New forms are not in the list after an update

This document describes how get new forms to show up in your forms list in WinTOTAL Aurora if they don't properly update.

Document 5136  ¦  Last updated:  12/29/2016 KMG

If new forms aren't appearing in your forms list after an update, it's often due to a procedure that failed to run during the update process.  We have a special tool built into WinTOTAL's Technical Support Assistant specifically to help get your forms list updated in the event this happens.  Just follow these steps:

  1. Close WinTOTAL Aurora.
  2. On your keyboard, press Windows key + R to open a Run prompt.

  3. In the Open: field, type  tsa  and press Enter, or click OK.

  4. From the Tech Support Assistant window, choose WinTOTAL Utilities, and then click Next.
  5. Double‑click 8. Rebuild Forms Table in the left column.

A message, "WinTOTAL is verifying its databases", is displayed.  When the dialog closes, restart WinTOTAL to view the new forms added in the update.


If you still don't see the forms after running the Rebuild Forms Table utility:

In rare cases parts of the program don't get updated appropriately, it's often easiest to re‑download the update altogether.  Once again, we have a special tool in Aurora's Tech Support Assistant to make the process easy. Follow the below steps to reinstall updates:

  1. Close WinTOTAL Aurora.
  2. On your keyboard, press Windows key + R to open a Run prompt.

  3. In the Open: field, type  tsa  and press Enter, or click OK.

  4. From the Tech Support Assistant window, choose Analyze System, and then click Next.  It'll take a moment for the Tech Support Assistant to collect your system information.
  5. The "System" tab displays a list of the updates you've downloaded.  Double‑clicking an update enables you to re‑download and install updates starting with that update number.  Find the update you wish to start from and double‑click it.

  6. Then, select the option to Re‑download one or more updates, and click OK.  Click OK again to close the Tech Support Assistant.
  7. Allow your updates to download and install.

That's it!  Once your updates are downloaded and installed, the new forms are in your Aurora forms list.

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