sometimes a lengthy process. However, it's required. And once it is done, the File Cabinet runs extremely fast regardless of how many appraisals you have in it.

You may have seen this error: "An unexpected error occurred. Please close down Appraisal Desktop and try again. If the problem persists, please contact a la mode tech support."


If so, the most likely solution is to rebuild the reports list for that folder. There's a feature in the File Cabinet just for this.

  1. Start the File Cabinet and go to the folder you were in when you received the error message.
  2. Click Options and choose Rebuild reports list.
  3. Stand by as the folder is rebuilt. You'll see the progress at the bottom of the File Cabinet window. Be sure to let it run to completion.

You should now be able to open a report in that folder, but if not, try the following steps:

  1. On your keyboard, press Windows key + R.

  2. In the Open: field, copy and paste or type tsa and click OK.

  3. Mark the WinTOTAL Utilities option and click Next.
  4. Double‑click 1. Database Verification Scripts in the left column.
  5. In the screen that appears, scroll down to the bottom of the list and click the last option listed.
  6. Click OK.

If this problem persists in other folders in the future:

It's likely you've had many folders that didn't finish rebuilding. So, if this keeps happening repeatedly, do the following:

  1. Run the steps above to correct the problem with the folder at hand. That way, if the database had erroneous data in it for that folder, it would be cleared up.
  2. Now, we can start a tool made expressly for building up your File Cabinet so you don't have to click each folder manually and wait. Close Aurora and the File Cabinet.
  3. On your keyboard, press Windows key + R.

  4. In the Open: field, copy and paste or type tsa and click OK.

  5. Select WinTOTAL Utilities, and click Next.
  6. In the left column, double‑click 9. Add missing reports to the database.
  7. Now, click Build Database.
  8. Stand by as files are read from your directory and added to the File Cabinet database (this can take a while).
  9. When the utility completes, click Exit.
  10. Close the Technical Support Assistant.

You should now be able to work with reports in any Aurora folder.

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