Restoring a la mode file associations in Windows

This document explains how to restore file type associations such as .ZAP and .ORD files when they don't open in the correct program.

Document 5114  ¦  Last updated:  03/12/2017 JH9

In rare instances, file types can accidentally be set to open with a program other than what you would normally use.  This is most commonly seen when you try to open a report file or an order file (files with .ZAP or .ORD file extensions at the end) from an e‑mail attachment or somewhere outside of your software and it opens up in Notepad as a bunch of miscellaneous characters.  Or, it doesn’t offer you the option to save the file into a WinTOTAL or TOTAL folder.  In order to resolve this problem, you need to restore the file associations in Windows to their original state.  Here's how:

Follow the instructions to set file associations for .ZAP files back to TOTAL.

The instructions below were created with Windows 10.  If you're on an earlier version of Windows, your screen may look slightly different, but the steps will remain the same.
  1. First, locate a .ZAP file on your hard drive, right‑click it, hover over Open With…, and select Choose another app.

  2. In the window that appears, click the checkbox labled Always use this app to open .ZAP files, then click More apps .

  3. Now, scroll to the bottom of the window and click Look for another app on this PC.

  4. In the new window, click the up arrow on the top left of the screen.  This takes you to the C: drive on your PC.

  5. Locate and double-click the Program Files (x86) folder, then the a la mode folder, and finally the TOTAL folder.
    If you don't have a folder called Program Files (x86), choose the Program Files folder instead.

  6. Finally, locate and double-click WinTOTAL.exe.

That's it!  After following the instructions above, your .ZAP files, when opened outside of TOTAL, now open correctly.

  1. Press Windows Key + R on your keyboard to open a Run dialog box.

  2. In the Open: field, type tsa and click OK.

  3. In the Tech Support Assistant, mark the WinTOTAL Utilities option and click Next.
  4. Double-click 3.  Replace WinTOTAL System Files in the list on the right.

  5. Try opening a .ZAP file outside of WinTOTAL again.  If WinTOTAL prompts you to save the file to a folder in your Appraisal Desktop, the problem has been resolved.

If problems persist, we need to manually set .ZAP files to open with WinTOTAL.  Click the panel below that corresponds to your version of Windows for instructions:

Windows XP to 7

  1. Right-click a .ZAP file on your computer.
  2. In the menu that appears, hover over Open With and click Choose Program.
  3. Click OpenReport in the list of programs and check the box Always use the selected program to open this kind of file.

  4. Click OK.

At this point, the file opens with WinTOTAL and you should experience no other problems opening .ZAP files outside of WinTOTAL.

Windows 8 + 8.1

  1. Right-click a .ZAP file on your computer.
  2. In the menu that appears, hover over Open With and click Choose Default Program.
  3. In the list of programs, click OpenReport.

At this point, the file opens with WinTOTAL and you should experience no other problems opening .ZAP files outside of WinTOTAL.

  1. Press Windows Key + R on your keyboard to open a Run dialog box.

  2. In the Open: field, type (or copy and paste) "%tc%/TOTALConnect.exe" replace and click OK.

  3. When TOTAL Connect finishes loading, close out of the program and try opening an order file (.ORD) again.  If TOTAL Connect prompts you to log in or if it opens to your list of orders, the problem has been resolved and your new order is displayed alongside your other orders.

If problems persist, we need to manually set .ORD files to open with TOTAL Connect.  Click the panel below that corresponds to your version of Windows for instructions:

Windows XP to 7

  1. Right-click a .ORD file on your computer.
  2. In the menu that appears, hover over Open With and click Choose Program.
  3. Click TOTAL Connect in the list of programs and check the box Always use the selected program to open this kind of file.

  4. Click OK.

At this point, the file opens with TOTAL Connect and you should experience no other problems opening .ORD files.

Windows 8 + 8.1

  1. Right-click a .ORD file on your computer.
  2. In the menu that appears, hover over Open With and click Choose Default Program.
  3. In the list of programs, click TOTAL Connect.

At this point, the file opens with TOTAL Connect and you should experience no other problems opening .ORD files.

Windows 10

  1. Right-click a .ORD file on your computer.
  2. In the menu that appears, hover over Open With and click Choose Another App.
  3. In the list of programs, click TOTAL Connect.

At this point, the file opens with TOTAL Connect and you should experience no other problems opening .ORD files.

Related Links