Plugins don't appear in WinTOTAL after installing TOTAL Connect

This document explains how to correct an issue where the list of plugins doesn't appear the first time you try to deliver a report in WinTOTAL after installing TOTAL Connect.

Document 5118  ¦  Last updated:  02/15/2017 KMG

When new software is installed on a computer, sometimes a few of the necessary files aren't created until the software is launched for the first time.  If you're trying to deliver a report in WinTOTAL after installing TOTAL Connect, and the list of delivery plugins appears to be empty, follow the instructions below to correct the issue:

  1. Save your report and close out of WinTOTAL completely.
  2. Locate and double‑click the TOTAL Connect shortcut that was added to your Windows desktop, or use one of the following methods to open TOTAL Connect:
    For Windows Vista and 7 users
    Click Start, All Programs, and then click TOTAL Connect.
    For Windows 8 users
    From the Start screen, click the arrow (  ) in the lower left, then click TOTAL Connect from your Apps list.
  3. Enter your a la mode login and click OK.

    Log in

  4. Once TOTAL Connect loads, close the program.  Then, simply open your report and try delivering again.

    Deliver to Client

That's it!  Once you allow TOTAL Connect to initialze, simply open your report, and the list of delivery plugins is now available in the drop‑down menu.

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