Connection errors when downloading maps or updates with HughesNet

If you use HughesNet satellite Internet service, you may experience errors when you try to download maps or updates in WinTOTAL.

Document 5104  ¦  Last updated:  09/26/2017 RR2

Because Internet issues are outside of our control, a la mode support staff can't help you troubleshoot them over the phone.  We recommend contacting HughesNet directly.

If your computer is running Windows XP or Windows Vista, it's important you upgrade to a modern version of Windows.  WinTOTAL Aurora and TOTAL no longer run on these operating systems as of July 1st, 2017.  Click here for more information.

If you have a HughesNet satellite Internet connection and you're getting connection-related error messages in WinTOTAL when trying to download maps or other data, you may be experiencing issues with a proxy server or a timeout.  Here are a few things to try:


First, adjust your proxy settings.

Follow the steps outlined in Tech Doc 4415 to configure your proxy server.


Second, try increasing Your WinTOTAL timeout.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type tsa and click OK.

    tsa

  3. Choose Edit System Files and click Next.
  4. In the screen that appears, click alamode.ini in the System Files box.
  5. Click [INTERNET] in the INI Sections box.
  6. Create a new line below [INTERNET] in the bottom box and type the following:

    TimeOut=600

  7. Click Save to save your changes and then click Finished to close the Tech Support Assistant.

Finally, try dial-up in addition to HughesNet.

If possible, find a standard dial-up service for data‑heavy functions like maps, updates, and the Vault.  Although slower in general, a secondary connection can ensure that you're able to download the data you need during peak hours of the day as well as during off‑peak hours.

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