Troubleshooting Problems with Data Transfers & Calculations

If you're having trouble with fields on your report in WinTOTAL - for instance, they keep going blank after you type data or calculations are wrong - this doc will help resolve the issue.

Document 5106  ¦  Last updated:  12/29/2016 KMG

This problem may include any of the following:

  • Fields on your form keep blanking out after you type in data
  • WinTOTAL keeps overwriting the data you type into a specific field with data from somewhere else in your report.
  • A field is not calculating properly
  • A field that should transfer data from elsewhere in your report, doesn't transfer any data.

There are several possible solutions to this problem depending upon the symptoms you are experiencing.  Here are the most common solutions.


Fields are Deleted or Your Data is Overwritten with Other Data

This problem usually occurs when you type custom data into a field that's designed to transfer in data from somewhere else in your report.  Before following the steps below, be sure that you're not dealing with a field that calculates based off of a dynamic field elsewhere in the form.  For example, in Form 1025, a menu appears when you enter the Units for the comparables.  If you do not fill out this menu completely, other areas of the form will not calculate correctly.  In some cases it may not calculate at all.

If you're not dealing with a dynamic field for related information and calculations, you simply need to recalculate the form or lock the field.  To resolve the problem:

  1. Click Forms, then Recalculate Current Form and see if that field updates with the correct information.
  2. If it does not update, type the data you want into the field you want it, but do not leave the field or press Enter.
  3. Click the lock icon at the top of the screen or hit the Ctrl + L keys on your keyboard.

  4. Press Enter on your keyboard to move to the next field.  Then, verify that the data you typed is still in the field.
This process uses field locking so you may notice that the field is now dark green.  This is normal for locked fields.  If you need to unlock a field at any time, click the field and then click the lock icon again or hit the Ctrl + L keys on your keyboard.

Fields Aren't Calculating or Calculating Incorrectly

This problem occurs when old data gets stuck in WinTOTAL's memory.  To quickly clear out WinTOTAL's calculation memory and recalculate the value for your field:

  1. Click Forms, then Recalculate Current Form.
  2. Verify that the field recalculated and that the calculation is correct.
  3. If the calculation is still incorrect, verify that you've typed the correct information into all related fields.  For instance, if the Net Adjustment calculation appears to be incorrect, verify that each of the adjustments in the comps grid is correct.  Then repeat steps 1 and 2.
You Can't Edit or Click in a Field

This problem occurs when read-only attributes are applied to a field.  To remove the read only attributes from the field:

  1. Click any field just above the problem field on your form.
  2. Hold down the Shift key and click any field just below the problem field.  This highlights every field from the first one you clicked including the problem field, to the last field you clicked.
  3. Right-click anywhere in the highlighted area and choose Field Format.
  4. Uncheck the Read Only box and click OK.  You will now be able to edit the field.

If Problems Persist

Sometimes, swapping the major form in a report can alleviate some of the issues with editing a form.  For instance, if you're using a URAR, you can go to your report's contents and swap in a new URAR form.  This transfers all of the data from the original form into the new form.

  1. Click Contents in the toolbar at the top of the screen.
  2. In the screen that appears, find a copy of the same form you're currently using in the list of Available Forms on the LEFT.  Double-click it and verify that you wish to swap forms.
    DO NOT click the form listed in the field on the RIGHT.  That will remove the form and its data from your report.
  3. Return to the problem field(s) and verify that the information is correct.

If you still experience problems at this point, you may need to contact our support department.  In some cases, the data or calculations you think should be calculated automatically are not designed to do so.  If this is the case and you think a change is needed, you can email our support department and give your suggestion to one of our support staff at support@alamode.com.  You can also submit your suggestion directly from the My Support section of your user account on www.alamode.com/myaccount.


Preventing Problems in the Future

While this is not always the case, many of the problems described here can be caused by some old reports themselves and the data that they contain.  You can avoid these problems entirely by using SmartMerge to merge old reports.  For more information on how to use SmartMerge, click here.

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