Finding & Requesting Forms
This document first tells you how to find a form in TOTAL and Aurora, just to make sure you’re not overlooking it. It then explains how to request a new form.
Document 4992 | Last updated: 12/29/2016 ACN
Once you have the updates, go to the Contents view and use the Search feature to find the form. To search for a form in TOTAL and Aurora, complete the following steps.
If the form still doesn’t appear, try broadening your search phrase. For example, to find the Satisfactory Completion Certificate, you could just enter SATIS. Likewise to find an FHA or HUD form, just enter FHA or HUD instead of the form description. Click OK. Then, press Enter to cycle through all the matches.
Once you’ve exhausted your search, you may want to go ahead and request a new form for us to build. The more people that request a form, the more likely it is to be added into TOTAL and Aurora as a standard form.
If the form that you are looking for is not included anywhere in our forms list, please feel free to attach a copy of that form (preferably in PDF format) to an e‑mail and send it to email@example.com. Our Forms Development staff will examine the form and determine whether or not the form will be added to the program.
Part III of this document provides instructions for suggesting changes to existing forms in TOTAL and WinTOTAL Aurora.
Please, include the following information with your request:
Once your request has reached us, you should receive an e‑mail confirmation. We can’t guarantee development times, but do know that forms are our business and we take their development seriously. We tend to add or update forms in TOTAL and Aurora that are used on a national level and, occasionally, special-use and regional or local forms based on the number of requests we receive, and our ability to get permission from the copyright holder to duplicate the form.
Our Development staff is always looking for ways to improve TOTAL and Aurora for the benefit of all of our customers. We take customer requests and suggestions very seriously. In fact, most of the new features and forms we develop for TOTAL and Aurora are a direct result of customer suggestions. If you find errors in transfers, calculations or other aspects of a form, first check for updates using the Instant Customer Update function. We may have already made a fix!
If you have a programming concern regarding an existing form, please send your concerns via e‑mail to firstname.lastname@example.org
Once you’ve verified we haven’t already incorporated change, send us your suggestions in writing. It works better than discussing the changes over the phone! If you want, place annotations right on the form explaining the calculation or transfer modification you wish to see. Be as clear and thorough as possible.
Again, if this is a programming concern related to forms, please contact us via e‑mail at email@example.com. We will send acknowledgement of your request so that you’ll know we got it. Often, especially in cases where an incorrect calculation is recorded, you may get a phone call from our staff for clarification.
Realize that we have a nationwide market and must make TOTAL and Aurora applicable to a broad range of appraisers. That means that we sometimes can’t hard-code specialized calculations and transfers. TOTAL and Aurora’s Worksheet view, however, gives you the ability to do just that using a spreadsheet interface. For instructions on how to use this feature, take a look at the User's Guide for TOTAL and WinTOTAL Aurora.