System.IO.IOException Process Cannot Access File Errors When Starting Your Computer

Some WinTOTAL users have experienced a System.IO.IOException error when a file within their WinTOTAL or Vault installation becomes corrupt. This document explains how to resolve this error.

Document 5127  ¦  Last updated:  12/29/2016 ACN

In rare circumstances, you may receive an error that says something like:

System.IO.IOException process cannot access file

C:\a la mode\WinTOTAL\Logs\Userlogs\"filename".ulg because it is being use by another process at Microsoft.VisualBasic.Filesystem.Fileopen

The "filename" in the listed above varies depending on the user profile in WinTOTAL that has gone corrupt.

This problem is typically caused by a user-specific file in your WinTOTAL or Vault installation going corrupt.

This error can be cured by simply deleting the problem file.  Here's how:

  1. Open WinTOTAL and click Help, About from the menus.
  2. In the screen that appears, find and write down the Program Directory you see listed. In most common installations, the Program Directory is either
    • C:\a la mode\WinTOTAL
    • OR
    • C:\WIN2000
  3. Close WinTOTAL and open Windows Explorer.
  4. Browse out to the folder you wrote down in step 2.
  5. In the WinTOTAL folder, find and double-click the Logs folder.  Then, double-click the Userlogs folder.
  6. In the Userlogs folder, click Ctrl + A to select all of the contents in the folder and then delete these files.

If Problems Persist

Vault installations on your computer can cause this same behavior if certain user files within it become corrupt over time.  If you're still experiencing this problem:

  1. Browse out to your Vault installation directory (usually C:\Program Files\a la mode\Vault), open the Logs folder, and then open the UserLogs folder.
  2. In the Userlogs folder, click Ctrl + A to select all of the contents in the folder and then delete these files.

You should now be able to restart your computer without any errors.

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