Resolving display issues in WinTOTAL

This document helps resolve display issues in WinTOTAL caused by large fonts (dpi), too low of a resolution, or corrupt fonts

Document 5081  ¦  Last updated:  02/15/2017 ACN

In rare instances, you may notice display issues in your forms, such as overlapping text, or default form text that's missing altogether.  This can be caused by:

  • Enabling large fonts in Windows - While your forms still print correctly, increasing the size of your fonts (also known as DPI) in Windows causes them to appear to bleed into other fields when displayed on screen.
  • Running WinTOTAL at too low of a resolution - WinTOTAL can effectively run on monitors with a screen resolution as low as 800x600, but for best results we recommend a minimum setting of 1024x768 for any monitors that support it.
  • Corrupted a la mode fonts - Some of the fonts used in WinTOTAL can become corrupted, which has an effect on the way your reports are displayed and/or printed.
  • A faulty printer driver - WinTOTAL uses the printer driver to render the appearance of your forms on screen.  A corrupted printer driver would prevent the forms from rendering correctly.

 Please select your Operating System:

Not sure which version of Windows you use?  Click here.

Click here to view a Microsoft Help page that will inform you which version of Windows you're running.  When the page loads, look for the text that says "This PC is running: …"  Directly after the text, your version of Windows is listed.

After choosing your Operating System, be sure to click through each tab below to view all possible solutions.


For detailed instructions on resolving display issues in Windows 8, click the tabs below:

For help navigating Windows 8, click here.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type desk.cpl and click OK.
  3. Click Make text and other items larger or smaller.

  4. Select Smaller - 100% (default) and click Apply.

  5. If you are prompted to log out, click Log off now, and then log back in.  Otherwise, restart your computer

Once you have rebooted or logged back in, open your report in WinTOTAL.  The smaller font size allows WinTOTAL to display the report correctly.

If your report still isn't displaying correctly, choose the Screen size tab at the top of the page to continue troubleshooting.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type desk.cpl and click OK.
  3. In the window that appears, click the Resolution drop‑down and use the slider to adjust your resolution to a minimum of 800x600.

  4. Click OK and click Keep Changes when prompted.

Depending on your preferences and the size of your monitor, you can choose a higher resolution.  It's a good idea to experiment with different settings to find what's right for you.

If your report still isn't displaying correctly, choose the Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type tsa and click OK to open the Tech Support Assistant.

    tsa

  3. Select WinTOTAL Utilities and click Next.
  4. In the right column, double-click 2.  Update WinTOTAL Fonts.
If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.

A progress indicator is displayed as your fonts are being replaced.  When that's done, click OK on the message and restart your computer.

If your report still isn't displaying correctly, choose the Print driver issues tab at the top of the page to continue troubleshooting.

In some cases, this problem can occur because of a corrupt printer driver on your computer.  Since WinTOTAL renders the forms on your screen using a combination of your video driver's and print driver's display capabilities, a corrupt printer driver might prevent WinTOTAL from placing the fonts in the right places on the forms.  To check for a corrupt printer driver:

  1. Press Windows key + R to pull up the Run dialog box.

    Win+R

  2. In the Open: field, type control and click OK.

  3. Find Devices and Printers in the list of items that appears, and double-click it.
    If your Control Panel is set to Category View, select View devices and printers.
  4. Make a note of which printer icon has a black or green check mark on it.  This is your current default printer.  Write down the name of this printer so that you can restore your default setup when the test is complete.

    Default Printer Checked

  5. Find PDF-X Change 3.0 and right-click it.
  6. In the menu that appears, choose Set as Default.

    Set Printer as Default

  7. Open a report in WinTOTAL and examine the fonts.
    •  If they still appear distorted, something else is causing the problem.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup, and then contact one of our support technicians for further assistance.
    •  If they appear normally without any overlapping, you have a corrupt printer driver.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup.  Then, reinstall the latest drivers for your printer.  If you're not familiar with this process, contact a local technician or the printer manufacturer for further assistance.

For detailed instructions on resolving display issues in Windows 7, click the tabs below:

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type desk.cpl and click OK.
  3. Click Make text and other items larger or smaller.

  4. Select Smaller - 100% (default) and click Apply.

  5. If you are prompted to log out, click Log off now, and then log back in.  Otherwise, restart your computer

Once you have rebooted or logged back in, open your report in WinTOTAL.  The smaller font size allows WinTOTAL to display the report correctly.

If your report still isn't displaying correctly, choose the Screen size tab at the top of the page to continue troubleshooting.

  1. Press Windows key + R.

    Win+R

  2. In the Open: field, type desk.cpl and click OK.
  3. In the window that appears, click the Resolution drop‑down and use the slider to adjust your resolution to a minimum of 800x600.

  4. Click OK and click Keep Changes when prompted.

Depending on your preferences and the size of your monitor, you can choose a higher resolution.  It's a good idea to experiment with different settings to find what's right for you.

If your report still isn't displaying correctly, choose the Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type tsa and click OK to open the Tech Support Assistant.

    tsa

  3. Select WinTOTAL Utilities and click Next.
  4. In the right column, double-click 2.  Update WinTOTAL Fonts.
If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.

A progress indicator is displayed as your fonts are being replaced.  When that's done, click OK on the message and restart your computer.

If your report still isn't displaying correctly, choose the Print driver issues tab at the top of the page to continue troubleshooting.

In some cases, this problem can occur because of a corrupt printer driver on your computer.  Since WinTOTAL renders the forms on your screen using a combination of your video driver's and print driver's display capabilities, a corrupt printer driver might prevent WinTOTAL from placing the fonts in the right places on the forms.  To check for a corrupt printer driver:

  1. Press Windows key + R to pull up the Run dialog box.

    Win+R

  2. In the Open: field, enter control and press OK.

  3. Find Devices and Printers in the list of items that appears, and double-click it.
    If your Control Panel is set to Category View, select View devices and printers.
  4. Make a note of which printer icon has a black or green check mark on it.  This is your current default printer.  Write down the name of this printer so that you can restore your default setup when the test is complete.

    Default Printer Checked

  5. Find PDF-X Change 3.0 and right‑click it.
  6. In the menu that appears, choose Set as Default.

    Set Printer as Default

  7. Open a report in WinTOTAL and examine the fonts.
    •  If they still appear distorted, something else is causing the problem.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup, and then contact one of our support technicians for further assistance.
    •  If they appear normally without any overlapping, you have a corrupt printer driver.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup.  Then, reinstall the latest drivers for your printer.  If you're not familiar with this process, contact a local technician or the printer manufacturer for further assistance.

For detailed instructions on resolving display issues in Windows Vista, click the tabs below:

  1. Right-click anywhere on your Windows desktop, and click Personalize.

    personalize

  2. Click Adjust font size (DPI) in the upper-left.

    adjust font size

  3. Choose Default scale (96 DPI) - fit more information then click OK.
  4. Follow any prompts to save your changes.

The font overlapping effects in WinTOTAL are now gone.

If your report still isn't displaying correctly, choose the Screen size tab at the top of the page to continue troubleshooting.

  1. Right-click anywhere on your desktop and choose Personalize.

    personalize

  2. In the window that appears, click Display Settings.

    Display Settings

  3. Now, use the slider to adjust your resolution to at least 800x600.
  4. Click Apply if you'd like to save your changes and keep this window open, or click OK to save your changes and close the window.

Depending on your preferences and monitor size, you can choose a higher resolution.  It's best to experiment with different settings to find what's right for you.

Use these settings as necessary to improve readability of your screen contents.

If your report still isn't displaying correctly, choose the Replace fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type tsa and click OK to open the Tech Support Assistant.

    tsa

  3. Select WinTOTAL Utilities and click Next.
  4. In the right column, double-click 2.  Update WinTOTAL Fonts.
If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.

A progress indicator is displayed as your fonts are being replaced.  When that's done, click OK on the message and restart your computer.

If your report still isn't displaying correctly, choose the Print driver issues tab at the top of the page to continue troubleshooting.

In some cases, this problem can occur because of a corrupt printer driver on your computer.  Since WinTOTAL renders the forms on your screen using a combination of your video driver's and print driver's display capabilities, a corrupt printer driver might prevent WinTOTAL from placing the fonts in the right places on the forms.  To check for a corrupt printer driver:

  1. Press Windows key + R to pull up the Run dialog box.

    Win+R

  2. In the Open: field, enter control and press OK.

  3. Find Printers and Faxes in the list of items that appears, and double-click it.
    If your Control Panel is set to Category View, select Printers and Other Hardware, then select Printers and Faxes.
  4. Make a note of which printer icon has a black or green check mark on it.  This is your current default printer.  Write down the name of this printer so that you can restore your default setup when the test is complete.

    Default Printer Checked

  5. Find PDF-X Change 3.0 and right-click it.
  6. In the menu that appears, choose Set as Default.

    Set Printer as Default

  7. Open a report in WinTOTAL and examine the fonts.
    •  If they still appear distorted, something else is causing the problem.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup, and then contact one of our support technicians for further assistance.
    •  If they appear normally without any overlapping, you have a corrupt printer driver.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup.  Then, reinstall the latest drivers for your printer.  If you're not familiar with this process, contact a local technician or the printer manufacturer for further assistance.

For detailed instructions on resolving display issues in Windows XP, click the tabs below:

  1. Right‑click anywhere on your desktop and choose Properties
  2. When the Display Properties screen appears, click Settings and then click Advanced in the lower left corner.
  3. In the Properties screen, click General and change the DPI Setting from Large Size (120 DPI) to Normal Size (96 DPI).

  4. Click OK twice and then restart your computer.

The font overlapping effects in WinTOTAL are now gone.

If your report still isn't displaying correctly, choose the Screen size tab at the top of the page to continue troubleshooting.

  1. Right‑click anywhere on your desktop and choose Properties
  2. In the Display Properties screen, select the Settings tab.

  3. To change your resolution, slide the tab on the bar under Screen resolution to the right and choose 1024x768.

Depending on your preferences and monitor size, you can choose a higher resolution.  It's best to experiment with different settings to find what's right for you.

Use these settings as necessary to improve readability of your screen contents.

If your report still isn't displaying correctly, choose the Replace Fonts tab at the top of the page to continue troubleshooting.

  1. Make sure you are closed out of any running programs, and press Windows key + R.

    Win+R

  2. In the Open: field, type tsa and click OK to open the Tech Support Assistant.

    tsa

  3. Select WinTOTAL Utilities and click Next.
  4. In the right column, double-click 2.  Update WinTOTAL Fonts.
If you receive a message stating that some fonts were in use, simply restart your computer and follow steps 1 ‑ 4 again.

A progress indicator is displayed as your fonts are being replaced.  When that's done, click OK on the message and restart your computer.

If your report still isn't displaying correctly, choose the Print driver issues tab at the top of the page to continue troubleshooting.

In some cases, this problem can occur because of a corrupt printer driver on your computer.  Since WinTOTAL renders the forms on your screen using a combination of your video driver's and print driver's display capabilities, a corrupt printer driver might prevent WinTOTAL from placing the fonts in the right places on the forms.  To check for a corrupt printer driver:

  1. Press Windows key + R to pull up the Run dialog box.

    Win+R

  2. In the Open: field, enter control and press OK.

  3. Find Printers and Faxes in the list of items that appears, and double-click it.
    If your Control Panel is set to Category View, select Printers and Other Hardware, then select Printers and Faxes.
  4. Make a note of which printer icon has a black or green check mark on it.  This is your current default printer.  Write down the name of this printer so that you can restore your default setup when the test is complete.

    Default Printer Checked

  5. Find PDF-X Change 3.0 and right-click it.
  6. In the menu, choose Set as Default Printer.

    Set Printer as Default

  7. Open a report in WinTOTAL and examine the fonts.
    •  If they still appear distorted, something else is causing the problem.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup, and then contact one of our support technicians for further assistance.
    •  If they appear normally without any overlapping, you have a corrupt printer driver.  Repeat steps 1-5 and right-click the printer driver you noted in step 3 to restore your default setup.  Then, reinstall the latest drivers for your printer.  If you're not familiar with this process, contact a local technician or the printer manufacturer for further assistance.

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