Uninstalling WinTOTAL Aurora

This document explains how to uninstall WinTOTAL Aurora.

Document 5062  |  Last updated:  05/14/2018 RR2

The steps to uninstall WinTOTAL Aurora from your machine differ depending on which programs you currently have installed, as well as which Windows operating system you're using.  Select a tab below based on your version of Windows.  Then, choose your software to begin.

a la mode technologies, llc. is not responsible for any loss of data that might occur by following these directions.  Back up your files first!  Click here for more information on backing up and restoring WinTOTAL data.

Aurora only or Aurora + TOTAL Standalone

Removing SQL

  1. Close WinTOTAL and the Appraisal Desktop completely, then right‑click the a la mode Assistant icon in your system tray, and select Exit.

    Exit Assistant

  2. Now, click Start, Control Panel.  If Control Panel isn't listed in the main menu, you'll find it listed under a Settings option in the main menu instead.
  3. Make sure that View by: in the upper-right corner is set to Large icons.  Then, double‑click Administrative Tools in the Control Panel.
  4. Double‑click Services.
  5. Now, scroll down until you find SQL Server (ALAMODE).  Then, right‑click it and choose Stop from the menu that appears.
  6. Now, close any open windows and return to the Control Panel (Step 2).
  7. In the Control Panel, double‑click Programs and Features.
  8. Locate Microsoft SQL Server 2005 and click Uninstall.
  9. Select ALAMODE: Database Engine in the top section, and mark Workstation Components below.  Then click Next.
  10. A short Wizard now removes the software.  Just click Finish when it's done.
  11. Once SQL Server 2005 is finished uninstalling, click each of the following items in Programs and Features and select Uninstall:
    • Microsoft SQL Server Native Client
    • Microsoft SQL Server Setup Support Files
    • Microsoft SQL Server VSS Writer
  12. While uninstalling the items above, you may receive an error stating it has already been uninstalled.  Simply click OK and proceed to the next program on the list until all three are removed.

Removing the PDF XChange Driver

There are two steps to uninstalling PDF XChange.  The first step is to remove the PDF XChange driver.  To do so:

  1. Close WinTOTAL and all other open programs, including antivirus utilities.
  2. Click Start, Control Panel (or Start, Settings, Control Panel if you don't have Control Panel in the main menu.)
  3. In the Control Panel, find and double‑click Printers and Faxes in the list of items that appears, and double‑click it.
    This item may also be listed as just "Printers" or as "Printers and Other Hardware" depending on your Windows version and setup.
  4. You should now be viewing your printers in Windows Control Panel.  Click once on PDF-XChange and it will appear highlighted.  There is a scant chance that you won't see the driver in this list.  If you don't see the driver, skip to the next section about removing the PDF XChange software.
  5. Press the DEL key on your keyboard and confirm that you want to delete the printer.
  6. Click Start, Control Panel (or Start, Settings, Control Panel if you don't have Control Panel in the main menu.)
  7. In the Control Panel, double‑click Add or Remove Programs.
  8. Scroll the list until you see PDF-XChange, and click it once so that it appears highlighted as below.
  9. Then, click Remove and confirm that you do want to remove it.

  10. After the program is uninstalled, you should be prompted to reboot.  Rebooting is necessary, so click OK and stand by as your system restarts.

Removing WinTOTAL

  1. Close WinTOTAL and the Appraisal Desktop completely, then right‑click The Assistant icon in your system tray, and select Exit.
  2. Browse to C:\Program Files\a la mode and delete the WinTOTAL and Sched folders.
    Before deleting, make sure to back up any reports!  Click here for more information on backing up and restoring WinTOTAL data.
  3. Next, browse to C:\a la mode and delete the WinTOTAL folder.
    If you upgraded from Athena you'll need to delete C:\Win2000 instead.
  4. Close any open windows and click Start, Search, For files and folders, All files and folders.
  5. Type alamode.ini in the text box provided.
  6. Hit the Enter key on your keyboard and wait for Windows to find any instances of alamode.ini.
  7. When the search is complete, press Ctrl + A on your keyboard to select all copies of alamode.ini.  Then, press Del on your keyboard and confirm that you want to delete these files.
  8. Repeat steps 4‑7 for all copies of mercurywt.ini and alaredun.ini.
  9. Close all open windows and click Start, [All] Programs and find (but don't click) WinTOTAL in the menus.
  10. When you find it, right‑click it and choose Delete.

  11. If you have any WinTOTAL icons on your Desktop, delete those as well.
  12. Finally, open Internet Explorer and type http://www.alamode.com/tech/files/auroraclean.bat into the Address bar.
  13. When Internet Explorer asks you whether you want to Run or Save the file, click Run and the file will remove any remaining Aurora files from your computer.

You have now completely removed WinTOTAL from your computer.

Aurora + TOTAL Server

Removing SQL

  1. Close WinTOTAL and the Appraisal Desktop completely, then right‑click the a la mode Assistant icon in your system tray, and select Exit.

    Exit Assistant

  2. Now, click Start, Control Panel.  If Control Panel isn't listed in the main menu, you'll find it listed under a Settings option in the main menu instead.
  3. Make sure that View by: in the upper-right corner is set to Large icons.  Then, double‑click Administrative Tools in the Control Panel.
  4. Double‑click Services.
  5. Now, scroll down until you find SQL Server (ALAMODE).  Then, right‑click it and choose Stop from the menu that appears.
  6. Now, close any open windows and return to the Control Panel (Step 2).
  7. In the Control Panel, double‑click Programs and Features.
  8. Locate Microsoft SQL Server 2005 and click Uninstall.
  9. Select ALAMODE: Database Engine in the top section, and mark Workstation Components below.  Then click Next.
  10. A short Wizard now removes the software.  Just click Finish when it's done.

Removing the PDF XChange Driver

There are two steps to uninstalling PDF XChange.  The first step is to remove the PDF XChange driver.  To do so:

  1. Close WinTOTAL and all other open programs, including antivirus utilities.
  2. Click Start, Control Panel (or Start, Settings, Control Panel if you don't have Control Panel in the main menu.)
  3. In the Control Panel, simply click the Printer link below the Hardware and Sound section of the Control Panel.
    This item may also be listed as just "Printers" or as "Printers and Other Hardware" depending on your Windows setup.
  4. You should now be viewing your printers in Windows Control Panel.  Click once on PDF-XChange and it will appear highlighted.  There is a scant chance that you won't see the driver in this list.  If you don't see the driver, skip to the next section about removing the PDF XChange utility.
  5. Press the DEL key on your keyboard and confirm that you want to delete the printer.

Removing the PDF XChange Software

PDF-XChange also includes a software utility that helps it manage the PDF creation process.  A successful uninstall requires that you uninstall this utility as well.  To do so:

  1. Click Start, Control Panel (or Start, Settings, Control Panel if you don't have Control Panel in the main menu.)
  2. In the Control Panel, click the Uninstall a program link in the Programs section.
  3. Scroll the list until you see PDF-XChange, and click it once so that it appears highlighted as below.
  4. Then, click Uninstall and confirm that you do want to remove it.
  5. After the program is uninstalled, you should be prompted to reboot.  Rebooting is necessary, so click OK and stand by as your system restarts.

Removing WinTOTAL

  1. Browse to C:\Program Files\a la mode and delete the WinTOTAL and Sched folders.  If you're using a 64‑bit version of Windows, browse to C:\Program Files (x86)\a la mode instead.
    Before deleting, make sure to back up any reports!  Click here for more information on backing up and restoring WinTOTAL data.
  2. Next, browse to C:\a la mode and delete the WinTOTAL folder.
    If you upgraded from Athena you'll need to delete C:\Win2000 instead.
  3. Click Start, type alamode.ini in the search bar at the bottom of your start menu, but do not press enter.
  4. Wait for Windows to find any instances of alamode.ini.  Any instance found will be listed above the search bar.
  5. Right‑click each file listed with a Name of alamode.ini and choose Delete from the menu that appears.
  6. Repeat steps 3‑5 for all copies of mercurywt.ini and alaredun.ini.
  7. Close all open windows and click Start, [All] Programs and find (but don't click) WinTOTAL in the menus.
  8. When you find it, right‑click it and choose Delete.
  9. If you have any WinTOTAL icons on your Desktop, delete those as well.
  10. Finally, open Internet Explorer and type http://www.alamode.com/tech/files/auroraclean.bat into the Address bar.
    If auroraclean.bat fails to run, your User Account Control settings may be set too high.  Retry the download, however, instead of selecting Run, select Save.  Once the file is saved to your computer, right‑click on auroraclean.bat and select Run as admininstrator.
  11. When Internet Explorer asks you whether you want to Run or Save the file, click Run and the file will remove any remaining Aurora files from your computer.

You have now completely removed WinTOTAL from your computer.

Aurora only or Aurora + TOTAL Standalone

Removing SQL

If you encounter a message about failures on any step in this section, give us a call at 1-800-ALAMODE.
  1. Right‑click the a la mode Assistant icon in your system tray, and select Exit.

    Exit Assistant

  2. Now open the Control Panel.
  3. Make sure that View by: in the upper-right corner is set to Large icons.  Double‑click Programs and Features.
  4. Locate Microsoft SQL Server 2008R2 and click Uninstall.
  5. In the prompt that appears, choose Remove.
  6. On the next screen, Setup Support Rules, click OK.
  7. On the next screen, Select Instance, select ALAMODE in the dropdown menu.  Then, click Next.
  8. Do not remove the ALAMODE08 instance.
  9. On the next screen, Select Features, click Select All, then Next.
  10. On the next screen, Removal Rules, click Next again.
  11. Finally, on the Ready to Remove screen, click Remove.
  12. When removal is complete, click Close.
  13. Once SQL Server 2008R2 is finished uninstalling, click each of the following items in Programs and Features and select Uninstall:
    • Microsoft SQL Server Native Client
    • Microsoft SQL Server Setup Support Files
    • Microsoft SQL Server VSS Writer
  14. Upon uninstalling the items above, you may receive an error stating it has already been uninstalled.  Simply click OK and proceed to the next program on the list until all three are removed.

Removing the PDF XChange Driver

There are two steps to uninstalling PDF XChange.  The first step is to remove the PDF XChange driver.  To do so:

  1. Close WinTOTAL and all other open programs, including antivirus utilities.
  2. Now on your keyboard, press Windows Key + R to open a Run: window.
  3. In the Open: field, type control and click OK.
  4. Now, in the Control Panel, simply click the Printer link below the Hardware and Sound section of the Control Panel.
    This item may also be listed as just "Printers" or as "Printers and Other Hardware" depending on your Windows setup.
  5. You should now be viewing your printers in Windows Control Panel.  Click once on PDF-XChange and it will appear highlighted.  There is a scant chance that you won't see the driver in this list.  If you don't see the driver, skip to the next section about removing the PDF XChange utility.
  6. Press the DEL key on your keyboard and confirm that you want to delete the printer.

Removing the PDF XChange Software

PDF‑XChange also includes a software utility that helps it manage the PDF creation process.  A successful uninstall requires that you uninstall this utility as well.  To do so:

  1. Now on your keyboard, press Windows Key + R to open a Run: window.
  2. In the Open: field, type control and click OK.
  3. Now, in the Control Panel, click the Uninstall a program link in the Programs section.
  4. Scroll the list until you see PDF-XChange, and click it once so that it appears highlighted as below.
  5. Then, click Uninstall and confirm that you do want to remove it.
  6. After the program is uninstalled, you should be prompted to reboot.  Rebooting is necessary, so click OK and stand by as your system restarts.

Removing WinTOTAL

  1. Browse to C:\Program Files\a la mode and delete the WinTOTAL and Sched folders.  If you're using a 64‑bit version of Windows, browse to C:\Program Files (x86)\a la mode instead.
    Before deleting, make sure to back up any reports!  Click here for more information on backing up and restoring WinTOTAL data.
  2. Next, browse to C:\a la mode and delete the WinTOTAL folder.
    If you upgraded from Athena you'll need to delete C:\Win2000 instead.
  3. On the Start screen, type alamode.ini in the search bar at the bottom of your start menu, but do not press enter.
  4. Wait for Windows to find any instances of alamode.ini.  Any instance found will be listed above the search bar.
  5. Right‑click each file listed with a Name of alamode.ini and choose Delete from the menu that appears.
  6. Repeat steps 3‑5 for all copies of mercurywt.ini and alaredun.ini.
  7. Close all open windows and click Start type WinTOTAL, but don't click once you find it in the search results.
  8. When you find it, right‑click it and choose Delete.
  9. If you have any WinTOTAL icons on your Desktop, delete those as well.
  10. Finally, open Internet Explorer and type http://www.alamode.com/tech/files/auroraclean.bat into the Address bar.
    If auroraclean.bat fails to run, your User Account Control settings may be set too high.  Retry the download, however, instead of selecting Run, select Save.  Once the file is saved to your computer, right‑click on auroraclean.bat and select Run as admininstrator.
  11. When Internet Explorer asks you whether you want to Run or Save the file, click Run and the file will remove any remaining Aurora files from your computer.

You have now completely removed WinTOTAL from your computer.

Aurora + TOTAL Server

Removing SQL

If you encounter a message about failures on any step in this section, give us a call at 1-800-ALAMODE.
  1. Right‑click the a la mode Assistant icon in your system tray, and select Exit.

    Exit Assistant

  2. Now open the Control Panel.
  3. Make sure that View by: in the upper-right corner is set to Large icons.  Double‑click Programs and Features.
  4. Locate Microsoft SQL Server 2008R2 and click Uninstall.
  5. In the prompt that appears, choose Remove.
  6. On the next screen, Setup Support Rules, click OK.
  7. On the next screen, Select Instance, select ALAMODE in the dropdown menu.  Then, click Next.
  8. Do not remove the ALAMODE08 instance.
  9. On the next screen, Select Features, click Select All, then Next.
  10. On the next screen, Removal Rules, click Next again.
  11. Finally, on the Ready to Remove screen, click Remove.
  12. When removal is complete, click Close.

Removing the PDF XChange Driver

There are two steps to uninstalling PDF XChange.  The first step is to remove the PDF XChange driver.  To do so:

  1. Close all open programs, including antivirus utilities.
  2. Now on your keyboard, press Windows Key + R to open a Run: window.
  3. In the Open: field, type control and click OK.
  4. Now, in the Control Panel, simply click the Printer link below the Hardware and Sound section of the Control Panel.
    This item may also be listed as just "Printers" or as "Printers and Other Hardware" depending on your Windows setup.
  5. You should now be viewing your printers in Windows Control Panel.  Click once on PDF-XChange and it will appear highlighted.  There is a scant chance that you won't see the driver in this list.  If you don't see the driver, skip to the next section about removing the PDF XChange utility.
  6. Press the DEL key on your keyboard and confirm that you want to delete the printer.

Removing the PDF XChange Software

PDF-XChange also includes a software utility that helps it manage the PDF creation process.  A successful uninstall requires that you uninstall this utility as well.  To do so:

  1. Now on your keyboard, press Windows Key + R to open a Run: window.
  2. In the Open: field, type control and click OK.
  3. Now, in the Control Panel, click the Uninstall a program link in the Programs section.
  4. Scroll the list until you see PDF-XChange, and click it once so that it appears highlighted as below.
  5. Then, click Uninstall and confirm that you do want to remove it.
  6. After the program is uninstalled, you should be prompted to reboot.  Rebooting is necessary, so click OK and stand by as your system restarts.

Removing WinTOTAL

  1. Browse to C:\Program Files\a la mode and delete the WinTOTAL and Sched folders.  If you're using a 64‑bit version of Windows, browse to C:\Program Files (x86)\a la mode instead.
    Before deleting, make sure to back up any reports!  Click here for more information on backing up and restoring WinTOTAL data.
  2. Next, browse to C:\a la mode and delete the WinTOTAL folder.
    If you upgraded from Athena you'll need to delete C:\Win2000 instead.
  3. On the Start screen, type alamode.ini in the search bar at the bottom of your start menu, but do not press enter.
  4. Wait for Windows to find any instances of alamode.ini.  Any instance found will be listed above the search bar.
  5. Right‑click each file listed with a Name of alamode.ini and choose Delete from the menu that appears.
  6. Repeat steps 3-5 for all copies of mercurywt.ini and alaredun.ini.
  7. Close all open windows and click Start, All Apps and find (but don't click) WinTOTAL in the menus.
  8. When you find it, right‑click it and choose Delete.
  9. If you have any WinTOTAL icons on your Desktop, delete those as well.
  10. Finally, open Microsoft Edge and type http://www.alamode.com/tech/files/auroraclean.bat into the Address bar.
    If auroraclean.bat fails to run, your User Account Control settings may be set too high.  Retry the download, however, instead of selecting Run, select Save.  Once the file is saved to your computer, right‑click on auroraclean.bat and select Run as admininstrator.
  11. When Microsoft Edge asks you whether you want to Run or Save the file, click Run and the file will remove any remaining Aurora files from your computer.

You have now completely removed WinTOTAL from your computer.

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